great. selsction of. action figures. and games. to play . DC. marvel. and. star. wars. as wella s. video. game. action figures. and. yiu cant. forget the. Simpdns and. awide. variety. of. pops . read more

A family member recently bought a console from this location. They mentioned that the store itself looks very disorganized; piles of games in various spots on the floor, big mess behind the counter, and so many empty spots on the wall that they thought the store might be going out of business. The staff member who handled the purchase very heavily pressured my family member in to buying GameStop's "PRP", basically an extended warranty, for the console. The pressure tactic included outright lying about the console manufacturer's warranty, which is ultimately why my family member decided to get the PRP. Strike one. During the purchase, the staff member somehow scanned the serial number for a different console, and this wasn't noticed until several hours later. Having the wrong serial number on the receipt would make it very difficult to make any warranty claim, whether with the manufacturer or with GameStop. Strike two. Later in the evening, my family member realized that they didn't need the PRP, and called the store to ask about cancelling it for a refund. Coincidentally, they spoke with the same staff member that had sold them the console. The staff member said that the PRP cannot be cancelled or refunded. After the call, with a few minutes of research plus a quick call to a different GameStop location, my family member confirmed that yes, the PRP can be cancelled within 30 days for a full refund. Strike three. Fortunately, with a quick visit to another location the next day, the PRP was cancelled & refunded, and the serial number on the receipt was corrected. Bottom line: Avoid this location. At least one employee there is either incompetent and uninformed, or is intentionally trying to deceive customers. There are other locations not very far away, please consider going to them instead. read more

Wouldn't let my boyfriend and I buy two pokemon tins because apparently two people count as one? Starting to think he was trying to hide it for himself. To add: disgusting store, stinks, and is messy. There is stuff all over the floor constantly and none of their stock is organized. Skip. read more

I was in the store yesterday 2/26/26 at 10:30am. I was trying to use my Pro member $5 monthly coupon. The guy told me my membership expired and that i had to renew it on the spot. I thought this was weird because i got it last April... I even showed him my coupon barcode and asked him to scan it. He just said it will not work. I found that very strange.... I went home and was able to order something using the $5 coupon. I wonder if he is trying to meet quota and so he lied to me?? read more

Formal Complaint - Unethical Sales Practices & False Accusations at GameStop Today around 4:30-5:00 PM, I had one of the most unacceptable retail experiences I've ever encountered at this location, in front of my 8-year-old son. I am a regular customer who frequently purchases Funko Pops--often 5-10 at a time--for my son. I have made these purchases many times without any issue, and at no point has a Pro Membership ever been required to complete a purchase. During this visit, I selected six Funko Pops totaling approximately $120. The employee, Sam, initially ignored me for about 10 minutes while on the phone without acknowledgment. Once he assisted me and rang up my items, he asked if I wanted to sign up for a Pro Membership. I politely declined, as I always have. At that point, I was told I could not complete my purchase unless I bought a Pro Membership. This immediately raised concern, as this has never been a requirement before. When I questioned this, I was told this was a "new policy as of today" created by staff at the store level. That statement alone is alarming--store employees do not create corporate policy. When I requested a manager or district contact, I was told no manager was available and no contact information could be provided. Another employee, Miranda, then stepped in and continued to pressure me aggressively to purchase the membership, repeatedly questioning why I wouldn't "want to save money." Despite clearly stating multiple times that I did not want the membership, I was: * Refused service * Pressured into a paid program I declined * Given misleading information about the membership I was told: * The membership could be set up without payment information * It would "cancel on its own" Both claims are highly questionable and contradict standard membership practices. This raises serious concerns about misrepresentation and potential fraudulent sales tactics. The situation escalated further when: * Security was called on me in front of my child * I was asked to leave the store * My son was left confused and upset, as he did not understand why he could not receive the items he earned To make matters worse, staff falsely accused me of making inappropriate or discriminatory remarks, which is completely untrue. As a business owner myself, I understand the importance of professionalism and respect, and I would never engage in that type of behavior. Security personnel on-site were also confused by the situation and acknowledged they had never heard of a requirement to purchase a Pro Membership in order to buy merchandise. I have: * Opened a corporate complaint with GameStop * Documentation of prior purchases showing this has never been a requirement * Confidence that this entire interaction is captured on store cameras This experience reflects: * Unethical sales pressure * False policy enforcement * Misinformation about paid services * Poor customer service * False accusations against a customer As a business owner, I can confidently say that if my employees treated customers this way, they would be terminated immediately. I strongly urge corporate leadership to: * Review camera footage * Investigate the conduct of employees involved * Clarify official policy regarding Pro Membership requirements * Take appropriate disciplinary action No customer should ever be forced into a paid membership to make a basic purchase, especially under pressure, misinformation, and intimidation. Until this is addressed, I cannot recommend this location to anyone. read more

