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Fresh Start Tax Resolutions

5.0 (1 review)
Closed • 11:00 am - 7:00 pm

Services - Fresh Start Tax Resolutions

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

Tax planning

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6 years ago

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Mildrid Esua, CPA PLLC - From personal tax returns for individuals to tax preparation for small and midsized businesses,Mildrid Esua,CPA,PLLC has experience you need

Mildrid Esua, CPA PLLC

(5 reviews)

In my personal experience, this company has demonstrated a lack of communication, professionalism,…read moreand timeliness--frequently missing deadlines or failing to respond directly to inquiries. I have also encountered inconsistent information, as I would speak with one account manager one day, only to have someone else respond later with contradictory or confusing information due to poor internal communication. In my personal belief and opinion, my experiences was fraudulent, as I did not receive the some of the services I was promised or expected. Additionally, if they disagree with a comment you make, they may claim it was an "error" and pressure you to retract or correct it--threatening to discontinue services if you do not comply. Based on my experience, I also believe they have violated ethical standards, and I am having them investigated by various regulatory entities. Additionally, I have read that they have faced disciplinary action in recent years. This is solely my experience, though I have come across similar accounts from others. If you have concerns, I encourage you to reach out to the CPA Board of Examiners for further guidance: https://nccpaboard.gov Link to previous complaints and determination: https://nccpaboard.gov/wp-content/uploads/2023/12/NC-CPA-Board-Meeting-Minutes_October-2023.pdf

I scheduled an appointment last week for a consultation. I received a confirmation email the day I…read morescheduled and a second confirmation email today (the day of the appointment). I arrived 15 minutes early for a 2pm meeting. As I was waiting in the lobby, a gentleman came out and told me the person I was meeting with (Wilson Esua) was not in the office and unable to make our meeting. Things happen. I get it. However, its incredibly inconsiderate to give zero notice to your clients.... I took time away from my work and drove to their office just to be told my meeting was cancelled, despite a confirmation email. Update 7/20: Wilson called me today to personally apologize for missing our meeting. A personal matter came up that required him to leave abruptly, and they failed to communicate with me. His phone call was warm and sincere, and I greatly appreciated the gesture. Wish more businesses took ownership of their mistake the way Wilson did today. Kudos to you, sir. I've updated my review to 4 stars because of the follow up; however, I do not have first hand experience using their service to comment beyond what's here.

Fresh Start Tax Resolutions - taxservices - Updated May 2026

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