We have made a very bad experience here.
The owner sold us…read morea ring that made many troubles later. High class ring for more than 2000 Euro!
This ring was showing dark dots after 3 days of wearing it.
So we told them, they gave it back " fixed " but it showed the same problems again.
So we drove there 4 more time to bring the ring, get it fixed and then after a few days it was showing the strange dark dots again.
So they offered to get a new ring to replace it. That would take 2-3 weeks.
After 4 weeks without getting contacted, i called them. But the owner was not there on Thursdays.
I was called back, but they now want to do it differently.
We waited more than 1 month for nothing...
When i buy a very expensive ring, i expect it the be great quality. When buying the owner agreed with me, but 2 weeks later he did not remember that....
Never ever again, will i buy something at Kortenhaus in Mettmann.
Its a shame that long established company has become, what it is today.