GameStop has certainly changed over the years from just selling games to games and pop culture merchandise from anime, stuffed animals, and more. Though some items are listed as marked down, the prices are high and not seem to buy new when you can find used games online. Service was fine, as we were window shopping. We were greeted in the store and that's all. They have lots of stuffed animals on the floor, pushed against their windows to attract a younger audience and many stuffed in boxes. read more

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Took 15-25 minutes just to check out because the cashier was talking and talking saying rude and inappropriate things. Plus most of the things did not have a price tag which made us wait in line for so long and also insisted I have a disability because I got kontrol freeks. read more

- Bad customer service - Lazy "Assistant manager" Went to this GameStop to buy some items and was met by this really lazy guy/cashier who claimed he's the assistant manager. I asked the dude for an item (which I know the store had it in stock because it said so online) and he says "yeah we have it but it's in the back and it will be too hard for me to find it" aka "I'm too lazy to help you". I asked if there's anything similar and he goes "probably not" and doesn't even try or show any effort that he would try to find the item or help me out for what I was looking for. Btw, the store was empty! Correct me if I'm wrong, but isn't your job to help sell products so that GameStop can make money? Mind you, this guy was complaining to customers just before our interaction about how he is not getting the general manager position. He was saying things like "oh I need that position, I need a new change in my life it's so unfair". I do not get why he expects to be a general manager with such bad customer service, no care for customers, and just lazy work ethic. Would not recommend this location. read more

I went in on Saturday to purchase the new MarioKart game for my boyfriend, and asked the guy behind the counter if it would work with the "old" switch. He said it would, so I purchased it. Came home and did some research only to find it would not work with the old "old system." Took it back unopened tonight, and spoke with Sam the assistant manager who was appalled that the associate lied to me. He immediately apologized, and gave me a full refund even though I lost my original receipt. This GameStop has gone downhill in the past few years, but employees like Sam are definitely making this store have a comeback. read more

I love the staff here because everyone is always very helpful and kind. During crazy releases or slow periods, it doesn't matter and the customer service and support stays consistent. read more

The sales staff are always knowledgeable and helpful at the majority of Gamestops, I like looking at all the Knick knacks and T's and such too. read more

Alexis thank you so much for your awesome customer service with helping us get everything we needed. Got the last playstation 5 in the store, thats what happens when you wait for the last minute to go Christmas shopping, lol. I just glad we found one. read more

GameStop - Controllers in every color - Video Game Stores Near Me - San Jose, California

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Service was bad long lines and some guy was rude when we ask for price . Five people working no one was helping the line go down. Selection is great read more

