I got a reply to my heads up regarding the last review. It is interesting to read some of these. However I assume that some changes have been made, and if these people who own the companies that are less perfect will sit up and take note. read more

GCC Facilities Management - Office Cleaning Near Me - Sutton, XGL

A very rude sales woman doesn't make any good publicity for your business. Please don't hang up on people, especially when they take the time to speak with you even though they are not interested by your services in the immediate future. The potentiality of employing GCC was reduced to none when she did ! read more

If i could give them a zero star rating, I would. Avoid this cleaning company at all costs.The cleaners they assign to you subcontract their duties to immigrants who cannot clean to save their lives. We put up with them for far longer than we should have under the promise they would resolve our issues. They did not and in the end refused to resolve anything unless we cancelled our request to terminate our contract with them and extend the contract further! Utter blackmail. Their standard of cleaning is awful and we are left with a very dirty office as a result of their employees refusing to do simple tasks such as dusting blinds, wiping down surfaces with clean cloths instead of dirty ones and changing bin liners frequently. For what you pay them, they do so so little. Please avoid at all costs. read more

1 star too many. Shocking company, shocking service. They stopped cleaning our tenancy for a full week one time and still invoiced us for the week- despite being told everyone had gone on holiday and couldn't do it. Then they wouldn't let us end our contract and overcharged us- total con artists- DO NOT USE!!! read more

Totally incompetent customer service staff who don't reply to emails and avoid giving straight answers. Trying to resolve issues with poor cleaning is a futile and frustrating experience, they will dodge questions and run you round in circles with their vague "terms and conditions". The contract is a pain, signing it is a big regret of mine. It has a very long term and enough "get-out" clauses for them to tie you up for months. I would strongly recommend that people steer well clear of them. On the plus side they are cheap, but still not value for money! read more

Bad business practice. Tie you in to ludicrous 36 month rolling contract if you don't cancel within a certain time period, expect an invoice of "notice in lieu" where they are comfortable charging you thousands of pounds for services they have no intention of providing. On that note, whenever the cleaners did turn up, it wasn't as if you could tell! read more

Very poor cleaning company, terrible customer service for B2B customers. Cleaners do not turn up sometimes or they can't get in so they don't clean for you even though they could ring you to ask you for your codes. The standard of cleaning is very poor, the company doesn't listen when you ask them to improve cleaning or make changes. The value for money is very low given the standard of cleaning versus their charge. They aren't realible. You are bound by a long contract even if you complain and they don't resolve the issue. I wouldn't recommend this company to anyone. read more

The worst cleaning company in the UK Cleaning Industry!!! Absolute rubbish service, no compliance with H&S and CQC guidelines, and they never send in a supervisor unless I pick up the phone and complain!!! To make things worse, they con people into their contract which is the most deceiving things I have ever seen! Here is a sample of their T&C's which means that you are tied to a 3 year rolling contract!!!! 10 (a) The duration of the contract will be for an initial minimum term of 36 months commencing with the start of service. The contract may be terminated after the initial minimum term by either party giving to the other 3 calendar months' notice in writing expiring on the last day of the term. Thereafter the contract will remain in force and may be terminated by either party giving to the other 3 calendar months notice in writing expiring on the last day of one or more 36 months period immediately following the end of the initial minimum term. So anyone reading this initially will think that they have simply signed up for a 3 year contract and can then cancel at any time after giving a 3 months notice, but this isn't the case!!! It automatically enters another 3 year contract if you don't cancel EXACTLY on the correct date. Things actually get more interesting when you want to cancel due to standards; here is what their T&S say: 11 (a) In the event that the client believes that the cleaning is not being performed to the agreed specification, the client shall send to Global written notice of complaint. Such notice shall, with reference to each part of the specification which has not been adequately performed, specify in detail the nature of the defect in performance. Global will, within 15 days of receipt of that notice, conduct a Site Service Call to investigate the complaint and, if in its opinion the complaint is a valid one, rectify this defect. If in the opinion of the client the defect is not satisfactorily rectified by the end of the 15th day, the client shall send to Global a further written notice to that effect and if, in the reasonable opinion of Global, the Client's opinion that the defect has not been satisfactorily rectified is justified, Global will seek to replace the Sub-Contractor. If, after a further period of 15 days, in the opinion of the client the defect is not satisfactorily rectified after a contractor change, the client shall send to Global a further written notice to that effect and if in the reasonable opinion of Global the client's opinion that the defect has not been satisfactorily rectified is justified, the contract shall be terminated 15 days from the date of the further notice. Basically, I pay for a service but not only it is my job to run around and tell them what they are doing wrong when in fact they should come and check, but I also need to tolerate their rubbish service for at least two months! Also, notice how it is always down to Global's opinion whether or not things have been 'satisfactorily rectified'! Outrageous! Stay away and tell everyone you know to do the same!!! read more