The lady in the front office is very nice. The vet is very nice. Not that great with the needle…read moredrawing blood on either one of my dogs. They both cried. Overall, except for that it was a good experience and affordable.

Loved the doctors and the facility. They were very patient and kind to my cat, despite my cat being…read moresuper jumpy.

I was trying to set up an appointment for one of my ducks…read more I called the number on the website, it goes through but put me on an endless loop of "Phone Menu" no matter what number, no one picked up the phone. Go on the website to set up an appointment, there's no option for Bird. Only dog or cat, even though they offer care for "Pocket Pets, Exotic Pets, and Avian Pets". Lost my business because I couldn't get a hold of anyone to make an appointment. And when i went to do it myself, options for type of animal weren't inclusive. update your website and phone menu.

Interesting visit, to say the least! My cat needed a dental cleaning, and the estimate of…read more$1,500-$2,000, depending on extractions, was understandable--that's their price. But because he was about two pounds overweight, the vet recommended waiting around six months for him to lose the weight before doing the dental procedure. Then came recommendations for a physical therapist and a nutritionist, all within the same clinic. At that point, I was half expecting them to recommend a psychologist for his body-shaming! Overall, the whole experience felt a bit over the top for my liking.

We have been bringing our dogs, Mitzi and Lola, here for at least 5 years now and couldn't be…read morehappier. Previously we went to another vet in Altamonte and felt like they were indifferent to out animals, Shaffer on the other hand has been nothing but welcoming and seem to have a general concern everytime we come in. How do I begin? The staff is very kind and cordial. Always a smile on the face and a good waiting area. They even have a place for the kiddos to hangout while you are waiting. I've never been in the waiting room more than 15 minutes before we make it to the examination room. Once in the examination room the doctors are super cool. Dr. Gerrish is really THE dog whisperer. She is so cool and makes every effort to make sure the experience is good. She also makes sure you get the right treatment applicable to your situation; not just what's the most profitable. Many times we have walked out with a bill that was much lower than expected. (despite the fact that would spend a fortune on our pups) Overall, if you want a place that has great staff, great doctors and is fair; you can't go wrong here. Your pets will approve!

Lola's first time and what a great experience, from Dr. Patel, Debbie & Ansley we felt warmth and…read morewelcomed. Very relaxing atmosphere. Office and rooms so clean and inviting. Staff is very knowledgable and informative. I feel we are in good hands.

I just recently started fostering dogs for the Orlando Pet Alliance and I have to say I had a…read morewonderful experience! Susan was incredibly helpful with answering any emails I sent and was very responsive. This was my first time fostering and it was on a Saturday morning that I saw some puppies needed a foster, so I did not have any pet supplies at home on hand the same day. They provided me with everything I needed and even toys and food for the puppies. I purchased some more toys and pee pads to donate back to the shelter one I returned the pups. After two weeks they were much bigger and ready to be adopted! I returned them back to Susan at the shelter and I was so happy I did it and plan to foster again. They are a fantastic organization and I highly recommend going to the Orlando Pet Alliance if you are looking to adopt a dog or cat. They are a great organization if you are looking to become a foster as well. Adopt, don't shop!

Well let me start with this. I called to make an appt. Anna the virtual assistant ran me around…read morethru prompts, but it's AI what can you expect. I needed to get Willow spayed but needed to know the procedure and cost and from the website described it's an exam first before any work is done. No pricing or questions answered online only the bounce back and forth. I made a blind appointment (online only) and went to the Sanford location. They told me the exam was 35.00 BUT WAIT AN ADDITIONAL 150.FOR BLOOD WORK IS NEEDED. This only took 10 minutes in and out, great when I went to checkout, the girl asked for 235.00! I clearly heard 185.00. Then she said your dog is over 5 years old (I TOLD HER THAT SHE WAS BEFORE WE AGREED ON THE VISIT never mentioningthe +50.00) and the blood work would be an additional 50.00. You can see clearly see the road we are going down. I said "no I'm paying 185.00 like you originally told me!". She apologized and asked for the higher balance which I wouldn't have minded if she just gave me the proper quote in the beginning. I refused and asked for the manager. She went to the back and came forward and told me the manager was busy! I just knew we're going to have an issue here. I asked for someone to talk to. Meantime I was very calm and polite but adamantly courteous. Finely after her returning a second time she said she could remove the additional balance. I told her thank you and proceeded to pay. She noted the balance was now 265.00. Like Whaaa... She said I'd have to pay half the procedure before we can book the operation. She said maybe next week after the blood work is reviewed in 2 days. So I'm paying 185.00 and not knowing what the blood work is, and I need that info before we can even do the procedure? Yes! she might be to old she said. OMG!! I told her "I'll pay what I owe you, and call me in 3 days with the results. She agreed. TWO WEEKS LATER. After numerous calls for my results and no emails or call backs. Calling Anna the AI took all my information again and again I even tried to spoof the AI telling her I have a large monetary donation for Pet Alliance but three days later....NO CALLS! So I took a morning off and went up there to speak to the head of the clinic (not mentioning any names) and I got a circling of the wagon by the Indians. HER explanation was "The doctor was out for A WEEK, he couldn't do any operations". So no results, no paperwork, no money back and I'm out the door. Thank God I never paid for the operation and used a CC. MORAL OF THIS STORY....Get you quote in advance. Ask all the right questions and don't assume. If you have an issue after surgery or an ailment for your Furry friend could you get ahold of someone there for help maybe an emergency number? Any questions about add on pricing? NO while I was waiting to be seen, a man walked in with a HUGE bag of dog food . He came back out yelling "I can't even get a receipt for my donation" and walked out with the bag!. Upper management listen. If your to big for your pants remember one moldy grape keeps people from buying the vine. I'm just a small nobody and who cares. I could have taken my pup to LA. Underhill animal clinic where all 3 of my Dutch Shepards have gone, but (I thought) would have liked the funds go to a good cause in our community! Maybe not? That's my story and I wish you well!

