I went on a Monday and scheduled an appointment in advance. I really didn't think about this when I…read morewas scheduling, but my appointment was at 12:10pm, during lunch time. There were two parties in the waiting room when I arrived. The receptionist greeted me and told me to have a seat. She never entered me in the computer. I waited there for 60 minutes, along with one of the original parties and another party that arrived after me. I went back to the desk because I kept getting messages that I was late for my appointment. Finally, I was taken into a room. Walking through the back area, I didn't see any medical staff. I waited in the room for 30 minutes without anyone seeing me. At 1:30pm the app asked if I wanted to reschedule my appointment. Finally someone came in, asked some questions and wrote me a prescription. I think the staff was either at lunch or there were no practitioners on duty until after 1:00pm. I learned my lesson from this appointment. Don't go to Wellniw at lunch time.

Listen to the reviews , went to this place it was empty I checked in and waited 20 min still to not…read morebe called back to be seen asked for a water never got it so I left .. save your time and go somewhere else

First off, I've had major health issues since I was a small child, and I've seen more doctors that…read morealmost anyone else here who's submitted a review. I know what makes good medical and support staff. It seems that people are really motivated to write negative reviews when they've had a bad experience (pain meds, anyone?), but less motivated when it's good, maybe because we're feeling better and we forget it. Although I've had a couple imperfect experiences, for the most part, I've been really happy with Albany Med. I have congenital health issues that have to be managed carefully, and for decades, I lived in NYC, where my doctors coordinated everything. (I have to admit, I was probably spoiled by them.) But at this point, after several years up here, I'm content to shift everything to Albany Med. I've been lucky enough to have caring, intelligent primaries and their teams, and the specialists I've seen have been kind and competent. One staff member in Pulmonology wasn't great, but that was probably more about personality and politics (come on, in this age, who doesn't believe that vaccines are worth the "risk"?!). But I've never seen them again, so I was satisfied with that result. (There must be a note in my chart somewhere never to assign me to *that* person. Ever.) I've seen specialists in pulmonology, immunology, gastroenterology, OBGYN, and of course, primary care. Each of the doctors listened to my concerns, carefully considered my extensive records, and helped me make good choices for my care. No healthcare organization is perfect. By accepting this and allowing them to try their best to support me and my spouse through all my health mess, we've had good results with Albany Med. When you're in pain or really sick, it's difficult to be patient and understanding, but if you can allow yourself to remember that the doctors, RNs, PAs, and NPs are trying to be on your side, it helps. Since COVID, all medical establishments have struggled to get enough staff. We've all struggled. So my advice is to decide you want to be on the same team as the meds, not their adversaries. I DO NOT mean don't contradict them or just accept everything blindly. You have to advocate for yourself and be honest about the problems you're having. And seriously, remember that they ARE trying to help. Work with them to make it happen. (Also, if you want to complain about the physical facilities, maybe you should vote for the kind of funding needed to build, maintain, and staff those facilities.)

They really need to rethink those makeshift "rooms" in the hallways of their emergency room. Having…read moreto lay outside a bathroom for nearly 24 hours was gross. How horrible when you're sick you have to smell someone's poop. LITERALLY! It was disgusting. Just no! Some of the nurses were so unprofessional, bitching and swearing about patients out in the open hallway for us to hear, ignoring cries from people that were hurting. I actually got up to check on someone because they were yelling they couldn't breathe and nobody responded despite being in ear shot. I am not a medical professional and could only offer to find someone for him. The nurse that finally came in was so rude to him that he actually said something to her "please stop being mean to me." Every time she went into his room I could hear her saying things I feel were inappropriate for someone supposedly caring. I was actually stunned at the goings on in this ER and am surprised they haven't been shut down. People deserve better. I understand being short handed and the job is stressful but there's no reason to be rude to the people that you're getting paid to help and care for. Lose the attitudes! Nobody wants to be there! The area where I was stuck was absolutely disgustingly dirty. Blood and puke chunks on the floor for hours. I mentioned the community smelly bathroom. Gross. The patient liaison in the lobby was the nicest and super helpful. There was also a male nurse who seemed to be one of the only ones to care and really strived to be helpful so I'm thankful to those two! The doctors are super scarce and they will get to you when they feel like it. Horrible.

