My advice on buying a car from Team Valley Car Centre is - DON'T- please read on…read more On the 3rd September 2011 my son spent a good part of the day outside Team Valley Car Centre advising customers to ensure that they get a full professional inspection for any car that they are thinking of buying from this company. My son previously paid a £200 deposit for a car at Team Valley Car Centre and I advised him to get an independent inspection done which was completed by the RAC. They strongly advised him against buying this car. Unfortunately payment of the deposit was not made with a proviso that the car had to pass an independent inspection, so Team Valley Car Centre refused to refund the deposit. In view of the fact that the RAC inspector found numerous issues, i.e. evidence of accident damage repairs, faulty number plate lights and rusty brake disks all round, you would expect that a reputable trader would have no hesitation in refunding the deposit. Their response was in fact to call the police to remove my son and prevent his protest. A trip to the small claims court is now in order. Albeit that the RAC inspector was unable to formally report it as fact, he strongly suspected that the mileage displayed was incorrect. Team Valley Car Centre makes a clear statement that they do not guarantee the mileage in their cars. Something to be very aware of if you are considering buying from them. Team Valley Car Centre also would not provide the RAC inspector with the car's service history when he requested to see it. My son had seen it previously, so why was this not provided? I certainly would find it impossible to trust a company with such a track record.

When our Fiat developed a number of ghastly problems almost immediately upon purchasing it second…read morehand from a dodgy garage, who then immediately refused to mend it(!), I called Benfield Motors, as the local Fiat garage, immediately. They were extremely helpful as well as friendly and polite on the telephone and were able to arrange for us to bring the car in immediately to get it looked at. Since then, we have had to use their services a couple of times to fix problems on the same vehicle and always the telephone manner has been extremely courteous, the staff in the office have been polite and helpful when we have dropped the car off or picked it up, and the actualy work which has been done on the car has been of a high standard. Unfortunately, the downside is the extortionate pricing, which I suppose is nothing out of the ordinary for a dealership, but at least you get good customer service for your money.

Exceptional! Made you feel welcome from start to finish no…read moreBS Salesmen and just a good deal and great service.

Jennings ford gateshead damaged 3 of my alloy wheels whilst changing two tyres and changing the…read morelocking wheel nuts. Complained and have received no apology. Unhelpful staff (Ian Stewart and Bryan Johnson) deny all blame will never use this company again.