I really enjoyed working with Pala Brothers when I decided to make some major furniture changes in…read moremy apartment. I worked with Lori, and she was wonderful. After visiting my home, she immediately had a great sense of what would work well to update and enhance my space. Her suggestions were perfect, and I am so pleased with all of my purchases. Yes, you may pay a little more at Pala Brothers, but you are getting the best quality. In my case, I am confident that I chose pieces I will never get tired of. I know I will have this furniture for many years, and I believe it will remain just as beautiful as the years go by. I also really appreciated the personal attention and service I received. It was a wonderful experience working with several family members from beginning to end.

I had a small issue with a chair that I purchased from Pala Bros. Lori Pala and her amazing staff…read moreaddressed the issue immediately and fixed the problem. For anyone who is looking for quality furniture and exceptional customer service, Pala Bros. is where you need to shop. They truly care about their customer!

Warning to other shoppers: I visited Urban Furniture Outlet after seeing their ad promising 'Free…read moreLuxury Bed Sheets valued at $99' with a first purchase. The ad used words like 'luxury' and claimed a $99 value -- sounded like a great deal. I made my purchase and asked to redeem the free sheets. What I received was a generic 'Legacy Golden' sheet set made in China -- the kind of product you can find online for $15-$20. When I questioned it, I was told that was 'all they had.' I don't believe they ever intended to give out anything close to what was advertised. This feels like a classic bait-and-switch -- use the promise of a luxury gift to get you in the door, then hand you something worth a fraction of what was claimed. Very disappointing and misleading. When I raised my concern, the store manager acknowledged that the sheets may retail for approximately $25 elsewhere, but justified the $99 value based on their own in-store pricing -- a claim I find misleading and unreasonable.

Service was outstanding, with friendly and professional employees. They have a good selection with…read morea variety of styles and price points.

Looked at their website based on a Craigslist ad about a specific manufacturer's item listed. Found…read morethe items on the website and went to the store the next day. When asked, they said they were gone a long time ago...but the CL ad was posted very recently. Website wasn't updated either. But while there, we looked around. Saw a table we liked and asked about it. For the price ($1895), we expected it to be the full setup of table and chairs. Was told it was not so we declined. Later on, I googled the description of the table from their ticket and found two eBay listings for their store for the same table at two different prices, one of which was over 1/3 off (on sale)!! Auction #s - 261602181758 and 261837429926 - one has more pictures than the other but they are the same table in the same spot in the same store. Either they are really disorganized, clueless or dishonest. I won't find out by wasting my money here.

The store was amazing! I bought a rare teak desk that I will treasure for life. The staff was…read moreamazing!

Purchased from this company several years ago, and it was a great experience from start to finish!…read moreThe sales person was friendly and gave me space to browse and make my choice, delivery was quick and absolutely love the furniture for the entire time we had it. In the market for furniture again, and of course decided to make a visit to Cohen again. First off, I was not given any time to browse, but the sales person was very friendly. I was in the market to make a purchase that day, but unfortunately felt the inventory was lacking this time. They had a lot of furniture, but a lot of similar styles so really limited in choices. I'm sure it's great to have a lot of furniture to fill the space, but you need to have more styles to fit everyone's taste,... Not just overly elaborate, super modern, and barn styles. I also felt the quality of the furniture had diminished since my last visit It's possible the inventory is limited due to the economy, but I'm not exactly sure because I visited a couple other furniture stores after this one, and felt they were all carrying similar items. One store owner said I could look through a catalogue and they could order something I wanted... But truthfully, I felt there should've been more variety in all the stores.

I cannot say enough about this establishment! I have bought many items from them I had a accident…read morewith my couch cushions I spoke with Mary and she was able to help me replace them FREE of charge! What a blessing! I have had so many great experiences with them, but this is going above and beyond and I am so grateful. I will never go anywhere else for my furniture needs. Thank you Mary and team for the wonderful service always!

If you haven't check out store I highly suggest browsing their showroom!! Awesome selection, local…read moreDE business, no pressure sales, and great prices on quality furniture!! Shelley was the best and showed all options of beds and adjustable frames (that fit in your bedframe) ! Game changer!! Looking forward to next purchase! :)

I bought a nice couch. Due to covet I have to wait a very long time to get it, but when I received…read moreit it was just what I needed and just what I wanted. I highly recommend the interaction that I had at the store I didn't feel rushed and I was able to get all the questions answered when I went back in throughout waiting for my couch I was given updates and they kept apologizing for the delay and shipment which was because of covid. The delivery man were very competent polite and business like. They made sure that my couch worked as designed before leaving. My only complaint is that no one called afterwards to see if everything was all right.

