Called them for some tax appeal help. The receptionist was setting an appointment and taking my…read moreinformation when she was needed a ask a specific question from one of the accountants there, when she came back on the phone, she said they were not going to be able to help because it was tax season and they were too busy. It was quite abrupt and clear that they didn't want this type of job. Obviously I wasn't a wealthy company or a bigger client so I was tossed aside. I could tell she was uncomfortable telling me this so, I was very gracious to her....for ROI., good luck!

I though I would give ROI a try since they are right in my own town. I believe that you should…read morespend your money where you live. But I was WRONG. First it was difficult to just get a quote on completing my taxes. They had to set me up in some portal which took a week to get me logged in correctly. Then they needed to see my prior year return which I dropped off on March 14th. I was finally able to log in the portal to get my quote on March 22nd. So I dropped off all my documents on March 24th since they are closed on Sunday. So since I have not heard from ROI (no call or email) since then I figured I would send Deanne Congiusti an email to see if she needed anything else from me or if she was done with my taxes after 7 days. The place I used to go to I made an appointment and I was in and out in an hour. So Deanne Congiusti replied saying in the quote that they need to have all the documents by March 15th to guarantee completion by April 15th. She never told me that over the phone or in any email correspondence. You figure she would mention all of this since she recieved all my documents after her deadline. Deanne said she would be able to file an extension if needed for a fee. All around a bad bad experience. Terrible communication. So it's April 1st and Deanne Congiusti says feel free to come pick up your documents and go elsewhere. Great customer service especially for a first time customer. I will go elsewhere and tell everyone I know to stay away from ROI. I usually do not do this but this is how upset I am with this whole experience.

I would never go anywhere else, they are very nice and professional, they really go the extra mile…read morefor customers and they also answer all questions and help with any concerns and with the best attitude! I really recommend Vohra tax service over any other place, they really are the best!

Hired KFN to do my business tax return as well as my personal taxes. Amazing quality, value and…read moreservice. They reviewed prior years returns and found numerous mistakes and/or missed opportunities and amended them resulting in significant money refunded. We use to use one of the big accounting firms, never again! KFN is diligent, very knowledgeable and ask questions that I would have never thought about which helped save significant. overall 10/10! highly recommend!

****Update**** Kyle, your response is consistent with the…read morepattern we have seen from your previous interactions with your clients who have left a negative review, and it is not unexpected. We have provided screenshots that clearly document and substantiate our claims. The screenshots confirms that our statements are factual. ************************************ After reading Kyle's response to my brother's review ("Junior E"), I felt it was important to share what I personally witnessed. The initial conversation went very well. Kyle came across as knowledgeable, professional, and confident. He took the time to discuss my brother's tax situation, explained a clear game plan, requested the necessary documents, and assured him that he would take care of the work. Based on those conversations, there was every reason to believe the tax returns were moving forward. Then the communication changed. I personally saw the text conversations where Kyle repeatedly made commitments such as, "I'll call you today," "I'll get your returns 100% completed tomorrow," and "Tomorrow I'll e-file your returns." After those commitments were made, my brother spent weeks sending follow-up texts and making phone calls simply trying to get updates, with little to no response. If there were legitimate IRS, documentation, or compliance concerns preventing the returns from being completed, that would have been understandable. A CPA should absolutely follow professional standards and should not file anything that does not meet those requirements. However, that was not what was communicated throughout this process. What I witnessed was a breakdown in communication, missed commitments, and a client repeatedly trying to get answers. According to my brother's experience, the refund was only issued after he stated that he would involve local law enforcement due to the lack of communication and inability to get a response. While I acknowledge that the refund was eventually provided, it does not erase the weeks of unanswered messages, missed commitments, and frustration that led up to that point. What concerns me further is that after reading other Yelp reviews, including reviews going back approximately nine months, I noticed similar concerns raised by other customers. Several reviews describe a similar pattern: a strong initial consultation, confidence that a plan was in place, payment and submission of information, followed by difficulty getting timely communication afterward. I can only speak to my family's experience, but seeing similar accounts from other customers was concerning and reinforced why I felt it was important to share what I personally witnessed. Anyone considering this firm should take the time to read both the customer reviews and the business responses and make their own informed decision. Based on what I personally witnessed regarding my brother's experience, I would not recommend KFN Accounting & Financial.

I sure hope if I ever get divorced that my husband uses the old guy Stephen. I gave his name to a…read morefriend and I'm so sorry I did. In my opinion, this guy is a complete buffoon. He stumbled over his words and came to the meetings completely unprepared. He had to refer to documents for basic information on a divorce case. How about reading the 2-3 page document prior to the meeting. I feel that he's incompetent.

I started with Mike Swisher nearly 30 years ago. I have always had good service with them. Well…read morerecently my subdivision was purchased by a developer. My sale price is in 7 figures. I on 3 attempts called to get some advice on this amount of money. On ALL 3 calls I did not even get a return call. I know other than this transaction I'm a small but loyal client but I would think a returned call for advise would be not to much to ask. So can I recommend them... no. Sorry Mike I know you are retired and had nothing to do with this unprofessional behavior.

Debbie Hopper is fantastic! I had an extremely hectic work schedule last month, but Debbie was able…read moreto fit me in and provided superior service. I had a rather complex return for the past year, but she was able to work around my schedule and get me filed online. She's excellent and a pleasure to speak with.