I want to personally thank Marina G. and Rita P. for excellent customer service above and beyond. I am a very difficult customer to deal with and I like things in order probably more than the next guy. Both Marina and Rita were very patient with my dumb questions even though they're extremely busy this time of year. Marina in particular has to do even more work because she is covering for a coworker while she is on vacation. Even though they don't need any more business, I highly recommend this travel agency if you're traveling anywhere in the world. I would give them more than five stars if I could. Job well done thank you read more

We just returned from a 3 week vacation in Thailand and Vietnam organized by a Frosch travel agent. From the outset we should have known Deborah Deming would disappoint us. She was going on a big trip to Antarctica, with spotty cell service. Instead of giving us over to another agent who would have the time needed to curate plans for our trip, she assured us she would be available for all but a few days. Well, not really. And her style is to investigate the trip options while you are holding on the phone. That automatically eliminates doing any detailed research. Deming's lack of attention to detail put us in a position to question and double check all the arrangements, get on the plane with unresolved issues, and generally cast a shadow over our trip. Some examples: *We traveled with another couple who, once we met in SE Asia, were doing exactly what we were. Yet their hotel reservations were messed up...TWICE! *She scheduled us on a 7:40am flight from Bangkok to Hanoi. We'd have to leave for the airport about 4:15 AM, only to arrive in Hanoi 6 hours before we could check in to our hotel. *The Saigon Day plan neglected to mention that it is a 2 hour drive to the tunnels and, of course, 2 hours back. So that is 5-6 hours, then there was a tour around the city , and then... an evening of vespa riding and bar hopping and dinner. We told Deborah from the outset, we are in our late 60's. A 12 hour tour day is just not a realistic plan. Oh, and talking about being in our late 60's....why wasn't the War Remembrance Museum on the plan? We were draft age for that war! *In Chiangmai we paid extra for a Garden view. Yes, there was a very beautiful Garden, see below for the view from our room Deborah depends on ICS Travel Group to do all the local planning. Apparently she handed our trip over to them and never followed up - until we started asking questions. We did have some amazing tours and some wonderful guides. We also had one guide who had little idea of the schedule, a tour that never happened - for which we were unsatisfactorily compensated, and transfer guides that did not know what hotels we were going to. If you are thinking of using Frosch or ICS...reconsider! read more

Frosch Travel - "GARDEN" view from hotel room - Travel Services Near Me - Sausalito, California

I am so impressed by the attentive service I get each time I have to make travel arrangements from Gianna Powell. She's always on top of things, finds the lowest fares, does thorough research on accommodations, and is pleasant and professional. Whenever I leave a message, I hear back from her quickly, usually within minutes, and takes care of every detail without error. I don't like to travel but she makes the planning part something I don't dread. read more

Worked with Dixie Fitzpatrick, had a horrible experience all around. She was very rude and unprofessional. Each time she sent an email or a hard copy of paperwork my name or my boyfriend's name was misspelled. We were supposed to be attending a destination wedding but the wedding was called off, we asked questions about a partial refund, those questions were never answered. Dixie also proceeded to CC other people on our email with my travel documents, people I do not want having my personal information she just handed it to them. I will never ever use this company again, they should really look into their employees a little more. read more

Josiane Sadoun has been my family's travel agent for nearly 30 years. Her expertise and professionalism is unsurpassed. She always finds exactly what we are looking for and has extensive knowledge and recommendations. She is also incredibly helpful and attentive. My most recent flight was cancelled and she managed to rebook me on another airline when it appeared that there was no other option but to wait. And did I mention it was her day off! She finds deals and availability that you can't find through other travel websites or on your own. If you need someone to coordinate your business travel, vacations, or just help you plan an exciting adventure Josiane is definitely the one to call. read more

We had a wonderful experience with Aris Mentis at Frosch Travel. He planned a Mediterranean cruise for my mother who turns 88 next month and me. He planned every detail and took such care to accommodate my mother and myself that I was amazed at the service we received. It was over and above our expectations. I would always recommend working with Aris for future travel. You won't be disappointed! read more

I was disappointed. After having the same wonderful travel agent for 30 years, I researched to find a new one. Frosch travel assigned me one and I explained that we travel many times a year and usually do one long, complicated trip, a separate trip with our adult children and several two week trips a year and needed an agent. He booked a several day hotel package months in advance for us as it books up during the holiday season. I expected him to follow up with booking the flights, rental car and the other half of the trip as I said we would like to add another 4-5 days on to the visit. I never heard back from him and did it myself. I am still looking for an educated travel agent that will help with complicated trips and offer suggestions on where to go and where to stay. read more

Terrible! Don't waste your time with Silvia. She is entirely too busy. You are much better off going online and doing it yourself. By the time you hear back from her, you will lose an opportunity to get some good deals. Never again. read more

