I debated giving this store one or two stars but after the interaction I had today, it was a lock, one star is actually generous.
So the store do those Pop Vinyl loyalty cards that if you buy 10 you get 1 free. All the Pops in store used to be £9.99 but they upped the price a while back to £10.99. I didn't have an issue with this and continued to buy them, getting stamps along the way. Today I decided to cash in on my free Pop with my completed card, took one of the £10.99 Pops to the counter and was told I'd have to pay an additional £1 if I wanted it.
Now, had the woman behind the counter actually spoken to me like a human being and not provided such terrible customer service, this wouldn't have been a big deal but the way she acted was appalling. I asked why I was being charged extra when my partner was in not 2 weeks ago, with her own card, and got a £10.99 Pop for free. The woman behind the counter argued that the card I had was only good for the £9.99 Pops. Now I find this ridiculous since they were happily stamping away when I was paying more than £9.99 and my partner had the EXACT same card, but I would have let it go, had it not been for the attitude of the woman. She had no response to my query about my partner's purchase and when I said
"so you're unwilling to give me this Pop free, despite me spending £10.99 at a time, ten times to get this, but because it's a slightly older card of the cards you make yourself, I have to pay extra"
The woman proceed to laugh in my face and say "yes that's right".
At this point I said "ok never mind" and tried to take my card back. At first she pulled her hand away and wouldn't give me the card. I had to ask for it to be given back.
I walked away, incredulous but unwilling to cause a scene while the woman mumbled something.
The sad thing is, I was a very loyal, long time customer of that store. I wasn't the biggest fan of that woman as she didn't really know much about the products if ever asked but it's close to my work, at a central location and I enjoy what they sell. I will never, ever set foot in that store again and they have officially lost a customer for life. The sad thing is they probably won't care but a small part of me hopes they see this and re-evaluate their customer service, for all future patrons.
Avoid if you can, Forbidden Planet and A1 are cheaper and only 5 minutes away in either direction. read more