The worst garbage left on scene, poor workman ship, took…read moreseven months, old furnace installed, terrible customer service. dont use them

For a gas fireplace install...overpriced and sloppy work.read more

We contacted Guardian in the summer of 2015 due to our air conditioner not working. They came to…read moreour house and assessed the problem. It was determined that the inner coil has a leak in it and would need replacing. We were told by the repair worker to contact the maker of our unit to see about warranty. Same was done and we were told that warranty was still on the unit until November of 2015. Guardian was told of this and we were assured that they would order said part and we would only have to pay for the labour, which is to be expected. We also told Guardian that it was very time sensitive as our warranty only lasted until November. They told us not to worry and that they would order the part and come back in the spring to put it in. Come spring of 2016 we called Guardian and they informed us that the wrong part was ordered and that they would have to send it back and get the correct part. By the end of the summer they told us that they were still waiting on the part. Spring of 2017 we call again. They tell us that actually the part is no longer in production and there is nothing they can do about it and that we need to contact the people who installed the unit. This is impossible as we bought the house from an elderly lady who had recently passed away. A few weeks ago I reached out to the manufacturer to see what could be done. I was informed that the part was in fact still stocked and they had no record of Guardian contacting for warranty parts on our serial and model number. They asked for more information on Guardian, their supplier, and the part that was needed. I called and left a message which was never returned. My wife goes into the office and the owner, Darren, stated that they no longer had a file on us. My wife then explained what information was needed and the background story to refresh his memory. Darren then says that my wife was mistaken and that the part was never under warranty. My wife corrected him and stated that we had the emails to prove it. He then said that he would talk to his tech that came out and get back to us and walked away. I called him again 5 days later and he said that he was unable to acquire the part from the distributors and that they no longer make the part, which is untrue as again we have a very recent email saying the part is still available. We have now reached out to a different company to repair. They are able to order part and did so the same day as coming out. The part costs $1700 plus three hours labour. This whole repair will end up costing us about $2000.

From the owner: Don't get caught in a cold snap unprepared. Guardian Heating & Air Conditioning provides heating…read moreand cooling services to residents of Penticton and the South Okanagan area. We offer energy-efficient furnaces, air conditioners, and heat pumps to circulate clean air throughout your home, and they work quietly while doing it.

Called to have my yearly furnace service. He came, looked, kept saying "nice, nice!" Did nothing,…read morenot even cleaned the filters with a shop vac sitting right there beside the furnace. I was sitting on the steps watching him do nothing. Then he went outside to look at the HVAC. Said the two pipes coming from the house needed covers. Huh? Said he'd come back tomo . But he wanted to be paid for today. Huh? He did nothing. He said he wanted to be paid for the service call. But there was no service. What a way to do business, almost a joke!!!

The hot water tank in our house stopped working in December 2020 and we called out Mavco. Upon…read moreinvestigation, their technician determined that the electrical element had burnt out, but he could not undo the old element (our home is only 7 years old) as it was 'corroded' and stuck. So they had to replace the complete hot water tank, element and thermostat unit. This costed us $1,300. On November 22, 2021 (after 11 months) our hot water tank stopped working again, and again I called Mavco. Their technician arrived the next day (Nov 23) and upon investigation declared that the electrical circuit breaker had tripped due to a 'potentially faulty' thermostat, but left without replacing it or doing any other repair work. On Nov 24 I received an invoice for the 'call-out' from Mavco for $220, but my hot water tanks was still not functioning. I called Mavco on Nov 24 and they promised to investigate. It is now Nov 29 - one week and a bill of $220 later - and our hot water tank is still not working. The complete hot water tank is still within its 12 months warranty, which seems not to mean anything for Mavco. I called their service desk again and they 'promised' again to investigate I'm sorry that there is not a minus star rating possible, as this will be the only way to assess Mavco's performance. My recommendation to any potential customer is to avoid them as far as possible - companies with such poor performance do not belong in our valley!!!!!!

We had a water tank in our neighbour house overflow and out of caution we checked our hot water…read moretank to see how old it was and maybe around 13 years so defiantaly a good time to get a new one. So we phone Morgan's Plumbing and heating and the installer came the next day already. This by far was a great value as well as being a local business and quality professional installation. Defiantly recommend this business for your plumbing and heating needs and will use again if we need too.

I recently had an issue on a rental property, it was Boxing Day 2023 and the tenant called to say…read morethe furnace was not working properly. I called Anthony as I have used him on another rental property and I was really happy with his level service and knowledge. He had a good idea of the problem over the phone and was able to diagnose the issue quickly. I am extremely happy with his quick response, knowledge and ability to solve the issue quickly at a reasonable price. I highly recommend Phillips Heating, Plumbing and Air Conditioning as he is amazing. Thanks again Anthony.

Anthony was extremely helpful, knew his products and extremely helpful and fair. I appreciated his…read morehonesty.

Extremely unreliable and unprofessional! Definitely would not recommend! "Sloppy work" according…read moreto the inspector and he walked off the job after paying him and before completing the job. Left us with a useless system and put us 3 months behind schedule.

In 2003 I purchased a home using radiant heat which at the time was fairly unusual for a…read moreresidential home . To do so a small boiler was used and work flawlessly until few months ago when it start leaking pass the pressure relief valve . I had 2 professional plumber who replace the flow control valve as well as the expansion tank with still the leak not going away !! Over 20 gallons of wAter a day was wasted ! Over the last 6 months I tried to find someone who could not only fix my leaking boiler problem but also explain to me why the leaking water pass the pressure relief valve ?? Finally I was given Steve's phone number by a large plumbing supplier who told me he was an expert in boiler heater!! I called Steve and he came to look at my problem and within an hour he had fix my boiler and explained to me in a clear matter what was the problem and how he had fixed it !!. I was amazed at his knowledge and his professionalism!! I would recommend him without hesitation to everybody who need a job done to perfection !! Rod