The photo they have posted as mine is NOT what was delivered! Mine gift was a very sorry affair of NOTHING like the photo they have on their website. Will NEVER use them again. Very disappointing read more

Fruitful Occasions - Not at ALL like the photos on their site - Gift Shops Near Me - Birmingham, XWM

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Since I live in LA, like to use edible arrangements! I found these guys, which is the closest, the pictures on the web site looked nice and professional, (I should have read the hidden yelp reviews first) I Sent my mum a fruit basket to London on the 23rd for £80, she sent me a photo of it! Bloody disappointing, what a poor display, nothing like your pictures, looks like not even £10 of fruit! read more

Fruitful Occasions - Gift Shops Near Me - Birmingham, XWM

This is the worst experience I have ever had! 1. July 4, 2017 - I ordered 2 Baskets - one for my Aunt's Funeral and the other for my cousin who was in hospital following major surgery. I told them to expect the Baskets. Fruitful Occasions did not send my Order and did not even bother to contact me. The Funeral passed and my cousin was released from hospital and still no contact from Fruitful Occasions. 2. July 14, 2017 - I had to follow up with them after my Bereaved Uncle told me that he never received the basket and Sam from Fruitful Occasions assured me that it would be delivered no later than the following Wednesday. 3. July 24, 2017 - The Basket was not delivered the second time. I had to follow up with them again and they said it was not their fault. The Courier was to blame. I told them that they were responsible for the Courier they used and given the fact that this was the second time the Order was not delivered that they might think of getting another Courier. Besides, they still could have been responsible and contacted me to let me know. I asked them to please give me a refund right away. 4. July 28, 2017 - I have been contacting Sam at Fruitful Occasions again and again and I still have not received a refund. I will never use this Company EVER again! read more

HORRIBLE service! They are unfriendly, with poor customer service. Seeing all the other reviews, clearly I am not the only one that feels this way. We placed an order for a Shining Star fruit basket that was to be sent to our family in England who just lost a loved one. We live in Canada so had to do this online. We placed our order on Saturday and the website mentioned next day delivery, which was a total lie. 1. Upon placing the order and following up on Sunday, we were told that their home was located out of the area and there would be a delivery delay until Tuesday! That is so unacceptable and was never mentioned up front on their website when choosing the delivery address. 2. Fruitful Occasions told us nothing could be done and that was the next delivery time and that they would upgrade our order to a large size. When it was delivered, it was NOT large, NOT what we ordered (completely different style of arrangement), there were chocolate covered strawberries - which we did NOT ask for, and the arrangement was broke with fruit lying in the clear wrapper. 3. We followed up via email, phone, left voicemails and the online chat. We wanted to share our feedback. No replies! Finally we got a nasty email from the shop saying "We have seriously had enough... Please keep the order intact as it is and we will send a driver to collect it and a full refund will be issued". WHO IN THEIR RIGHT MIND WOULD GO AND COLLECT BACK A FRUIT ARRANGEMENT?! They asked for us to share a picture, which we did and then never replied. What kind of business is this? The fruit arrangement should have been delivered next day, not a different arrangement from what we ordered and not broken! Not to mention their horrible customer service skills. Do yourself a favour and don't order from this place! read more

Fruitful Occasions - Gift Shops Near Me - Birmingham, XWM

Wish I had read the reviews. They charged my credit card & delivered NOTHING. Despite numerous attempts to obtain a refund, they did not respond. I contacted PayPal & they refunded me. read more

I'm based in Australia. Ordered 10 days in advance and made it clear that delivery needed to happen on my mother's birthday and they had permission to leave it if she wasn't in. She didn't receive anything on her birthday. It came the next day, they left it on the doorstep as she wasn't in. When I sent a polite email to them asking what had happened, explaining my situation that I'm based in Australia, my mums on her own, I really needed her to receive her stuff on her actual birthday, could I get a partial refund - I got a really rude one liner back, with no salutation or anything, no apology, just saying 'delivery was attempted and the driver had to return it because there was no answer'. I responded reminding them I had given authority for it to be left and questioned why they were okay to leave it on the doorstep the day after. No reply. Avoid these guys, they don't know what customer service means. read more

With the new owners, we must say, the customer service is excellent! It was a lot easier to communicate with this store as well. The delivery was on time and friendly. The fruit was very fresh, juicy & crisp We will be ordering again for another occasion. read more

I have ordered twice from this company, once a fruit bouquet and recently the chocolate covered strawberries, with excellent results. A nice change from flowers. read more

Don't order from these people. I thought it would be a nice surprise to send my daughter a basket for her birthday. Her birthday was Monday. It's now Wednesday evening .. still no fruit! I'm in the US and can't call because of the time difference, but I've contacted them twice, both by email and on the site, but they don't respond. But hey, they were quick enough to take my money!! It's now been reported to my bank as a fraudulent transaction. read more

