Warranties aren't worth the paper they are written on. Dealership will figure out a way to not honor warranty.

Had a scheduled appointment for 930am for an oil change and inspection. Verified the call back number before I left. 6 hours and 30 mins later, plus three calls I placed asking for an update, where I was promised a call back and NEVER received a call that my vehicle was ready. I just showed up only for the guy to tell me he called and left a message. NEVER received it. Received a bunch a talk back from the computer guy though. So for 6 and a half hours u will get an oil change and inspection along with some attitude. I'd rather give my business elsewhere. read more

Max was super helpful and respectful- all the employees were kind and I never felt pushed

Went in to get trade in for my truck and was looking at a Hyundai for sale . Was lowballed so bad on trade I had to leave . Was really a joke what they offered, recieved 6,000 more in Kingsport a week later . Manager claimed they couldn't sell a Toyota tacoma ( my trade ) for what I wanted in trade . Friendship family of dealership has really gotten greedy beyond belief. I cant recommend any of them after buying 3 new vehicles from them over the years. read more

Friendship let us walk in to get the car serviced on a Saturday. While we were waiting we were able to test drive the Ionic 6. Gavin, who assisted us was the nicest sales assistant I have interacted with. He was knowledgeable about the car, friendly and didn't try to push the sale. We also talked to the GM who was extremely nice as well! Best dealership in the area! read more

Called today to get information on a car. They sent me the information packet via text. I told them I was on my way. I live an hour and 15 mins away. They said they would be waiting to ask for Tim when I got there, they would have the car ready. I get there and find Tim. He says he has bad news, that some people looked at the car 30 minutes ago, test drove it and bought it. Their word isn't worth a crap. I call the GM of Friendship Dodge Jeep Chrysler and they don't have the decency to call anyone back since they wasted my time and they were greedy. They just want your money. Don't waste your time on this place, it's a joke! They will sell a car out from under you! I wouldn't recommend this place to my worst enemy! read more

worst customer service especially in the finance department I had to come back to the dealership a month after I bought my car to resign the paperwork and Charles said either you sign or you don't not I'm sorry or thank you for coming back here... think twice about giving them your business I know I'll never come back read more

I wasn't sure I'd ever write these 6 words, but here goes...what a GREAT car buying experience! I found the vehicle on cars.com and was so interested in it that I took a chance on a remote purchase. We negotiated the deal over phone/email, very easy process and extremely good deal. I booked a one-way plane ticket, and they gave me the assurance that if something in the deal wasn't right or for some reason I didn't like the car that they'd refund the deposit. When I arrived, Jessica was an absolute delight to work with (even picked me up at the airport). Her management and back office people were also really friendly and professional. I was in and out of there in a couple of hours (or less) and on the road with a fantastic new vehicle. Highly recommend! read more

We just bought a used 2017 Ford F250 from Friendship. Richie Channell was the best. He went out of his way to ensure that we were taken care of. He treated us like family. Michael Hughes in finance did a wonderful jop finding us the best rates. If you go there to buy a car or truck be sure to ask for Richie. read more

I wanted to share the positive experience I had with Friendship Chrysler. I live in Washington state & had been looking for a specific car (2010 Dodge Challenger SRT8 in the color Furious Fuchsia since they had a low production of only 400 units) When I saw the one they had on their lot I called immediately since it was exactly what I wanted (Fully loaded, manual transmission, electronics package & sunroof) I was put in touch with Brad the salesman. The entire deal was done over the phone & Brad was very helpful & made negotiating the deal a breeze. I was then put in touch with Austin to finalize everything & he was very detailed & sent me updates until the deal was completed & car was shipped. He even sent me a walk around detailed video of the car. Since I was buying sight unseen this alleviated some concerns & I hadn't even asked him to do this. They overnighted paperwork to me & made the deal go as quick/easy as possible for me since I live out of state. After a few weeks went by my Challenger then arrived in Washington state & I was nervous to see it for the first time since I had purchased sight unseen & was ready for the worst.... Well to my surprise it was everything I had hoped for and more. It ended up having a full aftermarket exhaust system which wasn't mentioned but I was very happy about since that was the first/only modification I had planned to do. The body was pristine as described along with the interior. It runs flawlessly & I could not be happier with how the entire deal went. They even filled up the tank for me before it was shipped out. I recommend dealing with Brad or Austin for your next vehicle purchase at Friendship Chrysler. Since I live out of state I most likely won't have an opportunity to use them again but wanted to share the positive experience I had at this dealership & with Brad and Austin. Thank you guys again. I have been enjoying this Challenger! read more

