I recently switched to Geico and was shocked by not just how much I saved, but the customer service was bar none the best I have ever experienced! Julie is my agent there and she always returned calls and/or emails promptly, she was knowledgeable and listened to my needs instead of trying to put me in a "one size fits all" policy. I highly recommend the Orlando Geico office, ask for Julie or go online and get a quote. Just check it out, you might be as surprised as I was. By the way, my old company was charging me 425 a month and Geico is 235 a month -full coverage, two vehicles!! read more

17 years I've been with this agency, recently they seem to treat clients poorly . Stay away, you wont get professional, accurate information. They provided incorrect information and when it adversary affected our homeowners coverage all they did was say sorry. There are better agencies out there. read more

After more than a decade insured through GEICO with no tickets or accidents GEICO has chosen to discontinue my coverage because I drive for UBER. The ride share company covers my insurance while there are riders in your car at any given time which doesn't affect GEICO at all. This is very sad. GEICO has definitely lost any future business insuring my non ride share vehicles. read more

i've been. I've been with Geico for two years for 2023 and I never have a accident to the other day. They hit my car and Geico CANCEL my account because they check my récord. How do you want to CANCEL when I'm almost that I need you and I'm in the process of the Los. read more

Spent an hour on phone with a rude lady because had windshield crack for second time which should have been cover by policy. They wanted pictures from first time which was sent by company replacing windshield and they claim they couldn't see the image. Never had issue with previous insurance company I had in Massachusetts. Geicho the worst insurance company in America. Stay away read more

Geico is very rude. My truck is in the shop which they will repair so I called then with more questions because the Chevrolet dealership found a problem that Geico will not cover, I looked it up and it was a recall on it before. The representative I spoke with was very rude. I was going back and forth between him and the dealership because the Geico rep said that it is a recall. They talked with an attitude and I feel like if the money is coming out of my pocket I have the right to ask questions. They act like they didn't want to pay for the reason my truck is in the shop (which is water damage). I had it checked out by my mechanic first. He said the same thing the dealership said but the dealership would have to do the programming, I gave them the number to my mechanic also. I still had to come out of my pocket but I think they need a class in customer service. I have been with them for years but seriously considering switching to another company. read more

After 9 years with a full cover, I took off the insurance for a few weeks and I put it back and they did not want to cover a Tow to take it to the dealer. Uff They are the worse!!!! read more

So done after 30 years, costumer service has gone to crap and prices increase...now i just seen they are laying off more...no longer a valued customer read more

This is in reference to Geico Auto Insurance and not this particular agent. I would not recommend Geico Auto Insurance from experience. Their website, photo uploader, portals, and website are faulty and full of errors. Read all the reviews. https://wallethub.com/profile/ci/geico-13014474i There are 2,616 negative complaints filed against Geico with BBB. Read them below. https://www.bbb.org/us/md/chevy-chase/profile/insurance-companies/geico-0241-8768/complaints read more

GEICO has done everything possible to not give me my claim money leaving me with no money no vehicle no way to get to work I lost my job have repeatedly called to get my money nothing but execuses after they said my claim was settled a week and a half later they sent an email to claim my money Only to enter my debit card information twice and then said oops your session is cancelled and we'll mail it to you in another two weeks called support to send the email again to be told they have to wait 24hrs to resend it call back then to be told there's nothing they can do now it's already being mailed!! They did it all on purpose to go another month without paying me do not get GEICO insurance on anything they will leave you stuck with no vehicle cause you to lose your job and not pay you in a timely manner your better off with anyone but GEICO read more

Geico is a very poor quality company.,They love your premium payments but hate to pay out claims. I put in one claim with the claim being $1974.00, with a $1,000.00 deductible and they wouldn't even pay the $974.00. I am dropping them as my insurance carrier and will be going to Liberty Mutual, or Allstate. That little gecko represents how small of a company they really are. A very poor excuse for an insurance company. read more

Customer service comment. Geico Refused to refund over payment on a car they continued to charge us that was sold two years ago With their knowledge. Spent a week of my time 7 days waiting for supervisors with promises to get that refund when Nick. A supervisor had already nixed the refund. Nick who can't give his last name for safety purposes. Those were his words Nick at the Lakeland Geico offices. The worst experience with any insurance company ever and I might add. Been with this company for 10 years. And a senior citizen. Thanks Geico for your excellence in hiring criminals for customer service reps read more