We have used Debbie Puchinelli for quite a few trips now and have been very pleased with her service and desire to get it right for us. We booked our first cruise to Alaska through her and we were very pleased. She secured us a wonderful cabin, helped guide us through figuring out drink packages and the specialty restaurants on board. Her help in the planning of our shore excursions was spot on! She connected us with a company we used to book all our Alaska shore excursions. The seaplane ride and a helicopter ride to hike on a glacier were both spectacular! She also styled us in Vancouver pre-cruise. This lady knows her hotels! We just returned from a lovely anniversary weekend in Carmel Valley where Debbie made our arrangements. Once again, she styled us right! She booked us at the Bernardus Lodge, arranged all of our spa treatments and meals. I loved that she had us eat swank one night and then had us go deep back into the woods to try out a super funky little place, Cachagua General Store the next. While they could not have been more polar opposites, both were a fun experience and fabulous food. Debbie, follows up with us post trip to find out what we liked or what we found to be "not quite our thing." She really wants us to have a great experience and always works her magic to find us special little experiences along the way. Sometimes they are chic and luxurious other times they are quirky and funky. We appreciate her ability to straddle both worlds as she looks to provide us the best experience for us. Debbie is also super patient with us as we sometimes go back and forth when deciding destinations. So glad we've found Debbie to help us plan our adventures. Can't wait to see where she sends us to explore next! read more

Unprofessional. The company charged me twice totaling over three thousand and the return of the money has been difficult with them putting the blame on my bank. Not sure how incompetent of an accountant this place has, but it seems like imbeciles work here. The agents also email very unprofessionally as if we're supposed to be pals. Completely unprofessional! Will be reporting to the BBB. read more

AMAZING. I used Jeane Sibley and the whole experience was incredible. Been all over the world, logged well over a million air miles, used a ton of travel agents (most of whom are AWFUL). This whole experience was a cut above. Thanks guys!!!! read more

Courtney Rolovich has been amazing to work with . She is as hands-on as I could ask for: responsive, professional, attentive to all our requests (and details therein) and I'm excited for my trip which has not been a headache to plan... all thanks to Courtney. She partners perfectly with her counterparts in the locations we're traveling and I know we're in good hands after receiving the expertise/advice while being in the dark for traveling across the world. read more

Josiane Sadoun, at Frosch Larkspur, CA, has been our only travel agent for the past six years. She is competent, professional,and takes a personal interest in the success of our travel. During this period, in addition to domestic family travel, we have made two trips a year to India, plus a few trips to Europe. These international trips often had complicated connections and regulations, which Ms Sadoun always took care of smoothly. She always seems to have a creative idea or solution when the inevitable complications arise. We find that the fee charged is well worth it!!! Since she has also traveled extensively herself, she is often able to make recommendations and bookings for hotels in many parts of the world. We will always turn to Josiane for our travel arrangements read more

Alice Lee is another great agent. She reads between the lines, offering up advice and suggestions without prompting. She has saved our company money, time and headaches due to her wealth of knowledge. She's also super quick, kind and always professional. I call her my rockstar travel agent! read more

Natalie Lewis at Frosch is simply fabulous- efficient, pleasant, helpful, thoughtful, nice, everything you would want in a travel agent. Her expertise with cruises and European travel is over the top wonderful! I highly recommend Natalie and if the rest of Frosch travel agents are as great as she is, then Frosch is one awesom travel agency! Our Crystal Cruise throughout the Mediterrranean was the vacation of a lifetime- if in doubt, just do it, and have Natalie Lewis help you. Rose Marie F. read more

Forget Orbitz, my travel agent is Celeste at Frosch Travel in San Rafael. She is an absolute gem! She's helped me plan several trips and now she does *exclusively cruise travel.* So if you want to be sipping a margarita on a sun-drenched deck chair or traveling through the Galapagos with a scuba tank and a smile, Celeste is your gal. She helped my husband and me plan a scuba cruise to the Cayman Islands last November and a girlfriend and me a trip to Merida the year before that. Both times she gave us awesome deals and really seemed to care about finding the right travel "fit" for us instead of up-selling just for the sake of a higher commission. She even sent my husband an me a nice bottle of wine even though we already got an amazing rate on our cabin. Now my husband's parents call her even though they're in Sacramento, and several of my friends have booked trips with her. She's totally worth the phone call to Marin. read more

Sylvia was an amazing travel agent! She completely planned our trip to Italy in May. Booked us in a wonderful apartment in Rome right by the plaza navone and gave us great suggestions for restaurants and food walks and private tours of the Coliseum. She even called one restaurant to make sure we could get their signature Cacio e Pepe pasta dish! In Venice, she booked us in the Ca Della Corte apartment which was in a great location in the Dorsoduro area and arranged two private walking and boat tours for us. Enjoyed all of her suggestions and felt we really had a very non-touristy, insider experience in Italy. Would definitely use her again for any Italian vacation. Plus, she's so fun to talk to!! read more

Just returned from an amazing overseas experience thanks to Josiane! She helped facilitate the travel plans for me and three friends and things couldn't have gone smoother. Her excellent communication with all four of us made group planning (which can sometimes be tricky) easy and fun. And we had a blast! She provided options and excellent suggestions and we were so grateful throughout our travels as everything was just perfect. She is thorough and professional from beginning to end. Thank you Josiane! read more

I was referred to Frosch Travel from a friend who is very happy with their service. However, one review on yelp had me a little nervous, but I needed to find out for myself. Well, thank goodness I did!!!! They are both professional and courteous at this agency. I dealt with Courtney Rolovich for our Alaska cruise, and she couldn't have been more helpful and informative, from insurance possibilities to room availability. From now on, I will always use Frosch Travel for my travel needs. Why go anywhere else when you are dealing with the best? Bon Voyage! read more

We have had Josiane Sadoun plan our travel for over ten years. Whether it be couples adventure travel, or family trips, all ideas have been superb. She has found spots internationally we have returned to many times. I recommend anyone contact her about any type of travel. read more