Great experience! I did my research on their website before visiting so I already knew which…read moremattress I wanted to buy. I was in and out within an hour. I walked in, told the sales rep which mattress I was interested in, tried it out and the sale was complete. He was very transparent about the pricing and delivery process. He even gave me a great tip on what to do with our old crib mattress! He suggested giving it to our dog and our dog couldn't be happier!

After 8 years of sleeping on an old queen mattress my wife and I decided to upgrade and go to a…read moreking mattress. I had heard all of the high pressure techniques from the chain mattress stores. I had seen the Original Mattress Factory commercials on TV and heard them on the radio. We purchased a bed from another retailer but needed the mattress and box. We spent a Friday evening at a few different stores and we set to do the same last Saturday morning. I saw another OMF commercial and told my wife we're going there to check them out. Tim, the sales consultant was very thorough in explaining the different styles and showing us the internals of them. We settled on the orthopedic set. The mattress was delivered and I have had the best nights of sleep. No more back problems. I recommend this store. No high pressure and they allow you to take your time.

My fiancé and I went to buy a mattress for our guest bedroom…read more The sales guy, Austin, was very friendly and helpful. We bought a queen size mattress, mattress box spring and a frame. We needed the mattress the next day so we didn't get it delivered. Next day delivery was not guaranteed at a specific time and was estimated to arrive after the guests would arrive. Therefore, we went directly to the warehouse and picked it up ourselves. The warehouse was a little difficult to find. One thing I didn't like was that was "offered" with our mattress purchase was a bed frame to hold the box spring. There was a $39.95 "discount" on the queen size but the frame is designed to hold a full size, queen size or king size. It is adjustable. That was a misleading information and made us feel that we were getting an actual discount for the frame. Other than that misleading sales pitch the sales guy was friendly and helpful. We will purchase from here again. Just research about deals and offers before you go to buy a mattress.

The experience started off okay, but looking back I believe the sales manager who was helping me…read more(Eric) was really good at making it seem like I was getting a quality mattress and for a good deal. I mean, that's his job. But any mattress under $1,000 at that store is probably not worth your time; it's most likely not quality. Beware, the return process is horrible. I had to pay over $100 in delivery fees (to have the mattress delivered in the first place, but then to have it picked back up), it took a week for them to come pick it up. And they do not refund your money until after 7-10 business days of your return. I was not told any of this when I bought the mattress. So I did not have the money to buy another mattress and was left without one until I could get my money back. I called and spoke to Eric who sold me the mattress and of course he was very professional and explained why they do what they do.. but according to him he could do nothing to help. The customer is put first until it means mattress firm won't get any money out of them.. so I was jipped with those dumb delivery fees (btw, it's $40 to have the mattress delivered, but $80 to have it redelivered when you return it). I rarely take time to post negative reviews, but I think others should know about this. I would not shop at a mattress firm chain again and I would be honest with any friends or family who were considering to shop for a mattress here. Also the delivery guys were A++ and I don't think they're even affiliated with mattress firm. They were more kind and compassionate and even looked for ways to help when they saw I would be without a mattress. UPDATE: also, the 'social care' mattress firm employees who replied to this review asked me to email them after I posted a review elsewhere. I sent them a long email with my concerns and included my phone number with a good time to call me (which is what they asked for). I never heard from them. Not doing it again.

Purchased mattress Simmons Beauty Sleep plush top mattress in 2018. First mattress had a smell to…read moreit so had to have a 2nd delivery. After 2 years of use mattress is sagging in middle. Mattress has a 10 year warranty. Contacted store and after a month of emails, pictures, and phone calls I was told they would not replace mattress as it did not have a warranty tag. The mattress was delivered with NO warranty tag. Buyer beware! If you have issues with your mattress you will not get a refund or replacement mattress.

Please visit the Dawson Blvd location. And while there ask for Buddy, he was very pleasant and…read moreprofessional. He didn't try to force sale on you. Me and my sister came out with a very good deal and a comfortable bed. Buddy is the man to ask for. :-D :-D

I bought two Tempurpedic TwinXL mattresses for a fraction of the cost of the mattress chains…read more Literally saved saved thousands of dollars. I had to drive a ways to get there but I wanted to see them before I bought them and I bought the ones that I looked at, and brought them home with me I went in the store as a pessimist and left as an optimist. A week later I'm a satisfied customer. So I buy a return? A factory second? Overstock? I have no idea the truth behind it but they looked new and were packaged as new. Once again, I saved thousands, so I sleep even better than just having a superb mattress set. Thanks Alan!