I live in Chicago and wanted to send something unique to my boyfriend for Valentine's Day. Your service is impeccable! Not only did you deliver as stated, but the chocolate covered strawberry "bouquet" was stunning and beautifully packaged. My boyfriend and his son loved their treats! Thank you so much for making this shopping experience to pleasant, especially from almost 4,000 miles away! I will definitely order from you again. read more

I ordered the chocolate covered strewberries for a friend to be delivered this week. I didn't receive any confirmation from them even though the money got debited out of my account straight away! Waited for a few days then decided to call the company to confirm my order only to be told that they don't deliver on Monday (even though you can enter this day on their booking form). Luckily I callled to confirm otherwise I would have told the recipient to stay at home for no reason. I never heard from company whether the recipient received my gift or not. Expensive for what it's worth so definitely not be ordering from them again. read more

I definitly wouldn't use this company! I have tried to call them three times now, and left two answerphone messages, this will be the forth time I've tried to make contact. I am very unhappy with the Products they supplied. I ordered a variety of chocolate covered strawberries in a display which arrived and i was able to veiw on the day of delivery. The fruit was overripe and bleeding juice. At least four of the strawberries had broken off and were lying bruised and battered at the bottom of the parcel. The fruit looked sweaty and unappetising. I have two photographs of the arrangement immediately after it was unwrapped if you would like to PM me but trust me itwas NOT worth the £42 it cost!!!!!. Not only did this item cost me £42 which at the time I thought was it expensive I was also charged £10 postage which seems to have added to disarray of this arrangement where it arrived. I am extremely embarrassed that what was supposed to be a surprise gift should arrive in such appalling condition. I would not normally give a bad but i have tried to contact this company now on 5 occasions and they just do not respond. read more

DO NOT USE this company. I ordered a gift for £64 on the 28th July 2017 the money came straight out my account - it was not delivered!! (I paid £12 for next day) and it's never been delivered! I've called and emailed numerous times and had absolutely no response! Absolutely furious!!!!! No refund in sight!!! Do not use them!!!!!!! read more

Second time I have been let down horrendously by this company. Paid for a before 10.30 am Delivery today still not arrived at 12.50pm. no communication received although I have tried contacting the on several occasions via email and by phone. Would not recommend at all. as they are now costing me money. read more

I placed a order with fruitful occasions for a specific date, I received a order confirmation confirming my order and never received it. I have emailed, called, and visited the site chat several times and did not hear back from anyone. It's very unprofessional and they basically stole my money because I never received a refund or my order. read more

The people who received the fruit basket were pleased with it, hence 2 stars rather than 1. My experience as the customer was poor: my messages and phone calls were all ignored. My subsequent complaint was ignored. I paid the premium price for Saturday delivery yet the gift was delivered the previous Thursday. As it was a house-warming gift and the recipient had not moved in at that point, this was extremely disappointing. The total cost was £50 which was a lot for me to find and the failure to deliver on the correct day ruined the whole thing for me. read more

I placed an order to be sent to my sister for Mother's Day, first it arrived a day late then what was scheduled and second, when it arrived I received pictures from my sister showing the fruit were moulding/rotting and was not edible anymore. She through it in the garbage. I tried several times by phone and website chat to get a hold of someone to discuss the situation but I got voicemail and the website customer support chat would log off immediately as soon as I mentioned an issue with my order, they would talk to me when I had a question regarding a new purchase order though. I was extremely disappointed and was a horrible surprise for my sister. I live in Canada and wanted to surprise my sister in England as it was her first Mother's Day but I learned a valuable lesson not to trust this website. I lost 80 dollars CAD (48 pounds) BUYER BEWARE. Horrible product and horrible customer service. read more

I ordered a fruit bouquet to be delivered for my nephew's 2nd birthday. The order did not show up on the selected date, so I called and was told that they do not deliver on a Monday even though that was an available option on the website. They assured me the order would arrive the next day. Several days later there was still no sign, so I emailed and called again to follow up. They told me the order had been delivered and signed for by a "neighbour". We investigated and eventually found out the order had been delivered. To the wrong house, 4 doors down. This was days after delivery and so the fruit had spoiled by the time we retrieved it. When I called to ask for a replacement (as the delivery was made in their error to the wrong person, house, address, house number/name etc) I was told the delivery had been completed and that they don't usually replace orders. When I insisted that I had still not received the product I had paid for, they finally agreed to send a replacement order today. It didn't arrive. Don't use this company. They have major issues with their processes, and their customer service leaves a lot to be desired too. read more