I visit this store every time I visit Frankfurt, since Geox doesn't sell their products in the US…read moreanymore. The staff is always friendly and helpful.

A bunch of racist staff. They would rather check on a white customer who has 5 shoes to try and…read morehas not asked for help than a black lady who wants to get a pair of kids shoe. I called 3 staff all did the same. Went twice to the store as the first time I thought they were just overwhelmed. Same clearly racist behaviour. A shame for Geox standards. And a shame for Frankfurt.

My parents and I got to this Longchamp store 30-40 minutes before closing time! A lot of stores in…read moreEurope close pretty early (ie: 7pm!!!) or are closed on Sundays. My mom and I finally got the handbags that we wanted. Well, I wanted the "Le pliage" in a lavender color. But, the sales staff that helped us said that the lavender color isn't in season right now. So, I settled for the large Le pliage bag in beige for 74 Euros. I love my bag because I can put a lot things inside! I wished there were pockets in the bag though. My mom got the Le pliage hobo bag in graphite for 100 Euros. Overall, good experience at this Longchamp store since we got the handbags that we were looking for. The sales staff that helped us was very friendly and helpful. NOTE: You can pay for your purchase both with Euros and a credit card in one transaction. If you are a tourist, you can claim the tax free refund by filling out the paperwork and showing the sales staff your passport. Then, you would have to get your refund at the airport.

I was unsure about going here because of the terrible reviews and how old they were (7 yrs). I…read moredecided to stop by and was so happy I did. I wanted a Le Pliage bag for all the spending I planned on doing for Duty Free and souvenirs. I was prepared for a closed shop or rude service, but instead was greeted b by a lovely and warm gentleman who helped me for over 30 minutes just to pick the right color and try to help me get something on sale. In the end I went with a newer color, but saved over $50 compared to buying the bag in the States even at full price. Also, they didn't have this at the Duty Free by my gate so I'm happy I came here. Bring your passport for the Duty Free discount otherwise you can put in the number at the airport. I didn't have time to do this at the airport but still saved significant amount and was so happy with this gentleman's help.