I had a small issue with a chair that I purchased from Pala Bros. Lori Pala and her amazing staff…read moreaddressed the issue immediately and fixed the problem. For anyone who is looking for quality furniture and exceptional customer service, Pala Bros. is where you need to shop. They truly care about their customer!

My daughter bought beautiful dining chairs from Pala Brothers, and she raves about the quality and…read morethe service.

Warning to other shoppers: I visited Urban Furniture Outlet after seeing their ad promising 'Free…read moreLuxury Bed Sheets valued at $99' with a first purchase. The ad used words like 'luxury' and claimed a $99 value -- sounded like a great deal. I made my purchase and asked to redeem the free sheets. What I received was a generic 'Legacy Golden' sheet set made in China -- the kind of product you can find online for $15-$20. When I questioned it, I was told that was 'all they had.' I don't believe they ever intended to give out anything close to what was advertised. This feels like a classic bait-and-switch -- use the promise of a luxury gift to get you in the door, then hand you something worth a fraction of what was claimed. Very disappointing and misleading. When I raised my concern, the store manager acknowledged that the sheets may retail for approximately $25 elsewhere, but justified the $99 value based on their own in-store pricing -- a claim I find misleading and unreasonable.

Service was outstanding, with friendly and professional employees. They have a good selection with…read morea variety of styles and price points.

Looked at their website based on a Craigslist ad about a specific manufacturer's item listed. Found…read morethe items on the website and went to the store the next day. When asked, they said they were gone a long time ago...but the CL ad was posted very recently. Website wasn't updated either. But while there, we looked around. Saw a table we liked and asked about it. For the price ($1895), we expected it to be the full setup of table and chairs. Was told it was not so we declined. Later on, I googled the description of the table from their ticket and found two eBay listings for their store for the same table at two different prices, one of which was over 1/3 off (on sale)!! Auction #s - 261602181758 and 261837429926 - one has more pictures than the other but they are the same table in the same spot in the same store. Either they are really disorganized, clueless or dishonest. I won't find out by wasting my money here.

The store was amazing! I bought a rare teak desk that I will treasure for life. The staff was…read moreamazing!

I cannot say enough about this establishment! I have bought many items from them I had a accident…read morewith my couch cushions I spoke with Mary and she was able to help me replace them FREE of charge! What a blessing! I have had so many great experiences with them, but this is going above and beyond and I am so grateful. I will never go anywhere else for my furniture needs. Thank you Mary and team for the wonderful service always!

Super professional, understanding and thorough. They place an emphasis on what you want to do and…read morecounsel without force. I received several free consultations free of charge. Thats a value you don't often find in this day and age. They are very knowledgeable and assure you that they are there only if and when you need them. No pressure. They were recommended to me and now I recommend them to all of you. You can't make a better selection.

If you haven't check out store I highly suggest browsing their showroom!! Awesome selection, local…read moreDE business, no pressure sales, and great prices on quality furniture!! Shelley was the best and showed all options of beds and adjustable frames (that fit in your bedframe) ! Game changer!! Looking forward to next purchase! :)

I bought a nice couch. Due to covet I have to wait a very long time to get it, but when I received…read moreit it was just what I needed and just what I wanted. I highly recommend the interaction that I had at the store I didn't feel rushed and I was able to get all the questions answered when I went back in throughout waiting for my couch I was given updates and they kept apologizing for the delay and shipment which was because of covid. The delivery man were very competent polite and business like. They made sure that my couch worked as designed before leaving. My only complaint is that no one called afterwards to see if everything was all right.

I wish I could give a zero stars. Avoid the store on University Parkway at all costs. Steve, the…read moresales guy, lied about the bedroom set we purchased being in stock and refused to take any responsibility for the poor service we have received since December. After promising delivery with 2 weeks since what we chose was in stock, it was then delayed by almost 2 months because it apparently was not in stock. Store manager Andy avoided talking to me directly and made Steve call me. Now promised another date for the 3rd time. Customer Service is non-existent. Have reached out to Value City corporate and BBB. I should have read these reviews before even walking in the door as they are totally accurate and consistent for the lies and poor service.

I ordered a sectional sofa and a kitchen dining set in mid-September. I never received order…read moreconfirmation or delivery details for the kitchen dining set, although American Signature Furniture charged my credit card immediately. After multiple calls to their customer service, with conflicting information as to what happened, American Signature Furniture agreed to cancel the order for the dining set and refund my card within 5-7 business days. After two weeks I had still not received a refund and had to resolve the issue by disputing the credit card charge with Visa. As to the sectional, there was a seven week delay from order until delivery. Half of the sofa was delivered and then American Signature Furniture rescheduled delivery for the rest of the sectional at least four times over the course of two weeks. In summary, American Signature Furniture charges premium prices for long lead times on furniture that won't be delivered on time, if at all. I'd avoid this company entirely.