My cat had an emergency right before new years and we took him to Healthy Pets. They took great…read morecare of him. The doctor and his team were so understanding and walked us through the issue my cat had. They were honest and gave us the options we had. He ended up needing surgery and leading up to that he visited the vet 3 times to ensure his bladder wasn't enlarged or blocked and didn't charged for those visits. Everyone was so friendly and kept us informed every step of the way. After surgery, my cat is back to normal and living his best life. I highly recommend this urgent care if your pet has an emergency. I believe they also do checkups so is not only emergencies. Just keep in mind they are not open 24/7.

I have been to Healthy Pets Urgent care twice this month and I have to say that I was very…read moresatisfied with the service provided. My dog was bit a couple of weeks ago by another dog and he was seen immediately, treated and sent home with pain medication and antibiotics. He unfortunately ended up developing an abscess and I had to take him back to be seen by the vet. The level of compassion and care the vet and his staff have is very commendable. My dog was treated with dignity and they were so respectful and patient with all my questions and concerns. I highly recommend this place if your fur baby get sick or in case of an emergency.

I had to take my little baby girl chihuahua in on a Sunday afternoon because she was passing blood…read moreand I was in fear for her life. Thank God these emergency clinics are open 24/7 because they were able to see her and admit her into their hospital. When I called the emergency number I was answered right away by a very kind person who listened and responded to my frantic questions. The staff was very calm and reassuring knowing that this is my baby. Once we got there the long wait began. I was there for about 4 hours, including an hour in the waiting room, before I was sent home without my pet. The male doctor who came to talk to me promised to send pictures of my puppy receiving treatment throughout the night and next day to reassure me but never did it. I'm a worried mess and calling to check on her is a challenge, I was on hold for over 20 minutes before I could talk to a live human. The building itself is very clean and cold! Bring a sweater if you are going to be here for a while. Every room I saw had a wash station and the staff was very accommodating by providing absorbent pads for my bleeding pup. At this time we are still waiting to see how she will do. She lost a lot of blood supposedly due to pancreatitis. Emergency care is extremely expensive so I advise getting pet insurance before your pet gets sick or injured. They do take Care Credit to help pay for costly treatments.

I'm very grateful that my cat, Beau, is okay, and I want to be clear that the veterinarian who…read moretreated him was kind, professional, communicative, and took the situation seriously. The medical care itself was good. Unfortunately, the customer experience was not. I brought Beau in after witnessing him swallow hair ties, and I was terrified he might have an intestinal obstruction or need surgery. While I was sitting in the room crying and waiting for answers, a staff member came in to discuss pricing in a way that felt extremely cold and transactional, with almost no acknowledgment of what was happening or the fact that I was visibly distressed. I later specifically asked the front desk that this staff member not be sent back into the room. That request was ignored. She returned to address my complaint directly and told me, essentially, that this was "just her personality." In an already stressful emergency, that made the situation significantly worse. The veterinarian handled my concerns appropriately and apologized, which I appreciated. But emergency veterinary care requires more than competent medical treatment. People are often walking through the door scared, upset, and worried that they may lose a member of their family. Basic compassion matters. I'm thankful Beau is safe, but I left deeply disappointed in how I was treated. If you have another emergency veterinary option nearby, I would seriously consider it to avoid having a similar experience.

