The physical therapy gym is fantastic. All the techs are amazing, so sweet and caring. They keep it…read morevery clean and organized. Always on top of things and on time. Top notch equipment, things that normal gyms do not have! It's the perfect mix of medical and gym, and they provide hot and cold packs after if you'd like. I love this place and look forward to going to PT!

The Timonium Office is Efficient, and courteous check-in is a plus. The waits between services is…read morereasonable. Professional, friendly services in x-ray, again, courteous and clean, despite the covid protocols, things move along and you are escorted without confusion.

I cannot say enough about the care and customer service I received. The staff is warm,…read moreprofessional, and shows genuine kindness. They took the time to listen carefully, answer all of my daughter's questions, and made sure I was comfortable every step of the way, and I'm not the patient. The compassion truly stood out. Miss Norwood and Miss Cynthis are marvellous in their fields. It's clear that excellence is not just a goal here, but a standard. Thank you both for providing such exceptional care and going above and beyond to make sure my daughter was attended to, and also for taking away a parent's anxiousness You both made this such a positive experience. Please don't. change your compassion and care. Thank you

Good doctors, terrible food and hard to find a nurse . I…read moreguess what matters most is covered . I was treated kindly . Left much better than I came in

Although I ride past this place often and lived in the area for years I had never been here before…read more I took an aunt of mine to visit her sister-n-law and an old coworker. I didn't think it was too cool to have to walk up steps to enter the building due to some visitors may be elderly also. It was no problem for me though. The greeter at the front door was very friendly as well as other workers that we saw as we walked throughout. Because it was Sunday it was good to see both individuals even though in different places had the chance to attend a worship service. That was impressive. It was very clean. I felt comfortable and I did not see one patient that looked as if they were not happy, clean and comfortable.

I am so proud of the professional growth and excellent care we have experienced in our local…read morehospital! We've lived "across the street " for over 30 years and have witnessed the vast facility upgrades and quality improvements in the medical staff care! They saved my husband's life twice so I am forever grateful and I care so much that other patients have quality experiences here. I know the attention to patient wellness has improved exponentially, especially in the last 10 years and I feel that they listen to community input to get even better.

Most of the nurses are with Poor attitudes and lack bed side manner-5th floor Neuro. Be ready for…read moredelayed responses, attitudes from phelbotomy. Much appreciated to nurse JONICO who treatment my son with respect and professionalism. If you have a loved one on this floor who is mentally challenged patient, be ready for staff to treat them like they're INVISIBLE, NOT WORTHY OF RESPECT, and most importantly their health is not a priority.

My mother was transferred to this facility after an extensive stay in a hospital out of state. It…read morewas the middle ground between the hospital and being well enough to come home as she basically had to learn how to walk again. All things considered, our family was pleased with the facility. Not quite 100% pleased. More like 80%. Rehab/Staff: The physical and occupational therapists were fantastic. They were much better compared to the PT and OT services at the hospital. They had daily events like board games and ice cream socials which my mom enjoyed even if they were kind of lame and boring. It helped her meet people at the facility and encouraged her to leave her room beyond her PT and OT. The nurses and staff were dedicated and helpful. I remember a few nights when it was snowing the nurses came in several hours before their shift just to be on the safe side. Much appreciated! CDiff: While the rehab staff and services were great, on the flip side, my mom unfortunately became incredibly ill the day before she was initially supposed to be discharged. Turns out she caught CDiff from the patient in the room next door. Everyone in their wing of the facility were then infected. Not only did this prolong her discharge for over a week but it was so bad she was admitted to another local hospital several weeks after she was discharged because the treatment at this facility was basically useless. Food: My mom was also really impressed with their food although they didn't have the specific dietary restriction options one would expect with this sort of rehabilitation facility where quite a few people are transferred directly from hospitals. For example, my mom had to be on a very strict low sodium diet. Whenever we inquired about sodium levels in certain foods the staff was clueless. Visitors: The lounge spaces are comfortable and filled with magazines and board games for patients and their visitors. That was a nice touch. The food for visitors wasn't as impressive as the food for patients. They have a "restaurant" where you can eat and visit with your friends and family while you're there. The menu is actually pretty awesome but the system is beyond backwards. You have to go to the front desk (reception for the entire facility) and fill out an old school check (think 60's diner) with specifically what you're going to order. Then you either give it to them or drop it off at the restaurant before dinner hours. Thennnnn when you actually sit down at the restaurant the wait stuff takes your order and still seems confused given this whole process. It seems beyond duplicative. After two attempts it was too much of a hassle. From that point on we decided to bring in our own food from local restaurants and eat in the lounge with my mom. So much better! Ambiance: This place needs a major makeover. My mom is in her 60's, she's not 100. While the staff was lovely the aesthetics here are sterile and unwelcoming; particularly for those who come here from a hospital. I had to bring a plethora of things from home to help my mom feel comfortable and a bit more at home. Otherwise it felt way too institutionalized. Like a mix between a prison and an elementary school cafeteria. The recliners in each room were partially out of commission due to a fire hazard recall. Typically I wouldn't care much about this sort of thing but getting out of bed and just sitting in a reclining chair was a huge accomplishment for my mom the first week or so she was there. Not being able to move the chair kind of defeated the whole point of it being a special chair intended for rehabilitation!

