This salon traumatized me for life. I have a real fear of trying out new salons because you know…read morethat there's the possibility that they may have no idea what they're doing and in turn, totally screw up your hair. This was precisely what happened. I used to bleach my hair a lot and then had decided to be a brunette for about a year to give my hair a break. When I finally decided that I wanted to be blonde again, I chose this salon purely for the fact that I live on the street. I had been here once before for a hair-cut and I happen to walk by the salon every day, so I figured I would give it a shot when it came to highlights. I told the stylist that I wanted 12% to be used and she said that there was no way that she would ever use that high of a percentage on my hair. Even though I insisted that this is what I have used for years, she still would not do it. Instead, she said that she would use 9%. I figured that she's the expert here and agreed to whatever she wanted to do. She left the foils on my hair for a long time and would periodically come and check on them. She obviously knew that it wasn't turning out so well so she placed me under the dryer. Big mistake. When I would get 12%, I never went under a dryer. That's pretty much the kiss of death. The funniest part about the whole experience (not funny at the time) is that she ended up bringing me a poster with all those different hair color samples and asked me to "point out" which color I was looking for. This is what you do BEFORE you even have any chemicals on your hair, right? And she did do this when I first walked in and took my spot in the chair. So I pointed to exactly the same color that I had picked out initially. Not sure if she thought I had changed my mind. Obviously the issue was that she knew it wasn't turning out right and wanted to see just how off my expectations would be. A while later, she took me out from under the dryer and washed my hair. Clumps and clumps of hair had fallen out. I could feel it and could see the hair on her hands. So I said something to her about never having experienced so much hair loss in my life. Her response: "Well, I'm glad I didn't use the 12%." No, no, no. That was not the issue here. The issue was that she used a lower percentage, compensated by putting me under a dryer...and for a very long time. This all happened the Thursday before Easter 2012. To this date, my hair is still really crappy and is in the process of growing back. I have never had a worse hair experience in my life. The reason I'm giving it 2 stars, instead of 1, is because I did go back about a month or two later and told the girl that my hair was destroyed. She knew it and felt bad so she packed up a bag of ton of free full-size hair products--conditioner, shampoo, and smoothing products. That at least made me feel a little bit better.