Representative could not answer my question. Forwarded me to another department. Got VM. Online…read moreinternational drivers license online is terrible. Why is there not a simple upload my passport photo option? Instead, the customer has to try and take a photo meet 22 different requirements for the photo to be accepted. It's a waste of time direct customers to go get a passport photo and allow them to upload the passport photo and simplify the process, but it's not simple at all and then when I call a representative, they can't answer simple questions

First off. I have been with AAA for 30 years. 25 in So Cal and 6 years here in NW Miss. They have…read moreprovided good value and good service particularly in Cali. My rate has gone up 55% over the last 14 months. Nothing I have done has contributed to this. No tickets, accidents, claims of any kind. I only found out about the recent rate increase because they sent a "Notice if Cancellation". Went in to discuss and that's when I learned my auto rate increased by $600 annually I received no notification of this prior to my renewal. I'm told this increase affected all members. After 30 years as a customer, just don't know what to say. Completely disappointed in a company I really valued. Obviously, if this is affecting all members, my heart goes out to others who may not have the flexibility in their budgets to easily absorb the increase. Will be looking into whether the state/feds have oversight of insurance practices to file my concern.

I have been working with Rochelle for quite some time and she is the absolute best. She always…read moreresponds to me quickly and she is so extremely helpful. Nobody wants to shop for insurance, but she makes things so easy and painless. She is professional, friendly, and quick! I could not praise her more. If you are looking for insurance quotes, I highly recommend her and this company! I shopped several other companies because I have a young driver so they can be costly, but she beat every other rate!!! You will not regret meeting Rochelle and allowing her to take care of your insurance needs!

From the owner: Rochelle Insurance Agency, LLC specializes in personal and commercial insurance. We are here to…read morehelp your family because you are our family.

I've been working with Ryan and his team for well over 10 years now and have enjoyed each…read moreinteraction. They have been extremely communicative even when I have had a long list of questions to ask due to my own inquisitive nature and not being familiar with insurance policies in the slightest. They are well versed in policy for not just State Farm as a business, but they are well versed in MS's requirements for specific policy types. Great team and FANTASTIC customer service.

I have known Ryan for less than a year, but in this short time here is what I have found: 1) I…read moreget a prompt response to any/all request I make of him. 2) He has a professional staff that is very personable. I have been greeted at the front door by one or several of his team members on both occasions I have visited his office. 3) Ryan has a servant's heart. Just look at everything he does in the community. 4) Finally, let me say, I am not a customer of Ryan's, but an aspiring State Farm agent (ie. Ryan's future competition). He has spent countless hours mentoring me without the expectation of anything in return. He's an extremely selfLESS person in my book.