Popped in to buy Aveda shampoo - waited for about 5 minutes being ignored! Staff couldn't care less…read morethat I was there. Eventually someone came over but obviously didn't want to be serving me - bought the shampoo I wanted but in the future I think I'll buy it online!

Arrived 14.10 for my 14. 15 appointment. Waited - and waited. No apology or explanation. I even…read morechecked with staff I was in correct salon ( I was a visitor to BF). Finally put my coat on and informed them I couldn't wait any longer. Still no attempt to explain, only a feeble Sorty. Disgraceful! Spoiled my special night out. Poor!