Review: Sears Service / American Freight Insurance Policy…read more Extremely disappointed with the handling of what should have been a simple washer repair covered under my American Freight protection plan. At the two-year maintenance mark, a technician identified that the door gasket was failing -- even though we'd had no issues. He said he'd order the part but couldn't install it that day. I later contacted Sears and the insurance provider to schedule the repair. At that point, neither company seemed to know what part was needed -- despite the technician's initial diagnosis. Soon after, the washer started leaking, and I called again to explain that it was clearly the bottom door gasket. A second visit was scheduled for 7/18, with a promise of a one-hour heads-up call -- especially important since their arrival window spans nine hours. I received no advance call. Instead, the technician rang the doorbell unannounced, and I told him (from my motorcycle) that I'd be right back. My 14-year-old daughter answered the door in the meantime, and the technician entered my home without my permission, proceeded with the inspection alone with my children inside (including my 5-year-old son), and took photos -- all before I returned. When I came in, I was shocked to find him casually explaining he'd inspected the machine and would be ordering the part -- again. This is the same technician who visited before and had already identified the part that needed replacement. The fact that he came unprepared, unannounced, and entered my home without consent is completely unacceptable. As a father, this was deeply uncomfortable. I had to ask him to leave my home. Since then, I've spent over three hours on the phone trying to report this situation through the proper channels. I am beyond frustrated and waiting to see if this will be handled appropriately. "To be determined," but I felt this experience deserved to be documented now. This was not the product originally having issues! I feel it was ripped off possibly at this point. No proof but seems odd. Likes to ride and not work on things imo.

Sell the business to someone else who knows what they are doing. The previous owners were…read moreexcellent.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.

I used to love this place and relied on it as a single mom. I haven't been here in a while. Visited…read moreboth the Middletown and Prices Corner stores...disappointed and disgusted. The prices are absolutely ridiculous, I was in utter disbelief. They get this all free!! The prices on the items given the age and quality, mind blowing prices. The greed is out of hand!! This makes me so sad!!

I purchased a wonderful table to match my patio set with four chairs. Very reasonable prices and a…read moregreat selection.

I went to Raymour Outlet because the prices and variety are great! Huge selections and everything…read moreis very nice. Great coverage packages and delivery is within a reasonable price. We worked with a knowledge saleswoman and are happy with our purchase. The picture is the Roxy couch with chase ottoman.

This review is partly about the Newark, DE store, partly about the Norwalk, CT store, partly about…read morethe business as a whole. It's a real shame because last year I had a great experience at the Wilmington, DE store (you can see my review on their yelp page). I tried to purchase 2 chairs online, but the $25 off $500+ coupon they'd been emailing me weekly for months didn't work. Screenshot attached. They claimed I hadn't spent $500, even though my cart was at around $740. I got in an online chat, and they had a sales rep place an order for me. This rep was from the Connecticut store, though I would be picking up in Delaware. The conversation did not go super smoothly, they kept thinking I wanted to pick it up in CT. Eventually everything went through, the agent assured me there were no issues. They were supposed to call you to let you know about the items arriving. They didn't of course, so I called them... only to find out my order was flagged for fraud. They didn't bother to call me and tell me, I had to find out myself. My order was blocked (they wouldn't even send the items to Newark until the order was released). Delaware store told me to call Connecticut store. Connecticut store told me to call fraud. Fraud said the order was released after I gave them some info. I called Delaware back, they said it wasn't released. Fraud had lied. Delaware told me fraud was still open past 6 PM when I was on the phone with Delaware a few minutes before 6. I called them and they were closed. I called Delaware back, they gave me a whole bunch of "there's nothing I can do." I got in an online chat with R&F to cancel my order because I was beyond annoyed at this point. They said they couldn't, and I had to call Connecticut. Connecticut knew fraud was closed, but said they'd call me back to see if they could get in touch with someone and get it handled. They called back, no success, canceled the order and refunded my money. Absolute waste of time playing phone call carousel. I still continued to get emails and texts asking me to review the furniture I received (which I didn't receive), complete my order (even though it was completed), etc. over the next couple days. I checked my order status online and it said one of the items is out of stock until 11/13 (3 weeks after pickup was originally supposed to be -- if I had decided to play their games and go through with the order, I would have traveled up to DE and my order wouldn't even have been available for pickup). Yikes. Their systems are completely dysfunctional. I called the CT store on Sunday 10/22, and spoke to someone who assured me my order had been cancelled and promised to send a cancellation confirmation email. She lied. No email came. I got in an online chat the next day and asked them to send the cancellation confirmation email. The online agent couldn't do that. The online agent actually told me the order had been cancelled Sunday (not Friday as the person from CT had told me). They also said they would email the CT store to have them actually send the order cancellation notification. I can't say whether they did, but the CT store never sent me the cancellation notification. I did ultimately receive the refund. But it's like pulling teeth trying to get any decent communication out of anyone at this company.