I went on on the website to order an Xbox 360 Slim console. Unfortunately, the power cord was the only thing missing. So today-- October 7, 2024 at around 11:45AM-- I went into the store myself and retrieve the power cord. However, getting the power cord wasn't the main issue. It was the customer service when I came into the store. The woman working there at this time didn't say "Welcome in" or any type of greeting. She just looked at me--like a "WELL?! Whaddya want?!"-type look-- until I said something because I was waiting for a greeting - any type of greeting! A "how can I help you?" Literally, anything! So then, I told her my problem. She went and got the power cord, and NO kind of apology, or "sorry for the inconvenience!" And then I asked if they themselves do the packaging for the shipping. She said: "Yeah, sometimes." And I asked: "Do you guys normally put the contents of the package written on the box?" She replied: "Sometimes we do." I was so frustrated that I came to Yelp to do this review. And now I'm gonna call customer service because the way I was treated was a bunch of bull crap. **Update** I asked a young lady who came out of the store if she got greeted by the lady when she came in. She said she was greeted. How bout that...? read more

GameStop - Delivery box boldly marked with the CONTENTS was left at my doorstep. No concern over package theft was considered, apparently. - Video Game Stores Near Me - San Jose, California

Dont shop at this location, didnt get the employees name but the male with glasses, has worst customer service! Should not be working there

My husband tried to inquire about his preorder and found it had been cancelled back in October. He explained to them that he had not cancelled it on our last visit but had been informed at that time that the release date was being pushed back and he said that was ok that it was pushed back. The gentleman helping us was very nice and tried to be as helpful as possible, but he was new so he had to get help to confirm the order really was canceled. He called over this lady that said that she was the one who canceled it (which she wasn't even there on our last visit) and if she canceled it, it was because my husband wanted to cancel. My husband and I both said that he never asked to cancel back in October and was told that the original order had to be replaced for the push back of the release date. We had to redo the preorder for the game today. This is not the first time we have had issues with preordered games at this location. I am grateful to the one new guy who helped us at the register but the rest of the staff was rude and disrespectful. One employee who was setting up poster displays hit me with one while I was browsing the funko pops and either didn't realize or didn't care enough to apologize, the lady arguing with my husband about whether or not he cancelled, and then another employee's backhanded comment as we were finishing paying. He told the lady " it's funny when men try to argue with you." Other than the preordered game that my husband put a deposit on today (Again!!!) we will no longer be visiting this GameStop and Highly advise the same for other people. read more

I went there for the switch 2 release and I could tell the people were stressed but they remained nice and composed for the most of it and I had a great time read more

I mean they have good assortments of games but they give you like a dollar or less for your games if you sell them. I once sold about 12 games to GameStop and they gave me two options: $7 or $12 in store credit. read more

Tried to buy a pack of card sleeves for $6.99 as listed by the store's price tag. The cashier rung me up but the price now showed as $8.99. I asked them to honor the price of $6.99 because that's what the store price tag shows. They denied me and they told me they didn't have time to re-sticker the items due to a price change. & Therefore there was nothing they could do for me. GameStop? More like ShameStop! The staff had the audacity to try to solicit their absolutely garage subscription service. This place is horrible. Avoid them at all costs! read more

didn't give me the pokemon az preorder bonus coat nor tote bag. terrible service i shouldn't have to ask for it they need to give away for those who were in line first. read more

I was at this location last night to pick up a simple Funko for my daughter. The girl behind the counter seemed like she couldn't have cared less, barely acknowledged me. absolutely no customer service or acknowledgment and I would not come back to this location based on my experience last night. When your own kid recognizes how rude and dismissive someone is behind the counter, then that says something. It's not really a shock that GameStop is going downhill. It's just sad. read more

Whatever you do, do NOT shop or place any orders at this GameStop. Not only are the workers just lazy and incompetent, they don't care on customer service. Had an order placed online for pick up, went in the same day to verify they had it, the lady said they had a lot of things they still had to look through but will have it ready in a few days. This morning I receive a notification it's been cancelled. I called and the guy said they had cancelled it due to it being in the stock room and they didn't feel like looking for it so they cancelled it. They definitely don't care about how they talk or treat customers. Very shocked how this GameStop location is still open. 10/10 would rather go to the one on king road or the great mall location. soooo much better. read more

