Service quality care and bedside manner are all apart of this place . Will stay with the staff

Office policy with no obvious procedures, work instructions nor patient experience perspective. Useless patient portal Never see the doctor but the PA was awesome. Too bad she has to work in an environment like this. For a colonoscopy I was given an awful gallon jug of puke potential resulting in just that experience. Thus not ready for the colonoscopy. Dr says via employees suck it up and do as your doctor says. Infusions were progressively becoming more and more a painful screwed up experience. Prior to my last infusion the results were ripped off fine sized piece of skin. In the last infusion, despite repeated requests and agreement to use the smallest needle-like device to set the infusion, out comes the horse sized needle. Besides several experiences with multiple "track marks " on one or more arms, multiple resources called into the room to try, the primary infusion resource never got it figured out. The last straw was this infusion person failed to completely connect the infusion needle to the hose coming from the medicine bag on the hanger, therefore the $16,000 + infusion material was draining down the arm of the chair- so then it became my fault for moving my arm even though she said she failed to securely attach the hose/bag to the infusion needle/ so she tried to re-connect the two points, pulling the needle most of the way out of my arm, then tried to put it back by twisting, turning (reaming) my arm only to restart the infusion out of the vein and under my skin until the bubble bursts and the needle is now knitting the skin in my forearm. As for the infusion office- located on the side of a steep hill-park downhill and when you open your car door it rips away from you. If you park uphill watch out for your leg and foot as you try to get out of your car. Then you try to climb the hill, avoiding others with the same issues, delivery trucks blocking the sidewalk causing further traffic stresses. When you finally get inside and downstairs into the bomb shelter you are seated (fall into) a chair 4" off the floor/wait until you've sat fir an hour then try to get up off the floor. Yes, I'm in my 80's, and the PA told me that coming directly from the Dr that I needed to be courteous to employees or I would no longer be serviced by his practice. Thank you Dr K. That was the last straw. Now you don't have to put up with this patient again!! read more

Very professional staff never had any problems. If you follow the instructions all is great Susan was great

great help and endo went well and strech out throat that was close due acid reflux feel much better

High volume practice but staff seemed qualified. My Doc was great. It just felt like a production line when we were in the office. read more

I have been a Crohn's patient of Dr. Simon Allport since 2004 when I went into the hospital with an intestinal blockage. I have been a patient of his since then. I have always been very pleased with his service and care. He takes the time to discuss my treatment, any questions, etc. He is progressive and open to new developments and treatments with Crohn's. I can't speak really about any of the other doctors, but I would strongly recommend Dr. Allport. read more

If you are going for a preventative colonoscopy screening, don't tell them you have had issues. Because I told them I have had some issues, they filed it a different way with my insurance and I ended up having to pay for it. My insurance company told me to call them and have it resubmitted as a preventive screening. But Gastroenterology Associates refuses to do this. read more

I first contacted GA to establish as a new patient on June 4. I was told I needed a referral and asked if a referral from my doctor's office in WI would work; they said yes. June 5, my Dr sent the referral. June 6, called to confirm receipt and was told it takes a week to process and that they'd call me. June 19, I​ called them to find out where the referral was in the process and was transferred to a voicemail; left a message. June 22, I called back to check on the status of the referral because I hadn't received a return call. They asked if I was having issues; I​ told them yes. I was told that I had to establish with an​ NC primary before they would consider me (that was that). Four telephone conversations and almost three weeks later...I feel like I should never have bothered them. Each call was "politely rude". I don't believe the office staff wants new patients. read more

Not a great first experience. I had to wait 10 minutes for someone to come out to take my temperature in order to be checked in at the front desk. I did not wait long out in the main waiting room before being called back to a actual room to be seen by the doctor. There I waited over an hour to see the Nurse practitioner to see me. Which was very odd. She stated I needed and endoscopy however she called the doctor on call to confirm. She took me to the check out and requested that they schedule the procedure. I was given the instruction where to go and what do do the day before the procedure. I was told that someone would follow up with me about what I would need to pay. Well a weeks goes by noone had called so I called doctors office they gave me a number to call and called that number to be told to call another number. I gave up after the forth attempt and called and cancel the appointment. I would not recommend this practice read more

It takes 2 months to get an appointment. I am bleeding internally. Waiting that long seem like risking my life. I think not.