My sister passed away at this facility. I coincidently ran into a staff member at a restaurant. She…read moreover heard me grieving. She specifically stated the entire staff cried and was on edge when she died. She also stated she was told protocol was not followed.

Type of care, Care quality and Office Experience HORRIBLE!! Unless you have the time to visit your…read moreloved one frequently, I would not recommend or entrust Towson Rehabilitation and Healthcare Center for long term disability. 90 to 95% percent of the long term care residents do not have family members that come to visit with them. What this does is it allows the facility to get away with things like leaving the resident anywhere from 4 plus hours without being changed or checked on. I am specifically speaking about the long hallway long term care on the second floor. The resident's clothes and blankets come up missing once they are sent down to laundry never to be seen again. It also doesn't matter that the resident's name has been written or sewn onto the garments. The residents do not have gowns, wash cloths or towels the majority of the time. My family member was left to lay in a soiled gown for over 3 hours because the CNA/GNA'S said that there were no clean gowns available. I let them know that this was unacceptable and she promised to go to another floor and try and locate a clean gown. How can the nurses do their job if the facility does not provide the necessities that they need in order to care for the residents. The care is DISGRACEFUL on the second floor. The aides are working 13 residents to one aide. Call outs are a constant thing so the residents are the ones left to sit in their own urine and feces. The hallway reeks of feces and bad smells due to lack of resident care. The employment turn over rate is astronomically high. If you hire CNA'S AND GNA'S and they're walking off of the job within 2 weeks, something is wrong and this happens on a regular. Call outs are a constant. They're always short staffed and yet nothing is done about it. Whoever is doing the hiring needs to be replaced because clearly they lack good judgement. My love one has been there for some years and I have tried to transfer them to another facility but due to my family dynamics it has prevented me from making this happen, so I'm left to deal with the piss poor care that is given. I've had many meetings with the administrator Laverne about my loved one's care and incidents that have taken place but it's like everything else over there, they walk the narrow line and then things go back to the way they were. The facility reprimands the employees that actually care about the residents and care about the level of care that they give to them but yet the slackers get rewarded. Make it make sense because it sounds backwards to me. Towson Rehabilitation needs to shut down their long term care floor(s) and revamp it starting with management on down the line. The owners ought to be embarrassed and ashamed to say that they are owners of Towson Rehabilitation and Health Care. You can tell that they spend as less money as possible for the products and care that's needed for the residence in that facility. If your loved one is residing there for long term care, for God's sake PLEASE go and check on them! By all means necessary try and get them transferred to a different facility. It's all about a dollar over there and the owners make sure they cut corners and costs on EVERY level! God Bless the Residents.

incident# 1 my father got there on fri 2/7/25…read more he fell & busted the left front side of his head on sun 2/9/25 around 9pm (around his eyebrow) trying to go to the bathroom on his own. he had been pressing the button for a while for someone to come help him go to the bathroom. when someone finally came they told him stop pressing the button. they left so fast, he didnt get to tell them what he needed. they never even asked what he needed. he had to go to the hospital. he had to get the opening glued shut. he also had a swollen black eye. no one called from the facility to say that anything had happened. we only knew that something happened because a nurse called from the hospital. unacceptable !!!!!!!! i spoke with the director of nursing, believe it or not nothing happened to the parties involved. i was told that disciplinary action took place. when talking to her, she even stated that she doesnt trust some of the staff there. if that is the case, why are these people working there? she even stop responding to me when i asked about an incident report. incident #2 my father used the urinals sometimes to help him from falling. the urinals were rarely emptied and i found myself emptying them every time i visited. i spoke with the director about the issue. the issue was fixed for like a day and then it was back to them not being emptied again. my father had so many different incidents that has occurred since hes been at that facility. the rehabilitation area he was located in on the 1st fl, the rooms were shared by 2 people. the bathroom was shared by 4 people because it was connected to the room on the other side. the bathroom was rarely cleaned. most times i came to visit my dad, the bathroom smelled like urine. they have agency staff that work there, not staff employed by the facility. most of the people dont care about the patients. there were some good nurses (udi- "the nice nurse", my father calls her, very nice, apollo was cool as well) and techs/aides/gnas (carrie was great & kathy was great). a lot of the tech/aides/gna had bad attitudes. the therapists did the bare minimum with helping him. the speech therapist, they had great conversation, but she would tell him that he passed on certain things and my father said that he know he didnt. he wanted her to be honest, not just pass him. laverne, the administrator seemed very nice and understanding towards the end of his stay. i thought the director of nursing was the head person, but she is not. my only advice for people who have love ones or friends there, please check on them!!!!!!! they act totally different when your love ones are not around.

