What started out as a glitch turned out to be the absolute best in customer service. Big shout out…read moreto Jeff, the owner who went above and beyond to remedy the issue. Every business occasionally makes mistakes. It's how you handle them that sets you apart from competitors.

I don't like leaving reviews this may very well be my first ever. I live over in Madison CT and…read moreship a high volume of customers items that come in for repair at the FedEx office and Branford ct. Fedex does a wonderful job packing and shipping. The employees are always very positive. I am originally from Guilford born and raised. I just finished my work, and I had a small item I had to ship, figured it would be safe to ship ups. So I decided to run over to the ups store which isn't nearly as far as the FedEx office. I go into the store, I see two employees, two women at the counter being helped and another two women just standing talking no where near the counter. The two women at the counter finished their transaction and left. I had the small item in my hand wrapped in bubble wrap. I then held it up and asked one of the two people behind the counter if they had an envelope, in a nice calm voice. I didnt say ups envelope but assumed he would know what I meant. As it was to large for a regular envelope. Getting an envelope is Standard when I go to fedex, figured was the same for ups. The older employee with white hair had an attitude, held up an envelope and said only have an envelope for express and if I wanted another I would have to pay. He then said what are you doing do you want to ship something. All of this was said to me with an obvious attitude. I thought about it all for a second and said I'm all set I'll go to FedEx. As I got to the door, I heard someone say what a a hole but the whole word. I poked my head back in and said this is why I do not ship here. So, I ended up leaving and as I was driving, I called the store. A man picked up and I asked if he was the one with the white hair, he responded yes. I asked who the owner was, and he responded I am. I let him know I planned on shipping I didn't care what it cost. Maybe 15 bucks??? Seriously I have never ever not even remotely been treated like this in a store. And he was the owner!!!!! I will never go back I'll continue with FedEx.