Office policy with no obvious procedures, work instructions nor patient experience perspective.
Useless patient portal
Never see the doctor but the PA was awesome. Too bad she has to work in an environment like this.
For a colonoscopy I was given an awful gallon jug of puke potential resulting in just that experience. Thus not ready for the colonoscopy. Dr says via employees suck it up and do as your doctor says.
Infusions were progressively becoming more and more a painful screwed up experience. Prior to my last infusion the results were ripped off fine sized piece of skin. In the last infusion, despite repeated requests and agreement to use the smallest needle-like device to set the infusion, out comes the horse sized needle.
Besides several experiences with multiple "track marks " on one or more arms, multiple resources called into the room to try, the primary infusion resource never got it figured out.
The last straw was this infusion person failed to completely connect the infusion needle to the hose coming from the medicine bag on the hanger, therefore the $16,000 + infusion material was draining down the arm of the chair- so then it became my fault for moving my arm even though she said she failed to securely attach the hose/bag to the infusion needle/ so she tried to re-connect the two points, pulling the needle most of the way out of my arm, then tried to put it back by twisting, turning (reaming) my arm only to restart the infusion out of the vein and under my skin until the bubble bursts and the needle is now knitting the skin in my forearm.
As for the infusion office- located on the side of a steep hill-park downhill and when you open your car door it rips away from you. If you park uphill watch out for your leg and foot as you try to get out of your car.
Then you try to climb the hill, avoiding others with the same issues, delivery trucks blocking the sidewalk causing further traffic stresses.
When you finally get inside and downstairs into the bomb shelter you are seated (fall into) a chair 4" off the floor/wait until you've sat fir an hour then try to get up off the floor.
Yes, I'm in my 80's, and the PA told me that coming directly from the Dr that I needed to be courteous to employees or I would no longer be serviced by his practice. Thank you Dr K. That was the last straw. Now you don't have to put up with this patient again!! read more