I went here on Monday for an Urgent Care visit. I had a great experience with the nurses and the…read morePA. They saw me within a timely manner and answered my questions. However the secretaries running the front desk have major attitude toward patients. I did not receive any attitude but I witnessed a few patients after me get it from them. This last thing I will say almost made me give this place 1 star but the nurses and PA were great. While waiting for the receptionist to one finger type in all my information the other receptionist was talking to her and the others about orthopedic shoes and how her ex husband got them and she told him, "those are GAY shoes". ARE YOU KIDDING ME LADY???!!! I could have been gay, people in the waiting room could have been gay. She said it with the reception window open right to the waiting room. What the hell! How un-professional and hurtful of her. I was too sick to even start a fight but I will get her name next time I'm there.

Terrible service for the past 3 years I've lived in Troy. The receptionists are always rude, short,…read moreand it feels like you're bothering them. The doctors here are simply okay, but not worth the trouble you need to go through to actually schedule an appointment. These receptionists will leave a single voicemail 2 weeks prior before canceling your appointment without making an attempt to check back in. Never have I experienced such lack of professionalism and care from a group of "medical experts". I need to drive 45 minutes to see another team, but it will be work it to never set foot in Troy Family Health Center again.

Stay away from this facility if you can I tell where the nurse practitioner that was so full of…read moreherself it wasn't funny she took me off the medication that my doctor MD wanted me to be on but very little explanation except telling me how important and how experience she was I will never never go there again and I suggest that you people guard yourself your heart is very important to have this place take care of you

I had my annual with Dr. Ambush at the end of December. I show up on time only to be told he is on…read morevacation. No call to me, no concern shown by the staff that I was blown off for my appointment...nothing at all...6 weeks later without a word from them I have fired them and switched providers. Shameful, just shameful. Good riddance to this dishonorable practice.

If you have lots of time to waste, then this is the place for you. Answering a phone is not in…read moretheir services. Rude, hostile, low class employees that have zero people skills.

After waiting for FOUR FUCKING HOURS for a dental emergency appointment, the idiots answering the…read morephones disconnected the call! Awful service, awful answering service, awful wait times, awful, awful, awful! I DEFINITELY DO NOT RECOMMEND! YOU'RE BETTER OFF WAITING IN URGENT CARE OR THE ER!

If you are looking for a doctor who keeps accurate patient data correct, doesn't double bill for…read morelab tests, and who embraces patients that are engaged in their own healthcare journy - Dr. Bodnar is NOT it. Dr. Bodnar was actually recommended to me so I was looking forward to a good relationship and care with a new doctor, having newly relocated to the area. Dr. Bodnar is initially personable and seems like she is interested in her patients but that facade soon fades away. Her office took incorrect data on me - adding to my records that I was a smoker which I am not. When I brought it to their attention to correct the particular office staff had an atttude with me, for an error on their part. I had come to Dr. Bodnar to get to the bottom of a health situation - I am an athlete who was experiencing rapid wait gain over a short window - I told her in my second visit that I keep track of my workouts, calories and macros so was eager to understand if there were other conditions creating this situation. I got handed a sheet on generic weight management for overweight people when I left the office. It was like she had not even listened to a thing I said in the visit. The last straw for me was Dr. Bodnar ordering identical thyroid tests for me 3 days apart. When I brought the mistake to their attention, Tina in billing said she reached out to the lab to work to get that second test removed. What ensued was months of back and forth with Tina as the lab kept sending me bills for the test. In the end it was never resolved, I was never credited, and the communication ball was dropped entirely by Dr. Bodnar's office. Unfortunately I felt the opposite of any care or professionalism from Dr. Bodnar's office - I definitely do not recommend them.

I was very impressed with the service here. My provider is Jennifer McBain and she is very…read moreknowledgeable and informative. Great source of information and kindly manner. Would highly recommend

