Jewelry has to be my least favorite purchasing experience (second only to buying a car from an old…read moreschool dealer). My fiancée luckily found the Jewelry Depot and raved about how accommodating, responsive and friendly they were. We got a fair price on our wedding bands and loved chatting with everyone over a glass of wine or champagne. We had a great experience and I can honestly say for the first time that I have a jeweler I can recommend!

What a sparkling experience! From the moment I walked in, I was greeted with fabulous service and…read morean incredible selection of jewelry. Boryana Farkhas was an absolute delight -- so knowledgeable, patient, and genuinely kind. I left with a smile (and a little sparkle)! Highly recommend Jewelry Depot!

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

We had a good experience here! My fiancé brought in a stone we bought elsewhere. We had our stone…read moreset and requested a hidden halo, and they did an amazing job. The craftsmanship turned out beautiful, and they brought exactly what we envisioned to life. We're so happy with the final result and highly recommend them! Apart from that, I have been trying to get in touch with them to ask a question about my ring, and have called them many times over the course of a week and have gotten no response. Maybe you have to go in store to speak with them? Not sure but that's the only reason I gave four stars instead of five; communication could be better. Overall we are satisfied with our experience!!

BEWARE BAD BUSINESS‼ I tried to make a $20,000 purchase from them and they raised the price to…read more$28,250 and told me gold has went up! Only after I made a stink they said they will lower the price back down to $20,000. I asked them to provide photos because they only posted one on line which is blurry. How do you make a $20,000 purchase based off a blurry photo? I am still waiting for the photos!! They same one thing and do another. They have only been open two years and if you call the business phone number they don't even answer the phone. The only way to get in touch is to email them which most of the time they do not respond. Bad communication too! All the signs of a bad business or scammer. BEWARE‼

Gilad was absolutely amazing and super nice in helping me and my husband with design of my ring. He…read morewas extremely helpful!! They also have a large selection of beautiful diamonds. This is your place for costume jewelry- highly recommend!!

I've been here several times to get my jewelry cleaned and have always been very happy with how new…read moreand shiny everything looks afterwards. Mason was very helpful and was able to get my jewelry cleaned and polished while I was in the store! Will definitely be coming back!

I would never buy anything else here ever again and I would never recommend this place to anyone…read more Not even my worst enemy. My husband designed and bought our engagement ring here in 2017. The attitudes we get everytime we're here is astonishing. Especially from Gigi - who was the original sales person. It's ridiculous. Everytime we've come in since original purchase is we're told there was no original purchase even though the original sales person remembers. Their system can't find the order. Then can magically find some details under my name which makes no sense because it was a surprise engagement. My ring got resized recently (my husband was told at sales time lifetime resizing - but they declined this and advised it was full price. They eventually wavered and gave it to us at no cost which I did appreciate) and I realized after a few days I picked it up that there was a massive gap on one side that I hand noticed before. So I brought it back in. Of course I get an attitude about it. The First lady told me that it was my fault there was a chip on it. Then she took it to the jeweler who stated he's NEVER touched my ring ever in his life. Again, we bought it here, have had it resized once before this resuzing and then it had been resized a week prior to this interaction. Long story short - Mary (who is the most helpful person in this store) said she would take care of it. Would be completely redone. They called us and let us know it was completed. All better. I go in and it's almost exactly the same. Barely any different at all. They take us back to the jeweler who tells us that it's the head is crooked and the only way to resolve would be to get a whole new head. At their expense. Great, let's get this taken care of. I even at this point offered another solution where we would take on some of the cost and maybe upgrade the ring. We were told we would get a quote by the end of the day. We left again and less than 2-3 hours later we get a text with a video sayings it's completely fixed and resolved and we can come pick up the ring. No quote. Here we are again, at the store right now and it's still imperfect which I'm just at this point going to settle for because I'm so massively over this place and the customer service we've received. Never ever again.

These guys are absolutely amazing. I had taken my…read moreengagement ring to the original place I bought it from to get it cleaned and that place chipped my diamond. They promised to replace it and sent me another diamond certificate to approve the switch. Problem was I'm not a professional gemologist. How was I supposed to know if I am getting the same value? I asked many different jewelers and they refused to help me compare the two certificates. I finally found this place on yelp and called them up. I spoke to Danny and he was beyond helpful. Not only he quickly took a look at both certificates and gave me a comparison but he didn't even charge me for the service. I highly recommend them and will definitely go back to them for any jewelry needs from now on.

if your jewelry is worth $10, they will offer you $1. Complete waste of time coming here. This…read moreplace is for ppl who doesn't know the value of authentic gold and jewels. Get multiple appraisals before settling

Wonderful to meet the Gordon's. They were both so helpful, informative, professional, and so…read morelovely. My appointment took about an hour. He was through and explained everything he was doing! I already have one friend coming to see him soon and I will refer anyone else to the jewelry judge!

We had such a wonderful experience meeting and working with Mr. Ben and his wife, Linda! We learned…read moreso much about jewelry / stones during our time there and simply enjoyed hearing his stories and the history his 72 year tenure in the industry brings. We feel much more confident in the jewelry purchases we have made after his appraisals and are better equipped to purchase more quality pieces going forward. We will certainly be back and will refer friends & family!

Steve prepared the appraisal I needed for insurance purposes quickly and efficiently. He also…read moreappraised some pieces that I intended to sell and gave me good advice about how to handle the transaction. I've purchased jewelry from him and am very pleased. I highly recommend Steve Silver! Michele G.

I have a custom opal pendant. Steve was friendly and he sent me a well-written appraisal within a…read morefew days. Glad I found him.

Marla found some special earrings for my grand daughter. They were just what we were looking for…read more In addition she arranged for the posts to be longer to allow for some extra room. The earrings are perfect and my grand daughter loves them. Thank you so much!

Absolutely love this establishment! Marla helped me design the perfect engagement ring and wedding…read moreband for my wife. Marla also helped design several other pieces that my wife loves! If you need any form of jewelry, I highly recommend visiting Marla's Gem Creations! Everyone there has a high level of customer service, and they care about their customers.