This is a very small office right off Colonial. The staff is super nice and when you check in you get a free bottle of water. Fatima is very helpful she was able to assist us. A.Venessa was quick to help get me the water. I would recommend this office. read more

See all

Stay away from the Central FL offices. They do not follow through with claims . They lie and give misinformation. I wish I could get away from Geico. read more

Will never do business with Geico again! I am new comer to Orlando, I bought Geico insurance while buying my car from local dealer. Geico offered discount to me, asked me to join their DriveEasy program, but never told me their APP will track my gps location "Always in the background". This noon I went To their office, asked them for my privacy concern, they keep threading me on taking off that discount. I recently changed my address, i was aware with the rate may increased according to the APP, so I went to their shop to ask them, never thought while in shop, without my permission, Geico staff directly changed my address and increased my rate, charging me about 200 dollars more, effective immediately. I could never understand why living in a 'unsafe area' (they said) will make me have to pay more on insurance. Where people needs more help but I never received the real help from this Geico. While entering their shop I forgot to wear a mask, I asked them for a mask, they threw me a used one. I do concern my healthy in their shop. February 10, 2021 Yesterday on 6:39pm, Geico called me, tried to repeat their company policy to me. I asked them for their usage of my privacy GPS location data, they did not make it clear nor promised anything. During the phone call, they said at least 2 times something like "hate to lose business, but we won't keep you if you get another insurance company covers you". At the end of phone call, Geico said at least 2 times asked me to check with State. I told Geico, the problem is as customer, I did not ask you to make change on my policy, you aggressively made change for me, as outcome, I have to pay you about 200 dollars more. I should have my freedom/rights to choose, to be informed, to take the legal responsibility by my choice. After that, I have talked with another mate, I realized that could be discrymination there. They are so confident that I won't find a better insurance company. They are, the well known insurance company of United States. February 11, 2021 I asked to speak with the top management of Geico, so far received no response. February 12, 2021 read more

i just had the best experience with Anthony R. to get my auto insurance policy. He was patient and made some great recommendations. He accommodated my busy schedule and got things done efficiently. I wish more insurance representatives were like him. I highly recommend this office and would do business again with them. read more

Save you money? That's a joke or lie. GEICO offers 23% more than others. Four other quotes I got are all less than GEICO. read more

I'm happy with Geico, since I switched from USAA but I'm not happy with this particular location, which happens to be the only one in town. Stick to phone if at all possible. I normally pay via debit card automated charge but I had an issue with my bank account so I went in to pay. You feel like you're in a collections call center, except you're there to pay, not be harassed to make good on an old debt. Worst employee there by far is Kerry, she made my first and last time visit very uncomfortable. read more

Ok this is legit the best insurance experience I've ever had. The women I talked to was BEYOND nice. We were getting renters insurance and she asked if we were excited to move and like if we HAVE a theme for our house and she told us she loved apples but has roosters now. She even gave us a great recommendation for a dinner place. And she got eveything we needed settled in like minutes. Plus there's an offer that if I "check in" I get a free water but she didn't know what it was so she like gave me one of her own waters. I'd definitely go here again. read more

As a retired senior, I have had many insurance agents.... This agency is mediocre at best. Uninspired service to be sure. read more

Linton Harris is a great help with insurance needs for the customer. Greenway Jeep appreciates the local office

After shopping around for better rate Maria O. was knowledgeable and helpful 5 stars definitely went the extra mile highly recommended

Sept 12 file a claim for damage on my truck from Irma. The adjuster show up a day later and check over the vehicle. He then proceed to write me a check for the damage. Also he said that if the repair cost more then just call them and they will adjust. Awesome ssuce read more

Jannette Was so great helping us get insurance set up for our new home! She is always available for a call and quickly reaponds to email. Thanks Jannette! read more

So, if you were thinking of saving money by switching to Geico, don't! I have had the worse experience with them. They employ some of the most incompetent, hardly professional people, who appear to have little to no knowledge of car accidents. Seven weeks ago, yes 7 WEEKS AGO, I was hit by a driver who didn't yield to a stop sign. I was actually T-boned, spun around, hopped a curb with my entire car, and took out a light pole. Clearly, none of this was my fault, and everyone ruled the other driver was liable. Here's why you should NOT choose Geico for car insurance. Weeks go by, no word from anyone about my repairs. At this point, I didn't even know if it was totaled or not. Turns out the adjuster hadn't even gone to look at the car. After, 2 weeks and 4 days, Geico comes to adjust the damages. Not once did I get a call from anyone at Geico, not even the shop it was at. On Jan 5, I call the shop and they say it's actually in detailing and I could get it today! Great, it's been 6 weeks since my accident. I go to the shop and I find out they didn't adjust the repairs for the bumper, which took out the light pole, and the 2 right wheels were still bent, as I had gone over a curb! Also, to make matters worse, Geico failed to send the shop, or I, a check for the repairs!!!! So, I wait another week for her to readjust my car, only to find out that the other wheel on the left was still bent as well! So now, I'm 7+ weeks without my car, and have had to leave work early to pick up my car 2 times now! You have been warned! Please think twice before switching to Geico!!! #geico #dontswitchtogeico #geicoishorrible read more

