do not purchase from this store until you read the back of the contract... if your mattress when…read moredelivered isn't what you ordered they're are no refunds. mattresses are non returnable per their contract and they only do 1 comfort exchange, so if they replace one, your stuck with it if isn't right. no refunds! the owner andy is rude and kept cutting me off when i was trying to explain that is was defective. so you can go to costco and they have a no question asked policy on returns...buers beware the owner andy b....b for bloom replied as the business manager.... he left a few things out. like my sister had to leave before she could even see our test the mattress because she cut herself badly and had to go get medical attention. she left these men in her home alone and when she called the next day she was told to wait until wednesday. why tell her to wait, you don't take the mattresses back and you don't do refunds? and he fails to tell you he was so rude to my sister she was crying. i called and he was rude to me by cutting me off when i would try to explain why the mattress was not like the one at the store. speaking over me not letting me finish a sentence... bottom line.. he is trying to justify bad business and rudeness. another update: on another review post he says that he resolved the issue with the actual customer (my sister who just lost her husband of 50 yrs) which is a lie. he didn't resolve anything. and now has informed her that unless i take down my posts that he will not bring back the original boxspring. so now he's not only a rude man, and bad businessman, he's resorting to extortion? holding a boxspring hostage? i will not take down my post until you apologize to my sister and fix the problem you yourself had created. apolitical or my post stands. and keep putting lies and i'm going to put a copy of the actual receipt on here and let people see for themselves what they should expect when purchasing from you.

I just want everyone to know what a great business this is. Customer service doesn't exist like…read morethis anymore! I've been purchasing from them now for 4 decades, can't believe that! My last purchase a few months ago, I had a minor issue & called the store. No lie, within an hour I had a full replacement & the entire issue handled!! I would never shop for our bedding needs anywhere else. I'd give more stars if I could! Thank you so much!

We would like to acknowledge Danielle Willis who provide excellent customer service regarding all…read moreproducts in the store. We are very satisfied with both of our box sets and pillows. Should we need additional beds, we will return to your store to work with Danielle. Sincerely, Peter Ryan and Janey GIfford.

Overpriced mattresses for the high probability of discomfort. The mattresses in the store feel…read morecompletely different than whats delivered so be cautious because the trial period is very small. $4000 to be uncomfortable is a steep price to pay. This is just my experience but buyer beware. A sorry from the salesperson won't alleviate your pain. And they got their commission so why would it.

After visiting the Purple Showroom in Christiana Mall, I wanted to give a shout out to excellent…read morecustomer service I receive from the associate Doug. He was very attentive to what I was seeking in a mattress. He listened first then showed me the mattresses he thought I would want to try. I had many visits and questions in the store and then again via emails regarding the making of the mattresses and bases. Doug replied to all of my questions and concerns. Doug represents his store's products with calm consistent demeanor. Thank you Doug for all your help! Customer service extraordinair!

From the owner: Purple provides the most innovative comfort technology in 80 years. With a risk-free 100-night…read moretrial and selection of products designed to give you the most supportive sleep possible, Purple helps you get your best rest. Ready to find your dream mattress? Visit our Newark showroom.

The below reviews are really old and it's obvious to myself and my husband that the Sales guy…read morementioned in the below reviews is long gone. We purchased a mattress with an adjustable base and some accessories here today and honestly the Sale guy Ryan was helpful, knowledgeable and honest and so nice to deal with. We have friends who bought at the Fox Run location who cannot say the same. It's definitely worth going to Governor's Square location and working with Ryan. He will give you the peace of mind that you need when making a purchase of this size. Call and make sure he is at this location or at Christiana before you go. Thanks Ryan! Excited for our delivery!

I completely agree with the review above . Rude sales guy ... I will never go to this store and…read morewill not suggest anybody to he there either. I would have given negative ratings if had an option to do so . The guy was generalizing the people based in nationality which is very cheap ...Just because I was not buying his cheap marketing trick ... No no for everybody who is thinking to visit this store looking at 50% off Sale. The prices are still higher than you can get elsewhere .

Review: Sears Service / American Freight Insurance Policy…read more Extremely disappointed with the handling of what should have been a simple washer repair covered under my American Freight protection plan. At the two-year maintenance mark, a technician identified that the door gasket was failing -- even though we'd had no issues. He said he'd order the part but couldn't install it that day. I later contacted Sears and the insurance provider to schedule the repair. At that point, neither company seemed to know what part was needed -- despite the technician's initial diagnosis. Soon after, the washer started leaking, and I called again to explain that it was clearly the bottom door gasket. A second visit was scheduled for 7/18, with a promise of a one-hour heads-up call -- especially important since their arrival window spans nine hours. I received no advance call. Instead, the technician rang the doorbell unannounced, and I told him (from my motorcycle) that I'd be right back. My 14-year-old daughter answered the door in the meantime, and the technician entered my home without my permission, proceeded with the inspection alone with my children inside (including my 5-year-old son), and took photos -- all before I returned. When I came in, I was shocked to find him casually explaining he'd inspected the machine and would be ordering the part -- again. This is the same technician who visited before and had already identified the part that needed replacement. The fact that he came unprepared, unannounced, and entered my home without consent is completely unacceptable. As a father, this was deeply uncomfortable. I had to ask him to leave my home. Since then, I've spent over three hours on the phone trying to report this situation through the proper channels. I am beyond frustrated and waiting to see if this will be handled appropriately. "To be determined," but I felt this experience deserved to be documented now. This was not the product originally having issues! I feel it was ripped off possibly at this point. No proof but seems odd. Likes to ride and not work on things imo.

