My parents switched to this company hoping to save a little money on their propane. The company brought us a horrendous looking tank that they said would paint but never have. When we tried to notify the main office that our tank was getting low, we would call and get nothing but a busy signal. If we did get through, we were sent to a voicemail. You would hope leaving a voicemail would be good enough but it wasn't. We visited the office and they said they had no record of us leaving a message. My iPhone call log would claim otherwise however. Calling multiple times a day does no good. Talking to other customers, they have to call around fifteen times a day and call the emergency number for about three weeks to get them to deliver. We've called somewhere around that many times a day, visited the office, and at three weeks later still have not received any propane. It's the middle of January and we are out. Plain and simple, avoid this company. Saving a little money is not worth the headache at all. A utility provider this poor should not be in business. read more

I tried multiple times to call for a gas fill and no one answers the phone in the Auburn office. I have tried multiple times several days in a row and no answer and no answering machine to leave a message read more

One star was the lowest that I can give them, but they don't even deserve that. They refuse to answer the phone for fill ups, payments, etc. I reported them to the BBB for not answering the phone this winter when we had dangerously cold temperatures. I had to take off early from work in order to go to their office and let them know that I needed a refill. When there one of the employees was yelling at an elderly man who just wanted to know why they wouldn't answer their phones. I would not recommend that anyone use their service. I have had the worst experience with them than that of any other business with which I have dealt. read more

This company owes my mother money. For about a year, they will not answer the phone when they do they lie,I cannot give this company one star, they are the lowest of th low I guess I have to give them one star or I can't post. Believe me they do not deserve that read more

I have used this company for the past 2 years and have never had an issue with them until this last order. I phoned and placed an order on 1/2/15 when I was at 30% as I was instructed to do. I told them I would be home that day but would be returning to work the next week so if the delivery was going to be after that day, they would need to contact me at my work phone because I have a Doberman that needs to be put up. On 1/6/15, the driver left a message on my home phone that he was trying to deliver; no prior notice, no return phone number. I contacted the company again and gave them all my numbers to contact and advised they needed to notify me the day prior to a delivery. I was told they had 10 days to deliver and I was not at the critical stage; my delivery would probably be the following Monday. On 1/14, driver again called my home phone trying to deliver; again, no prior notice, no return phone number. I called and spoke to the office and again gave them my numbers and requested a return phone call from the office manager. Today is 1/15/15, and I had to contact the customer call center, whom I might add was very pleasant. After speaking with them, two voicemails were left at my work phone on my boss' voicemail -- one from the driver and one from the office manager, Shanna or Shannon. If you could have heard the message I was left (as my boss did), you would be amazed. My boss stated that "was great customer service" in a very sarcastic tone. He also stated it was a wonder she had any customers at all with that kind of attitude. Needless to say, I was furious and called her back. She was RUDE at best and that was an understatement. I admit I was definitely pissed at this point and was none too nice but I never cussed her. She basically said I had not left any additional phone numbers to contact and that I did not return phone calls to the driver. Hard to return a phone call when no number is left to call! At this point, I have to take a day off work for this delivery to take place. Absolutely ridiculous!! After this delivery (assuming I actually get it), I will be looking at other options for my gas service, especially if I have to deal with Shanna or Shannon. If she is their best option for an office manager, then they are in deep trouble!! My advice is to use another company......any other company.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more