Friendship Hyundai - 2010 Dodge Challenger SRT8 in Furious Fuchsia purchased from Friendship Chrysler. - Car Dealers Near Me - Bristol, Tennessee

They have horrible customer service. We are now having to deal with the manager because they messed up and treated us so badly. He is making it right but I will never buy another vehicle there. Just watch your p's and q's. And whatever you do, don't deal with Jessica! read more

I will never step foot back into any of the friendship dealership ever again. My wife and I were looking for a car due to our being totaled out by the insurance. We had saw a van on the website that we were interested in so we went to the dodge dealership to look at the van. When we arrived, we were told that the van was at the Ford dealership in the body shop. No big issues there. We were talking with a salesman named Andrew who asked us our price point. We had thrown out a number and were pretty much told that there was nothing there at that company for us. We stated that we wanted to walk around the lot and look to see if anything caught our eye. The salesman followed my wife around everywhere she went and was staring her down. We then left at that point and when to the Ford dealership right down the road. We were told there that we were not allowed to do a cash payment for a car to buy it straight out and that they weren't going to work with us on the prices because they were set and nothing we could do. I have never had an experience like this at any dealership nor do I ever want to experience this again. It is a shame that salesmen treat their customers this way. Never again. I will take my business elsewhere. read more

Horrible customer service. Was lied to about by Alicia about how damage to vehicle would be fixed and ended up having to leave the vehicle there for 12 days. The taillights lights no longer sit flush due to the horrible repair job. The GM Kris says it must have just been a verbiage misunderstanding. Had to call and request the locking wheel locks, 2nd key, and 1st place finish I had paid for. No one returns calls and everyone's voicemail is full. Had to have the rear differential repaid and axle replaced 3 months after purchase. read more

Very nice establishment. Great selection! I'm not a jeep or dodge fan but they display a lot of models so everyone can leave happy. Beautiful show room and garage area. A lot of time went into the building designs. The service department is very nice and they do their best to make you happy w your service! read more

Friendship Hyundai - Car Dealers Near Me - Bristol, Tennessee

Visited the Jeep dealership May 6, 2022 to look at a Grand Wagoneer and explore the features and functions. Several didn't have power due to dead batteries and we were told it takes 6 hours to charge. The salesperson did locate one Grand Wagoneer with power so we could look at it. However, this model had a second row bench seat instead of captains seats, so we couldn't fully evaluate. Although we were not interested in this particular unit we did want to test drive to experience the handling, etc. we were told this model wasn't ready for a test drive as it hadn't been looked at by the service department. This was my second bad experience with Friendship Jeep/Ram. In the summer of 2021 I was interested in acquiring a new Ram 3500. The customer service was horrible and I was unable to get the sales department to communicate with me. In the end, Friendship Ram lost the sale. I purchased a 2021 limited longhorn 3500 mega cab from another dealership. Friendship Jeep just lost another sale of Grand Wagoneer that was over $100k. In total, Friendship's poor customer service has lost them over $200k in sales in less than a year from a single household. By the way, we are a true mopar family with 2 heavy duty rams (the 2021 is my 6th) and 3 jeeps. Let this sink in and find a customer oriented Ram/Jeep dealer. read more

They gave us a good price for 4 rear tires for our 3500 Dually. Install and balance was only $18 for each tire. All seems like a good deal, but the service was so poor that it's not worth the so called "deal". They acted like they were doing us a favor. Friendship dealer is not very friendly. read more