Yrs later still am traumatized by the ineptness & torture our beloved dog was subjected to on…read morenumerous ocassions . This is a CLINIC and at that like a "Puppy Mill", it is like a "Vet Mill" ( IE.: they have contract w/ county shelter) To be brief over $500 later ,young vets unsure from the get go of my dog's diagnosis, prescribing him wrong meds thinking Oh well, maybe its...a UTI, bickering w/ each other in front of me , one vet putting down the even less experienced one, she barked "it's constipation!!" after prodding his rectum repeatedly. This is over a course of almost 3 wks. Then they wanted to "rent"! equipmt & a tech to do an ultrasound (=$350). We were DONE. Went to kind unassuming Vet Dr. McCabee(Hospital) in W. Park & he within just 60seconds of examining our dear dog, said I am so sorry, I am quite positive its a prostate cancer tumor. I'll do the ultrasound if you wish & it was $150. We were finally able to know what was going on and he lived ok for another 4mos. till almost 13. That last night we had no idea it was coming he was yelping ,a vomiting turn.... McCabee was on vacation, other vet couldn;t do it until 3 days later--end up w/ LMVClinic in desperation, thinking how could they mess this up--well SHE did- She did not give our dog enough meds She said she wasn't sure how much to give a 12lb dog!!! & we were already so distressed we didn't know how to react & she said well if its not enough I'll go make another shot. (WTH?) Sure enough it was NOT-essentially watched out dog's eyes pleading in our arms: "What is happening to me???" It was a slow and painful death as she left the rm to make another shot. Likedned to an electrocution? How do you mess up the shot for a 12lb dog? She was cocky & souless and has left the state of Fl. The vets there do not last long and its all about nickle & diming and no accountability.

I wanted to said thank you for always taking care of my dog. Have been coming here for almost 3…read moreyears and always Ii have received the best service. They always take care of my dog. Their staff is always so friendly. I have been seeing Dr. Beckard and he an amazing vet. They have good availability for appoitments and also you can do walk ins.

My cat Meeko was very well taken care of. I could tell that the doctor loved animals and truly…read morewanted my cat to feel at home. He was patient and gentle with my cat which I really appreciated.

Client for 10+ years!…read more When I came across a negative review I had to provide my feedback on Longwood Vet. As a fur mom and grandma, my babies are my WORLD! I will only leave them in the care of a two individuals. 1. My daughters and 2. Longwood Vet. My pups are all bully breeds and in most cases they are treated as dangerous. I've never experienced this when taking them to the vet. The staff will get on the floor to be on the dog's level. They cater to the personally of each pet. I have been a client at Longwood for 10+ years. They cared for my Cleo until she crossed the rainbow. They are currently caring for my 3 babies and I know they are receive the BEST care! Longwood Vet!!

I am sharing this experience because I feel a responsibility to warn other pet owners…read more My husband and I brought our senior Chihuahua here for a second opinion. This was our first visit. The receptionist was friendly and professional, but unfortunately, the rest of our experience was extremely concerning. The technician/assistant entered the exam room without introducing herself and immediately began discussing X-rays and possible tooth extractions before the actual doctor had examined Wally. She also became judgmental when we explained that Wally hasn't had a dental since 2019 because, at his age, we are concerned about general anesthesia and unnecessary extractions. She then said she needed to weigh Wally and take his temperature. Instead of doing this in the exam room, she picked him up from his stroller and took him into a back area without us. She said she would only be a minute. Several minutes passed and she still had not returned. We eventually had to ask the receptionist where our dog was. When the technician finally returned, she had not even weighed him or taken his temperature. We politely explained that we were uncomfortable with Wally being taken out of our sight and asked why his basic vitals could not simply be taken in the exam room. That's when the veterinarian/owner came in and, immediately after we greeted him, said, "I'm not doing so well because you were rude to my employees." We were stunned. We had not been rude or disrespectful. We were concerned pet owners asking reasonable questions after our elderly dog had been taken away by someone we had never met and was gone for several minutes. The veterinarian repeatedly accused us of being rude and then asked if we thought they were harming our dog. After that interaction, we no longer felt comfortable leaving Wally in their care. We declined further examination and left. We've had dogs for 16 years and have used veterinary practices in both Arizona and Florida. We've never experienced anything remotely like this. We came for a second opinion. We left without allowing our dog to be examined because the way this situation was handled completely destroyed our trust in the practice.

I had an experience at this vet. I was asked to sign a Release of Authorization form for my new…read morepuppy, and while it did include a yes or no option, I wasn't comfortable signing it either way and chose not to. Because of that, I was told they couldn't see my pet at all. That didn't sit right with me. I understand signing consent for treatment, but this felt like an optional form being treated as mandatory with no flexibility. I respect that offices have policies, but turning someone away over a form like this, without any alternative, was disappointing. I ended up leaving without my pet being seen. What really stood out was the vet. He referred to himself as the doctor" not sure what's up there. But the actual experience didn't reflect much care or professionalism. Just something to keep in mind if you're considering going here.

Attentive, caring staff that will spend a good amount of time discussing your doggo's needs with…read moreyou. The only drawback is they seem a bit pricey.

I could not recommend this place more!!! After trying different vets in the area they have by far…read morebeen the most cost friendly and thorough place I have been. They are truly amazing here