This place is a fraud. There is nothing for sale in the…read morestore that states Made in America. Everything is from China or other places around the globe. No customer service from sales people and the place smells weird. Sorry for the bad review but I need to inform potential buyers!

I wish I could give a zero stars. Avoid the store on University Parkway at all costs. Steve, the…read moresales guy, lied about the bedroom set we purchased being in stock and refused to take any responsibility for the poor service we have received since December. After promising delivery with 2 weeks since what we chose was in stock, it was then delayed by almost 2 months because it apparently was not in stock. Store manager Andy avoided talking to me directly and made Steve call me. Now promised another date for the 3rd time. Customer Service is non-existent. Have reached out to Value City corporate and BBB. I should have read these reviews before even walking in the door as they are totally accurate and consistent for the lies and poor service.

Review: Sears Service / American Freight Insurance Policy…read more Extremely disappointed with the handling of what should have been a simple washer repair covered under my American Freight protection plan. At the two-year maintenance mark, a technician identified that the door gasket was failing -- even though we'd had no issues. He said he'd order the part but couldn't install it that day. I later contacted Sears and the insurance provider to schedule the repair. At that point, neither company seemed to know what part was needed -- despite the technician's initial diagnosis. Soon after, the washer started leaking, and I called again to explain that it was clearly the bottom door gasket. A second visit was scheduled for 7/18, with a promise of a one-hour heads-up call -- especially important since their arrival window spans nine hours. I received no advance call. Instead, the technician rang the doorbell unannounced, and I told him (from my motorcycle) that I'd be right back. My 14-year-old daughter answered the door in the meantime, and the technician entered my home without my permission, proceeded with the inspection alone with my children inside (including my 5-year-old son), and took photos -- all before I returned. When I came in, I was shocked to find him casually explaining he'd inspected the machine and would be ordering the part -- again. This is the same technician who visited before and had already identified the part that needed replacement. The fact that he came unprepared, unannounced, and entered my home without consent is completely unacceptable. As a father, this was deeply uncomfortable. I had to ask him to leave my home. Since then, I've spent over three hours on the phone trying to report this situation through the proper channels. I am beyond frustrated and waiting to see if this will be handled appropriately. "To be determined," but I felt this experience deserved to be documented now. This was not the product originally having issues! I feel it was ripped off possibly at this point. No proof but seems odd. Likes to ride and not work on things imo.

Zero stars. Do not recommend!…read more Company has poor standards for theft/ pick up! Purchased furniture in which soon went "missing." Only to find out about the companies poor policy in place for pick up.. which essentially is theft. I was informed my items would be returned to the warehouse. It was stolen by someone within the company. No one in management is competent enough to find an appropriate resolution. Disgusting and embarrassing. I would not recommend anyone to deal with these types of poor services. Shop around before causing yourself and extreme headache and loss of your hard earned money. Scammed!

Very professional interior designer helped me with my choices to update my living areas…read more Highly recommend Diane Ten Broeck! She is thoughtful, attentive and cheerful, it is a pleasure to work with her.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

Habitat is the best place in the world if you make your donations here, you support the people who…read morereceive support from them.

I used to love this place and relied on it as a single mom. I haven't been here in a while. Visited…read moreboth the Middletown and Prices Corner stores...disappointed and disgusted. The prices are absolutely ridiculous, I was in utter disbelief. They get this all free!! The prices on the items given the age and quality, mind blowing prices. The greed is out of hand!! This makes me so sad!!

I called to check on mattresses. I was so fortunate to be connected to Amanda. She was so helpful…read morein helping me narrow down my wishes. She was honest in her assessment of the choices. I wasn't prepared for the most expensive so she quickly helped me choose the second place contender. No hard sell! I appreciate their free delivery. Setup and haul away. I didn't want to make the long drive so I went to a local store to try out the mattress but called to place the order with Amanda because of her superb customer service.

I went to Raymour Outlet because the prices and variety are great! Huge selections and everything…read moreis very nice. Great coverage packages and delivery is within a reasonable price. We worked with a knowledge saleswoman and are happy with our purchase. The picture is the Roxy couch with chase ottoman.