Bought a new 2020 vehicle from them and wasn't really that impressed with the sales staff or the finance department. Agreed upon a price of the vehicle with my salesman over the phone and through internet discussion before I went to the dealership to finalize the paperwork. The salesperson and sales manager tried to "sneak in" an included fee for accessories that was around $1,500 for such things as wheel locks and nitrogen in the tires that I didn't agree upon prior to finalizing the price. When I inquired as to what the accessory fee was it was hesitantly explained to me and I quickly had it removed from the contract. They also seemed to suffer from amnesia as to the price that we had agreed upon as they also attempted to charge me another $1,000 over the price of the vehicle that we had agreed upon as well as charge me Tennessee sales tax when I am a Virginia resident. After we straightened all of that out the finance manager then proceeded to try and play games with my interest rate which I found rather odd and amusing as I have a credit score of near 800. If you choose to deal with this dealership I would strongly suggest that you bring a calculator and triple check the numbers that the sales staff present you with as well as get pre-approved from the credit lender of your own choice before setting foot in this dealership and beginning any type of negotiation process. I was also denied their free delivery service, even though I reside well inside their 100 mile radius criteria, after I purchased the vehicle which was odd considering it was something that I had discussed with my salesman prior to purchasing the vehicle and was assured that it wouldn't be an issue. The free delivery was a big selling point for me and I was shocked that they would not honor it, considering it's something that they advertise all over their website. My experience with this dealership left a lot to be desired as the dealership staff seemed to lack Integrity. read more

DO NOT bring your vehicle to this dealership to be worked on!!!! I brought my 2007 Dodge Caliber SXT to the Service Department at the Bristol with what we thought was a transmission issue. The service manager said a module needed to be replaced and it would cost $850. My father paid for this because I didn't have the money to. I drove it home and it still didn't fix the issue. We took it back again and they couldn't find anything wrong with it. Two weeks later, they think they have figured it out and replace another part. This still didn't take care of it. They kept my car 3 weeks and couldn't find the root of the problem!! They told my father they would charge him $100/day to keep my car there. My parents went to pick it up and they wanted to charge us $600 more for parts he didn't authorize!! The car jerked terribly going up the hill to our home! So now, I have my car back, unfixed, undrivable, and in worse shape than when I first brought it in! We deserve full reimbursement for their errors and I will not be taking my car back there ever again. read more

I had the misfortune of purchasing a used car from Friendship. It had less than 90,000 miles. Immediately after purchasing I discovered my cd player and speakers broken. The interior of the back door and handle fell off. A few weeks later the gas pedal went out. The car lost power. It wasn't covered by warranty. The car began hesitating and jerking. The solenoid and valves to the air injection system went bad. It was a very expensive problem. The dealership offered to pay half. The day after the repair the check engine light came back on. The problem never stopped. The dealership told me the smog pump was bad. I replaced the smog pump. The light came back on in less than twenty four hours. The dealership proceeded to assist me with the next repair. They gave the car back. On the way home it shuddered hard. I was told the computer was adjusting. A couple more went past. I insisted the problem wasn't present. The dealer drove the car told me it was suppose to run this way. He told me life wasn't fair. He would do no more. He also would not allow me to trade the car for the amount I paid for it. I took the car home sent it to a mechanic. The relay the dealership put in was disconnected. The car continues to hesitate. The problem seems to continue to be with the air injection system. The manager told me life sometimes isn't fair. I took things a step further. I contacted vice president and ceo. One gentle answered me with a four word reply. The other gentleman was short. He denied me which was his right, but he seemed irritated. It appeared he didn't want to deal with me. There was a lack of understanding. I have another two hundred dollars with a repairs coming up in an attempt to make the car right. I do not believe they intentionally sold me a bad vehicle. It is not a simple fix. Now it is completely my problem. read more

It has taken me a while to figure out how I wanted to proceed with the matter. We got this Durango used 5/23/2015 it was my dream car and I saved for over a year for it. Just a couple of months after I got it we started having problems and it went to the shop all of the time. We moved to Kingsport in April of 2016. I took it the shop here in town one time and they were rude to me so I took it to Bristol. I took it there twice on the second time I was verbally slapped in the face. Besides the face that no one in the office wanted to help and was pushing me out of the door as fast as they could. The service manager, Ray, said he didn't know why I was bring my car there and for me to not come back, to take my car to the dealership that I had taken it to before (In South Carolina) That he did not see why his people needed to work on it. Because of the wonderful treatment that I have received from Friendship Chrysler Jeep Dodge in Lovely Bristol TN, I have been on the phone all week with Consumer Affairs, The Attorney General, The Federal Trade Commission, NCDS, and my Lawyer. In short NEVER let someone make you feel inferior without your permission!!! Plus my car is still not fixed, they have no plans on fixing it the right way and they have to know that this is not how you treat people and I am going to make sure that they know about it. read more