I ordered a game on Gamestop online and selected this location for pickup. I attempted to pick up this order at this location in Oakridge Mall twice, on 10/27/23 (Friday) at 1:45PM and 10/28/23 (Saturday) at 10:43AM, but the store has been closed both times. There was a sign at the front door each day indicating "Sorry Family Emergency Open at 4PM" and "Sorry Tech issues". On the Friday there was a man inside the store who saw me, but ignored me and went hid in the backdoor. What's worse, I contacted customer services and requested that they just deliver the game to me, and while customer service emailed me back apologizing for the inconvenience and said they would look into it, they ghosted me afterwards, ignoring my follow up emails, and eventually cancelled my order in the end. If you don't want to waste your time, this branch in Oakridge mall is unrealiable. read more

GameStop - This branch is closed at random schedules during business hours. - Video Game Stores Near Me - San Jose, California

I forgot to get his name but the employee who helped me with my pickup order yesterday at around 5:30 PM was very nice and helpful :-)

Sammie was very helpful and informative when I was deciding which Pokémon products to purchase. She went above and beyond to answer all my questions and grabbed more products for me in the back. She is a hard worker and an amazing person with spectacular blue hair. Thank you again Sammie! read more

store's price at cashier is higher than posted sticker price of item. clerk refused to adjust price. then next time banned me from buying. WATCH OUT for MARK UP PRICE when paying - store is Oakridge Mall Gamestop read more

Ok.... so I get a voicemail from this store and they said that I can come get my pre-order game at 9. It took me 45 minutes to get here and I got to the front door of the store at 9:03. One of the employee opened the door and said it was too late to pick up the game and that the computer goes down at 915. I told them that it was only 904 and he said "oh yeah the cash register shuts down at 904" wtfuck???? You said it shuts down at 915 and now you change it to 904? You shouldn't tell me to pick up the game at 9 if you're not gonna allow me To get the game and I think it's bullshit that you tell me to come at 9 and I arrived 3 minutes late and you won't let me get the game and make up some bullshit to close early and got cause lying about when the register closes. What a waste of my time. Don't believe a word they say.. read more

GameStop - The lair - Video Game Stores Near Me - San Jose, California

I bought my son one of the big charizard booster boxes for Christmas. I remembered being concerned about resealed boxes at GameStop while looking at the box. Sure enough! The packs were loose and resealed. The dice had been separated from the packaging. We opened all 16 packs to see if we would hit any holos. All 16 packs were non holo. Planning to report you guys to the BBB read more

All I can say is that Enrique possesses a level of patience and inner serenity than even Jesus Christ himself. He moved the line along smoothly during Black Friday and was basically an angel sent from Heaven in how he patiently dealt with my boyfriend and I being extremely annoying and asking a zillion questions/changing our minds on our game selections multiple times (and having to get out of line/re-enter multiple times as well). Even though the entire store was in a totally, completely overwhelming state due to the Black Friday crowd, Enrique was incredibly helpful and over-the-top kind to us, giving us the greatest customer service ever. Like, you don't get it. He is a personal inspiration for me and I now aspire to be more like Enrique when I'm under pressure. Hell of a guy, hell of a guy. read more

I've always had a good experience with staff at GameStop, but it was exceptionally amazing the last time I went! Cody was able to help me find a Kirby figure I needed for my collection and even found another one for my partner! Was super sweet and nice. Love this place!! read more

The workers are very friendly; My boyfriend bought me an Xbox 360 as an early Christmas present along with the "Call of Duty Black Ops"; as a new 360 user I didn't know that we were suppose to lay the system down instead of standing it up... When I played my COD the CD ended up getting a huge scratch ring & I didn't know what it was so I brought it back to this Gamestop & the guy was nice enough to explain what had happened & ended up trading the defective one for a new one. Ever since then, I started buying all my 360 games here. Very happy customer. :) read more

This location is the worst one in the bay area. The manager otto has been very rude and disrespectful when I have needed help and he spit on me in late 2021 that got me sick. He never apologized for what he did and he unfairly banned me from this location for no reason. This store needs to be closed bc of the bad management and disrespect they put towards nintendo gamers like myself. The location over at westgate mall is 10 times better bc they have staff there that actually care. read more