Zero stars. Do not recommend!…read more Company has poor standards for theft/ pick up! Purchased furniture in which soon went "missing." Only to find out about the companies poor policy in place for pick up.. which essentially is theft. I was informed my items would be returned to the warehouse. It was stolen by someone within the company. No one in management is competent enough to find an appropriate resolution. Disgusting and embarrassing. I would not recommend anyone to deal with these types of poor services. Shop around before causing yourself and extreme headache and loss of your hard earned money. Scammed!

I wish I could give a zero stars. Avoid the store on University Parkway at all costs. Steve, the…read moresales guy, lied about the bedroom set we purchased being in stock and refused to take any responsibility for the poor service we have received since December. After promising delivery with 2 weeks since what we chose was in stock, it was then delayed by almost 2 months because it apparently was not in stock. Store manager Andy avoided talking to me directly and made Steve call me. Now promised another date for the 3rd time. Customer Service is non-existent. Have reached out to Value City corporate and BBB. I should have read these reviews before even walking in the door as they are totally accurate and consistent for the lies and poor service.

I ordered a sectional sofa and a kitchen dining set in mid-September. I never received order…read moreconfirmation or delivery details for the kitchen dining set, although American Signature Furniture charged my credit card immediately. After multiple calls to their customer service, with conflicting information as to what happened, American Signature Furniture agreed to cancel the order for the dining set and refund my card within 5-7 business days. After two weeks I had still not received a refund and had to resolve the issue by disputing the credit card charge with Visa. As to the sectional, there was a seven week delay from order until delivery. Half of the sofa was delivered and then American Signature Furniture rescheduled delivery for the rest of the sectional at least four times over the course of two weeks. In summary, American Signature Furniture charges premium prices for long lead times on furniture that won't be delivered on time, if at all. I'd avoid this company entirely.

I called to check on mattresses. I was so fortunate to be connected to Amanda. She was so helpful…read morein helping me narrow down my wishes. She was honest in her assessment of the choices. I wasn't prepared for the most expensive so she quickly helped me choose the second place contender. No hard sell! I appreciate their free delivery. Setup and haul away. I didn't want to make the long drive so I went to a local store to try out the mattress but called to place the order with Amanda because of her superb customer service.

I went to Raymour Outlet because the prices and variety are great! Huge selections and everything…read moreis very nice. Great coverage packages and delivery is within a reasonable price. We worked with a knowledge saleswoman and are happy with our purchase. The picture is the Roxy couch with chase ottoman.

DONT DONT DONT RENT UHAUL FROM THEM you get there and the equipment is either damage or not there…read morethen charges your debit card anyway....... if you cancel your uhaul they still charge your card STAY AWAY

I will attempt to make this review as unbiased and objective as possible but it won't be easy! The…read moreowner of this business on the cover of the book, so-to-speak, is one of happy to see you, how may I help. But it's only a cover. The owner makes himself unavailable to talk to most of the time and when he does, he is very confrontational! He is belligerent with his customers when they disagree with him and their return policies rip people off! I visited his business with my 83-year-old mother to purchase an apartment size refrigerator/freezer combo appliance. It was brand new and not a single dent in it. His delivery guys delivered it to my mother's house 2 days later and it was visibly damaged in 4 spots from admitted mishandling by his delivery personnel. My mother immediately told them to return it and she wasn't going to accept it. Because of the owner's belligerent attitude trying to rectify the problem, my mother just insisted on a complete refund of the purchase price at which point they wanted to charge her a $150.00 return fee. WTF! WHY SHOULD MY MOTHER OR ANYONE ELSE HAVE TO PAY A RETURN FEE FOR THEIR DELIVERY PERSONNEL'S CARELESSNESS? Do yourself a favor and don't patronize this business. Their practices are greedy and they don't give an eff about their customers, once your money is in their hands, only their bottom line. Customer service is the worst I've ever experienced! You should also know, this is actually a scratch & dent business and that should tell you also how much they actually care about you after the transaction has taken place. You would be better off spending a little more money on something new instead of used or looking for businesses online that have better reviews and customer service than this one or one of the businesses advertised elsewhere on this page!

Warning to other shoppers: I visited Urban Furniture Outlet after seeing their ad promising 'Free…read moreLuxury Bed Sheets valued at $99' with a first purchase. The ad used words like 'luxury' and claimed a $99 value -- sounded like a great deal. I made my purchase and asked to redeem the free sheets. What I received was a generic 'Legacy Golden' sheet set made in China -- the kind of product you can find online for $15-$20. When I questioned it, I was told that was 'all they had.' I don't believe they ever intended to give out anything close to what was advertised. This feels like a classic bait-and-switch -- use the promise of a luxury gift to get you in the door, then hand you something worth a fraction of what was claimed. Very disappointing and misleading. When I raised my concern, the store manager acknowledged that the sheets may retail for approximately $25 elsewhere, but justified the $99 value based on their own in-store pricing -- a claim I find misleading and unreasonable.

Service was outstanding, with friendly and professional employees. They have a good selection with…read morea variety of styles and price points.