Saw a few listing on social media so I reached out and got a timely response. Before making my…read morepurchase I was able to test some others and look at the showroom. My research on the mattress was confirmed and the price was super reasonable compared to the big stores! Pickup was smooth and I'm pleased with my purchase. I'm known as hard to please do my peers will be checking this place out .

I came looking for a firm extra large twin mattress. Victor was consultative and ver professional…read more I made a purchase right there & helped me loading it into my vehicle. Prices are great as well. I highly recommend this store.

Came in for a full bed set for our toddler. They didn't have any available but told us when the…read moretruck would be there. We came back the next day and as promised it was available. Very cost effective!!! Victor was incredibly helpful and we were out the door with the set in less than 20 minutes. We will be back to replace our other mattresses!!

Love our real leather couch! Great quality and price. We got it at 50% of the cost. The delivery…read morepeople were courteous and appear to take pride in what they did.

Please don't waste your time or money on buying any appliances from this place! They claim the…read morerefrigerators are "brand new" just have dents/ scratches on them but they clearly aren't. They work on the compressors and they go out and do not cool. My first fridge I bought they came out 3 times then had to bring me a new one. Told me this was brand new & would be fine. A few months later the it was doing the same thing. Not cooling. Each time I lost all of my groceries in the fridge/ freezer due to them not coming in time to fix the fridge. As a single mom it is very expensive for me to replace a refrigerator full of food. They have had to take my 2nd fridge in to work on it and try to fix it. It has been year of nightmares dealing with this.

Amazing service, really made us feel like we were family and goes above and beyond even after your…read morepurchase...

Jack is a great salesman, extremely welcoming, and down to earth . He is very knowledgeable in the…read moremattress business. Took the time to explain, in great detail, the benefits of investing in a good mattress and how the adjustable improves your sleep and health. I totally recommend this shop.

Want to share our experience with Tay Bakshi at Furniture Mart, Duluth. Tay is what everyone…read moreshould be in a Customer Relations position. She knows her merchandise, gives guests space & freedom to browse yet was right there when we needed her for questions. Utmost Customer Service, professionally polite and firm. Would recommend asking for Tay Bakshi while shopping at FM. She is EXCEPTIONAL at her work!!! If only everyone we meet in CS roles could be just like her, the professional sales business arena would make bank and endless business. Thank you sincerely, Tay, for your time, attention and your incredibly great skills set, it was our pleasure working with you while we shop at FM, Duluth.

this is a fun place to explore. the place has about 5 large show rooms and the prices are excellent…read more. the dilivery was white glove and the furniture selection is very s- from contempory to classical very beautiful and rugged tuff furniture for all types kids and ladies alike. you have a intresting adventure with this furniture store. enjoy , i did.

OH MY GOSH. Let me tell you about how AWESOME Al is. I fist started on this mattress journey last…read morenight and was convinced by another place to put money down on a mattress I wasn't super comfortable with buying. Al was super great about explaining the difference between their mattresses and other places, and gave me the full rundown on all of their products. There was no pressure to buy, all relaxation and chill. 100/10, I cannot wait to get my new mattress!!! Thank you so much Al!!

Based on our experience in the Mansell Road showroom, we selected a King - Orthopedic Firm Set…read more When the new mattress set arrived, it was WAY harder than the demo set in the showroom. The sales guy said to be patient and it would "soften up" with use. It did not soften up and we are getting rid of it after 3 years. $500/year for a bed...

Went through the sales process at my local Original Mattress factory. Wasn't too pushy, had good…read moreinformation about the product to share. What I like most about OMF is that their factory is local to me in Marietta GA. Fresh product from off of the production floor! We ended up selecting the middle tier king sized product and with delivery paid about $1300. Very happy with our purchase that arrived on time and fit like a glove! Would highly recommend!

Excellent product and great service, but in store and delivery. Have purchased 4 of these…read moremattresses and will purchase more in the future.