These people are kind of idiots. Or maybe today was just my unlucky day. My father-in-law asked me to take his car for a vehicle inspection while he is out of town. I called ahead of time to ask several questions in hopes of avoiding any delays as I was walking in with a 16 month old with a short attention span. I asked, "Do I have to make an appointment," "I am doing this as a favor for my father-in-law--is this a problem?" A guy on the phone answered, "No appointment necessary, come right in. There is a box on the form to allow for non-vehicle owners bringing vehicles in for inspections, so not a problem." So I get down there, and am greeted with a line of people. I wait for them to finish up and then continue waiting. A man came in after is immediately greeted by one of the four employees who are loitering up at the counter. I assumed he had some kind of status relationship with the business or perhaps he had popped outside to do something and then come back in, rather than admitting I was overlooked. I continued to wait patiently. But when a second customer walked in and was greeted and immediately and tended to, I started to get the rage. At this point, we're talking 20 minutes of me waiting with a very antsy toddler. Not fun. Finally I walked up to the counter and asked one of the four employees hanging out there if they could assist me. They all exclaimed that they thought I was there with some other party. NOPE. Then, I explained why I was there and was told that I had to be a policy holder in order to do the vehicle inspection. Totally NOT what the guy on the phone told me when I called earlier. So yeah, pretty much a huge fail. read more

I've been over paying with Liberty Mutual for a while now, and was super happy working with Juliana and Serina getting quotes with Geico. They stayed in touch, answered all of my questions, gave recommendations, and didn't pressure me at all. Thank you for the good service Juliana and Serina, and hope this is the start of doing business for many years. read more

Geico got me a much lower rate, advised what I needed, and got me more coverage for my money.

Went into the office to complete the inspection process. The agent was friendly and very helpful. I was in and out in just a few minutes. Also the price of my insurance policy was very reasonable. read more

Such a pleasure working with our local Geico Representative of Orlando. Linton & his staff are always helpful in ensuring great rates an expedient service. I am happy to be able to refer all of my clients, family and friends to Geico of Orlando. Brandy at CaRite of Cocoa read more

Excellent customer service, Jaquelin has provided an exceptional customer care. I have switch from State Farm same policy with Geico I will be saving through the year over $200. Totally recommend so far A+ read more

They would not return calls or e-mails. I wanted a home owner policy, I got a quote form this office but once I signed for the home, I could never reach anyone to implement the policy. I finally had to go to a different office. read more

Bad service Does not stand by clients GEICO. Good except in cases of obligation Cheap up front but expensive when you need them read more

Mario Ratcliffe was excellent to work with! Very informative and detail oriented. Was very quick to respond to my emails and made the entire process a breeze! Would highly recommend using him! read more

Debrah gave the best customer service that I have ever received. She was very helpful when I asked insurance questions and for definitions since I am ignorant to insurance because it was my first time buying a policy. She really went out of her way to save me as much money as possible even with my less than spectacular driving record. They really make you feel valued. read more

I am a service member, and I was subject to credit card fraud recently. I called them to change my credit card, and they cancelled my insurance. When I called, the customer service agent didn't care at all and they didn't even send me notice. They told me the only way I could get insurance again was to do a whole new policy, which they would charge me 299.00 which I can't afford. The two agents I spoke to were cold, and unsympathetic. If you're looking for car insurance, do NOT go to Geico!!! read more

After dealing with my past insurance company with the pricing changing, it allowed me to get with Geico, it was my honor to have met with Debra, she was awesome!! And made my transition smooth! Thanks Debra and the Geico office, God bless you all, Nick read more

I've used this GEICO office for over a decade now and keep going back! This place is very well managed, you can tell because the staff is always very polite and willing to go the extra mile to help. I've utilized this office for auto and home insurance. Great job and keep up the exemplary service! read more