I've recieved the best of care from the medical team at Mercy Medical Center. My PCP (Dr. Jones)…read moreis located in this location and I've had surgery here. Naturally I was a nervous wreck before my medical procedure but the Nursing staff at Mercy was so patient, so kind, so helpful and comforting. They completely put my nerves and mind to ease during my 2 night stay. Walgreens pharmacy is located on the first floor, wayyyyy down the hall. Service is quick, items are limited but the necessities are there (aspirin, cold medicine, bandaids, bandages, etc.) I can't rave about their praises enough! I love Mercy Medical Center! 5 star for sure

My original review here was for my OB, unfortunately. Yesterday, 11/27, I visited this institute…read morefor my initial consult for a colonoscopy. Overall it went well and I don't foresee any issues. My procedure is scheduled a month from now so I plan to come back and update this review then.

i underwent a formal consultation with Dr. Stewart with ongoing follow-up for a very challenging…read morefoot issue. Dr. Stewart clearly knows evidence-based treatment options. He is very focused, accessible, and committed to his patients.Hillary is clearly prompt, professional, and an absolute joy. I continue to recommend him to those interested in pursuing a podiatrist, who is candid and partnering with those interested in recovery from complex foot issues. As a pain specialist for the veterans x many years, I know high-quality care when I see or experience it

I found this doctor via a video and he seems awesome. I called while I was out of town and spoke…read morewith a nice lady who scheduled an appointment 3 weeks out at 12:00. noon. (It is an hour and half drive for me.) I'm in a lot of pain but decided it was worth the wait. Suddenly then sent a "reminder" that my appointment is at 11:15. I called to let them know that a mistake was made and spoke to two of the rudest, most unprofessional women (one was named Hilary) I have encountered in medical setting. No apology. No sorry we made a mistake. And "That's when he takes his lunch. He can't see you then. Do you want to reschedule or not?" Some people have no business interacting with patients. Just look for another practice.

I spent a couple of weeks here rehabbing after my hip replacement surgery. The therapy that I…read morereceived was very good and got me in great shape to be able to go home. The staff were very helpful and professional. If I have to go through rehab again, I will definitely return to this location.

Let's start with care some clients are doing well not taking that from kalel. Quality is give a 3…read morebecause they do get to the patients when the alert button is pushed but after 10 minutes you get help but attitudes come with it. Office only interaction is when they were positioning my family member and the person kept on insisting them to call their insurance company and her exact words were you need to call your insurance zo we can see how much are they paying that was un called for and she kept coming back like she was forced for her to get this done. They run out of clean linen they don't have a great food menu run out of food at times sometimes serve the exact of what was served for lunch. This is eye witness statements yesterday the maintenance man was working in patients room changing ceiling tiles. While they're in the room when it rains ceiling tiles leak and after it's knots all over the place. Eyewitness. The worker asked me is everything ok I said no, do you have any bug spray because it's knots all over the place. Her exact words were oh! That happens every time it rains so it's been like that for awhile. What ever you do don't bring your loved ones if you love them here. My sister worked here 30+ years ago and nothing has changed just hidden more

Today I experienced the best professional care from my tech Tigist she attended to all my needs…read morefrom wake up to bathing, getting dressed, breakfast. Her time with me was a pleasure. Tigist made me feel relaxed something I havent felt since my journey recovering. Looking forward to my next encounter with this wonderful lady! P.S Ms. Mcclary

i was very impress with admission lady for helping me to get placement for my father an he…read morehad no complaints Tinay Tuner