If anyone is contemplating having their pet transported, don't use these guys. Communication is really bad, very hard to reach by phone, we ended up cancelling due to poor communication. Now they are refusing to refund our deposit. They are saying because we didn't give them 24 hour notice our refund is questionable. They couldn't be reached by phone nor email. They claim they were sleeping after being on the road for many hours, but does that mean all of them? Come on guys, that's a lame excuse for not having anyone answering the phones. I don't now how these guys stay in business. I wouldn't recommend this pet transportation company to anyone who cares about their pets. read more