I have been coming to Fuel City since it opened up in Mesquite yrs ago. I use the car wash all the time. When Juan was the manager and a couple of others if you had anything wrong, they were glad to correct it.
I went in last Friday and had my car washed .... It was the best in a long time lots of rainbow color soap came out, all the lights came on so that you know what you're getting.
Many times slightly, they do not pre-wash around the car and when you come out, there is still bug on your windshield on the hood of your car and the back of my SUV is dirty.
On 3/25 I came in with a witness in my car to have a car wash. I am a monthly member of the top line car wash.
As we went through, there was no soap and no lights came on.
Today it was like I had an express car wash for seven dollars. Ridiculous and wasn't happy so I drove back around and went to talk to the young man working in the bay. He got Anthony (a young L/M) Who identified himself as an assistant manager, who was very rude, wanted to argue with anything I said, he was very short with me, and what's not listening to me
This is unprofessional, and I will not be talked to like this young man did. When I ask if Jennifer was at work today, he told me I would have to talk to Dominique, but he was going to call her which he did and that they were gonna look at the cameras and that I could not have another car wash,.
He stated he was told that I causes problems cause problems. I find this very offensive and it is not true but when there is a problem with the car wash, I have always let someone know.... I am a senior citizen and I will not be talked down to buy this young man or any employee.
I have the monthly cost taken out by my credit card for the top unlimited car wash every month.
Anthony told me I could not have another car wash today ????? Why
Finally, they sent me through again...... this time the rainbow soap came on and all the lights on the side showing what I was getting was on .
I have always been polite and taken care of the guys who does the wheels or wipes the car off; I always tip them...
Anthony was rude, cocky, unprofessional. He contradicted anything I said or Bianca.
He even corrected me when I told him I did not get the rainbow soap that had colors, yellow pink blue purple - he stopped me and said there was no yellow in there; really this young man has no Customer Service training .
**He told me that Jennifer did not work....i have talked to Jennifer previously....there is was only Dominique.
I tried calling the Mesquite location, telephone number. It just rang off the wall no answer and then I called to the Fuel City downtown. Met a nice young woman who took my phone number down to pass it on to get her manager to have someone contact me.
I was pissed and will not be done like I was today so I went around and had Bianca go in the store to see if Jennifer or Dominique was there and could come talk to me.,,(I didn't get out myself because I have had hip problems and have used a cane at times). She talked to a clerk by the name of Riley, who said Jennifer was in a meeting and that the manager of the car wash was not there. Would be back Wednesday.
I wrote a note and ask Jennifer or Dominique or anyone of the management team to give me a call.
No return call or voicemail.
There are several employees that are good & friendly. They know me. Any management team can talk to the older black man that knows me very well and if he waits on me or is around my car is always cordial and nice and the older Latin man who usually does the wheels is always nice
I would appreciate if someone from management, and I don't care if it's Corporate Fuel City office to return my call to discuss this matter.
This young man, Anthony has no regard for an older citizen, nor does he have the skills to be in management....he cannot listen & have a Customer Service conversation without interrupting and putting the customer down; as he did me today.
I am very disappointed. read more