UPDATE: 03/17/2017 WE ARE NO LONGER GOING TO BUY FROM FRIENDSHIP JEEP AND JESSICA BELLAMY. We reascend our previous review. It's prudent for current and previous customers to read this review as it is 100% honest, true and the last thing I wanted to do today. FriendshipCJD.com Friendship 2638 W State St. Bristol, TN 37620 - 423-764-0161 jbellamy@friendshipcdjbristol.motosnap.com 12/30/2016 Jessica Bellamy made a lot of money off of me, haggled, yelled at me once in front of other customers and staff. Kept me there all day so I couldn't go to another dealer and then hid the details of the Jeep I traded in. They gave me "wholesale pricing" on the new Jeep because I wanted a "great deal" but then numbers and costs started to change once Dominic and I started talking. No fault to Dom. I'm a successful online business owner and took screenshots of my trade-in listing on their website (stock photo of a 2008 Sahara Gray color) of my traded in 2008 Forest Green Sahara Jeep. It's all about business and better be extra careful. Professional salesman hungry to make a dollar at any expense while putting on a smile and pretty face. I don't appreciate Jessica Bellamy's passive aggressive tone (2nd incident 03/17/2017 via email) and condescending attitude toward. I certainly have a right to not choose their service department. Simple question asking her what type of recommended oil does the Jeep use but they want to hide that as well until after I made it a point customers certainly deserve to know what type of maintenance is necessary. I ask, isn't it bad enough that Friendship corporate teaches sales agents to be aggressive money hungry mongers? Where are the morally good people? Gotta meet those sales quotas I suppose. After emailing Jess today to not contact me anymore (2nd request) she took it upon herself to reply to my email anyways. It was a blank reply email. Again, passive aggressive. I suppose she thinks she's had the last word. We certainly will not be working together anymore and I would not recommend her as a sale agent to any of my friends or clients any longer. I may still use their service department but do I really feel comfortable with that either today? No I do not. My mind is made up. Disappointment and it's all about capitalism so if you decide to buy from her better be extremely careful. My recommendation, print out an automobile you've found online from their competitors and tell them the price you want. If they cannot give you a straight answer in 5 minutes, walk away to the next dealer. Don't let them keep you there in limbo with false hopes. Common sales tactic. After the purchase on 12/30/2016 I even gave Jessica a direct link to their competitors in Johnson City to show her that I did indeed find a lower price (4K less or more) so they could keep up with their competitors. In hindsight I shouldn't have done that. The Rubicon itself is top-of-the-line and an excellent vehicle. Great radio system, user-friendly navigation. I've taken it off road and really pushed the limits. Even scared my own mother at one point. :-) The Rubicon will sway in the wind and it will make you feel nervous. All the amenities, leather heated seats are wonderful. Just turn on the sway bar or lock the axles when going off road. 12 month SIRUS XM package is great! Protective coating from service department is a must and definitely worth purchasing!!! Literally there are no scratches on the paint surface of the vehicle. "THE BELOW RATING AND REVIEW IS NO LONGER ACCURATE" ORIGINAL REVIEW: "Simply the BEST BUYING EXPERIENCE WE'VE EVER HAD! Jessica was perfect in every way. She was knowledgeable about the vehicle, courteous, kind, patient and fair. Friendship Jeep in Bristol TN made our purchasing experience fun! How many times can someone say that? Dominic in financing was great to work with as well! If you're looking for a trade in or buying use or new vehicle, we strongly recommend these guys! What a great pleasure!! Sincerely, Steven and Elizabeth Taylor" read more

Over the past few years we have purchased more than 4 trucks & Jeeps from Friendship. They use to best great but with different management and sales individuals individuals customer service accountability began to suffer in 2015. I have been sent home with logs stripped off of my tires without service bothering to mention it. When thinking of our recent purchase we were met by a pushy salesman. That added to other things lead us to purchase our 18 Rubicon elsewhere. When trying to be refunded for our extended warranty and services for the exteriors coating we initially paid for that was never applied to our original Wrangler ... we were meet with a cricket response when explained after original purchase I had been scheduled on 4 (unpaid work days) on different occasions and took the vehicle for application each time with service scheduling the wrong thing or "the individual" was not in that particular day. It's fine it was never done but oooh no impossibilitie to refund services that were paid for originally... I wish this was still the dealer it was 5 years ago read more