I will not be going back to G Detailing in the future; I was very disappointed with the poor customer service surrounding my most recent visit. The detailing itself was satisfactory. My family and I have been repeat customers over the last several years and we have generally been pleased.
However, my most recent experience was extremely disappointing, and I will not be returning. My vent was accidently broken during the cleaning process, and while I understand that accidents happen, and that's to be expected from time to time in the course of doing business, the problem was the way this was handled - or - not handled, for that matter. The owner, Gary, was unwilling to pay for the damage to get the vent repaired. I did get an estimate for the part and labor (from a Mitsubishi mechanic), and sadly, the owner was unwilling to do the right thing. He suggested "YouTubing" the repair and doing it himself, and I just wasn't comfortable with the idea of him tearing my dash apart himself. I thought it would be best for a mechanic, with the tools, skills, and experience, to complete the repair. In the end, Gary refused to reimburse me for the cost of the part and repair - and I cannot recommend G Detailing, nor will my family and I be doing business with them in the future. read more