Yeah, this place has its good and its bad. In my personal experience, which is, of course, all I…read morecan talk about with any degree of certainty, the good is very good and the bad is pretty bad. The good, in my experience, is largely my NP. She's excellent, communicates well, makes things very clear to me, and I can consider her "my NP", in that see her every time I go, unlike the doctor-go-round I rode at the last practice I used where I never saw the same doctor twice in a row. I don't know if that's how they usually do things at OMC; I just made it clear to whomever I saw the first couple of times I went there that that's why I was switching practices and what I was looking for, and whether because I said that or because that's just how they do things there, they've made it happen and I really appreciate that. They also understood that I prefer to see a woman practitioner and if my NP is unavailable for any reason then they'll set me up with another female doctor/NP. So all that's great. Where they have fallen down kind of consistently in my experience is in their communication - and that's a big deal, because communication is the foundation of every successful relationship, and if that's not there, you've got a real problem. I went to a dental practice to have a tooth extracted, and they needed a medical release from OMC, so they faxed their request over, and it was never responded to. So I went back in a couple of weeks later, and the process was repeated, with the same result. At this point, I went in to OMC in person to talk to someone at the desk, and she was great and apologized that they were way behind on their faxes (that's a very bad thing in it of itself), and assured me that she would see that the release got over to the dental practice that day...and it never did. That tooth is still in my head (thankfully it doesn't bother me or if this would've been an even bigger problem). So I guess, long story short, I love my practitioner but I'm not as crazy about the practice itself. They do some things well and some other things not well at all. As such, I can recommend trying them perhaps, and seeing what your own experience is like, but unfortunately I can't just give a wholehearted recommendation.

I had to be a part on Saint Peters Health Partners when my doctors office was taken over by Saint…read morePeters Health Partners. I had in the past highly recommended may Doctor. I feel he is the best urologist I could ever find. Unfortunately the office operation is the worst most disorganized system you can imagine. You cannot leave a message for the Doctor directly. Twice this past 6 months I have left messages on the nurse call back option and no return calls and no response on the patience portal. During the 1st bad experience at the end of all the options, you could reach a person in the reception area which a did and after 5 days of no response. Today the option does not exist, I had to press the number for a hospital or doctors line to speak to a live person which I did after 4 days of no response to both my voice message and patient portal. I their effort to save money they have taken a great doctor/patient relationship to the lowest level of health service. Robert S.

Corporatized health care. Clean facilities that barely do anything in house anymore. I have to go…read moreelsewhere for everything. Blood tests, urine tests, etc. The doctors have you on a timer. You can never get in on a same day emergency visit when needed. There's little to no follow up. And I have to call twice almost always on calls/messages I leave. I know all doom and gloom, but otherwise the majority of staff itself is very friendly and pleasant. Corporate rules and guidelines are the trouble here.

I recently met with Dr. Hughes and Dr. Perkins, me and my family have been with Dr. Setzen since…read morethe beginning, these 2 doctors were confident, clear and totally relatable. When it comes to surgery, it's about skill, not bedside manner. Knowing Dr. Setzen, he would not accept anything less than excellent. 100% confidence.

Insurance fraud ?!? Saw MD Riccio for some ear symptoms -…read morewalked her through the history of symptoms and at home remedies over approx. 60-days - she looked in my ears and essentially she said "I have nothing to add/help/diagnosis or next steps" and asked me to "book another appointment in 3-weeks" presumably so they could bill me again. I left the office thinking Riccio was incompetent and called the Practice Manager to explain, and let him know I was not comfortable paying for zero value added! He read Riccio's notes out loud to me and it became evident she incorrectly recorded her notes to justify her work (notes said she made a suggested next step, but did not include I replied/informed her that was the first step tried prior with no joy). The time on the phone with the Practice Manger tried my patients (he was not impressive) but I remained professional through the end of the call .... My high deductible insurance and I were just bellied at full price

I have been in the senior services industry for many years. I have never seen a staff more…read morecommitted to their commuity than I have at Loudonville Assisted Living Residence. As a former home care provider, I had two of my clients move from their homes where they were struggling to maintain their independence, into assisted living at Loudonville ALR. Both of them flourished in the community, where I often visited. They enjoyed the activities, the staff, and they loved the food! I was so impressed, that I joined the Loudonville Assisted Living Residence family as an employee. My time here has only strengthened my opinion that this is a great community. I love my job! The staff is kind, caring and committed. The residents are engaged and happy. (And the food is amazing!) I would highly recommend Loudonville ALR as a great place to work, and a great place to live!

My mother was a resident at The Loudonville Home for Adults for seven years in both the assisted…read moreliving section and the memory care section. When looking for a home for your parent(s) you want only the best for them. It needs to be a place where they are safe and loved and treated with dignity and respect. Not only did The Loudonville Home provide all those things but they also treated mom and me like family. If you are looking for a wonderful, loving facility for someone you love Loudonville Home is the place.