RSF Escrow (Jennifer, Rachel, and Aja) handled our sell-side Escrow for our house in The Crosby…read moreEstates. The transaction was more complicated than most as it involved a step-up in earnest money on a certain date, plus a seller carry back for a few months with one partial payment within 45 days and the balance plus interest a couple of months later. The team handled everything without a hitch. They kept us abreast of things, were responsive to our inquiries, walked-us through the COE paperwork with clear explanations, and handled all the carry-back paperwork flawlessly. I will definitely use RSF Escrow when it is time to sell our current house.

This is the most amazing Escrow office I have ever dealt with. From the moment I contacted them the…read moreresponse was almost instant. Beyond professional, reasonably priced for what I needed. This will be the only place I go to in the future!

I think the Escrow Firm is the BEST. They go above and beyond to get the deal done. I know…read morebecause I have had some crazy deals.

This review is reflective of the specific agent, working from the Rancho Sante Fe office. However,…read morewhen an organization employs and retains someone who acts on their behalf, the accountability is theirs as well. Also, I drove 14 miles off my route just to check-in, and snap a photo for this review of something that happened almost a year ago. That's how upset I am about their service. I had to sell my house, and the real estate agent, from the Berkshire Hathaway office next door had employed Jennifer Barnes of The Escrow Firm to handle the escrow. I had no idea what escrow people do, but it's apparently necessary to the selling of a home. The home was sold quickly, and the paperwork was completed in a timely manner. In my interactions with Barnes, she needed documents signed and notarized from me. With a pending divorce, working 60 hours a week on the road, and having most of my funds tied up in legal fees and the sale of the house, I informed her of a delay due to the cost, and time to visit notary. (The last time I used one, they had charged $50). Unaware a lot of mailbox places would charge about $15, I asked if Barnes could send a mobile notary to my home. (Much like the one used when I bought the house). Jennifer Barnes replied she would send one if I payed $100. So assuming using a normal notary would have waited out my, at the time, food money for the week, and telling her that, Barnes's was suggesting I spend two weeks of grocery money to get my signature notarized. I stopped at a UPS store later on, and discovering the cost of $15, I got it taken care of. I can abide a product with some rough edges, and I can be understanding of someone providing services that may have been having a bad day when I encountered them, in particular those who aren't paid decently. What I won't tolerate is someone who is collecting a sizable amount of money from the house I worked on every weekend, and upon hearing a small portion of the documentation would wipe out my food for the week not only could care less, but suggest spending even more money to accomplish the same goal. Message me if you wish to see the email showing this unfortunate lapse in good manners.

Olivia has helped my husband and I purchase two homes and sell one home. She is prompt, efficient,…read moreprofessional, and knowledgeable. She knew exactly what to do to sell our home quickly and get us into our future home. With both purchases, she got our offers accepted by the sellers within days. We've worked with other realtors in the past and none have impressed us. Olivia is very responsive to our calls, texts, and emails. She never made us feel like she's too busy for us. We appreciate Olivia and her team making our purchases and sale go smoothly as possible. I highly recommend Olivia for your real estate transactions.