After using this company for only two months, I feel completely scammed and deeply regret signing up.
They initially presented themselves as social media and algorithm experts who knew more than anyone else in the industry. In reality, their work showed either total ignorance or deliberate misrepresentation--I believe the latter.
They start off friendly and act in good faith to build trust, but the experience quickly becomes miserable. They pressured me into a "buyout" option to end the contract early, making it clear that continuing would be unbearable.
I ended up deleting or heavily editing about 90% of their posts. If I'm spending that much time fixing their mistakes, what's the point of paying someone to handle posting for me?
They never asked basic questions to understand my business, my current menu, or my operations. Instead, they pulled old photos from my Google account and posted outdated specials from last year that are no longer on the menu--making my business look sloppy and out of touch.
The captions and descriptions were full of basic errors: improper capitalization of city/town names and people's names, missing or misplaced commas, awkward sentence structure, and overall poor writing. This made my business appear unprofessional, uneducated, and careless to customers.
All of this disrespected my brand and wasted my time and money. I give them 0 stars and strongly warn others--do not fall for this. Save yourself the frustration and potential damage to your reputation.
If you're considering a social media management service, do thorough research, check real client references, and start with a short trial if possible. This experience was a hard lesson learned. read more