2 - I think this GameStop ruined all GameStop's for me. I'm shopping for my games on Amazon from now on, and so should you. Mainly for the 30-day return guaranteed provided by Amazon regardless of whether or not the game is new or pre-owned. GameStop in general is not flexible with returns for new games. Anyways, for this store specifically, there is this smug looking female employee with reddish-brown hair. She is rude and unprofessional. When she helped us with our points, she was smacking her lips on her gum and rolling her eyes at us for not being able to access our previously always-working and accessible points. She was patronizing and I did not feel comfortable or helped for a single moment I was in her presence. Great representative of GameStop, I dare say. read more

This GameStop has poor customer service and inconsistent information. Saved your time and money and go elsewhere.

At the very end of the mall... if you cough you miss it. Although I did not buy anything... neat and organized store.... nice enough folks... I am finding GameStop stores to be consistently good in this area... read more

This is my first experience with Gamestop. I had been wanting to pickup Halo Reach (just finished Halo 3) and my wife was going to Target at Oakridge Mall. So I asked her if she could take a few of my old games for trade-ins and pick me up a used Halo Reach. When she got home she told me they gave her $2 bucks for each used game for a total of $6. I was expecting a little more, but they were old mediocore games so at least I got something. Next question was how much was Halo Reach? They charged her $34.99, used. That blew me away! I can buy Halo Reach brand new at Best Buy for $29.99! So those guys charged me $5 MORE for a used game as as a new one. I don't know if they were just ripping my wife off because she didn't know the market value or if that is their going rate. Either way I don't want to deal going to the mall during XMAS season to talk to them about it, but I do know I will NEVER go back to any Game Stop. read more

The people here are rude! Came in to return a game that my son wasn't into, it was used cause the sticker was on the cover, the guy which has no gametag but he is a geeky white guy, says can't return it cause its new, uh hello the sticker on the cover says used, and only had for an hour. He didn't want to return it making it a bad experience for me and my kids, then he actually looks at cover then realize it says used game, what a as%&&**. Save your money and go to the plant on curtner bigger store, great customer service, more knowledgeable about the product they deployments AVOID THIS GAMESTOP. read more

This place is a joke - Hands Down i went in to buy a copy of NCCA football 2010. While I was in the store, I noticed they had a copy of a Game Stop ad that advertised a new copy of NCAA Football 2010 for $44.95. I asked if I could buy a copy and the manager looked at me and told me they didn't have anymore new copies, and I'd have to buy a used copy. I picked up a used copy, looked at the price, and it was $54.95. I asked the manager if he would honor the "new" sale price of $44.95 for the used copy. He gave me a deer in the headlights look and said "now why would I do that?" Ummmm...I dunno...maybe because it's used, and I'm willing to pay the same price for it that the store was advertising for it new. If these retards would grow half...no check that...one quarter of a brain, maybe they'd actually sell more inventory, and make more money. Kudos to Game Stop for hiring such bright, intelligent, and friendly people! I'll never shop at one again. read more

I exchanged a game today, used for used. The "system" didnt have my gamestop account info so I couldnt get the 10% off I am entitled to even though all info was on the receipt. Whatever, just an extra $1.50 and I was told that if I go to another gamestop they can fix it. I get home, pop in my game and......wont load. I take a closer look at the disk and found a detergent like substance all along the rim. I am so tired of going back to return broken merchandise. This has happened with a ps2 controller (encrusted with dirt/mud), a gamecube (machine didnt work and the a/v cables were destroyed) and about 50% of their games. Always a gamble with them but I guess thats why its easy to return stuff. It sucks that I am always asked to join their stupid club for $10 then when I do I cant get the discount it comes with. read more

This Gamestop is small and by far this is the smallest that I've been to! Those carts with the 14.99 9.99 etc used games in the middle makes it hard for people to get through. Isn't that a fire hazard? They should have stayed at that temporary spot which is now the tuxedo shop read more