My little sister recently obtained her license and when I added her onto my policy, the price skyrocketed. I decided to seek out prices and see what was out there and if there was a better option for me. I came here on Saturday morning around 10:30AM and had to wait for a while. There was one representative (forgot to get his name) and he was helping out another guest. Nothing too crazy and the representative came by and checked up on us many times and even apologized for the wait. When we sat down for our quote, he offered us water and coffee which was very nice of him. He ran our details and came up with a quote that was around the same price of my current company. Even though it was not a sensible choice for us to switch over, I still appreciate the effort he put forward in providing me with the best consulation possible. He advised us that the best solution would probably be to stay put (the difference between policy prices was minimal but with less coverage.) The service is excellent. Even though I won't be insured by these guys, they sure know how to treat their customers (and potential customers). I was very satisfied with my experience. They have a private lot with plenty of parking spaces available and it is located right in front of a Sizzler right on 4th Street and Shatto St. read more

Freeway Insurance - Auto Insurance Near Me - Los Angeles, California

If I could give this office -50 stars I would. Jessica Vidal who is the STORE MANAGER obviously needs more training. After processing a payment for another policy holder with MY credit card information in "error" back on June 13th of LAST YEAR, she STILL has yet to provide me a refund. I have tried getting in contact with her several times and each time she is unable to provide me a resolution while blaming either her staff or accounting for the delay, what a great manager. I have even tried contacting customer service several times in attempt to get my $500 back and it's the same response each time "we're so sorry we will fix it for you" and yet here we are ONE YEAR LATER with no refund and attempting to charge my card again to renew my policy even though THEY OWE ME MONEY! Be warned, you get what you pay for. Low prices even LOWER quality of service! This whole company is a JOKE and should be banned from doing business because they STEAL and KEEP YOUR HARD EARNED MONEY. read more

I had to start a new policy and Jesus Antonio provided me with the BEST service. Honestly, I wasn't in the best of moods due to having to start something new, but he made sure he got me the best prices, was 100% patient with me and worked hard to get me what my family and I needed. I really appreciate you Jesus, and I'll most definitely be a return customer. Thank you for going above and beyond. read more

This is a scam business! Absolutely do not do come here for car insurance nor work with Jessica Vidal. How she even has the title 'Manager' is perplexing. Long story short, we had a 6 month renewal. We paid our dues and triple confirmed upfront, in-person with Jessica Vidal when signing that the payment made covered for 6 months, period. Fast forward 3-4 months into our policy, we had an accident & we find out we're not covered. We meet Jessica, she apologizes saying it's her fault and states that we don't have insurance. You received all your fancy broker fees & payments, what the hell is that supposed to mean? We received no letters, no follow-ups & all you have to say is, Im sorry it's my fault but this is your problem now? None of this makes sense. This is absolutely a scam business, do not take your business here. We're left in with an accident without insurance. How would you cope with this if you renewed in-person for 6 months, confirmed that the payment made in-person covered 6 MONTHS, only to find out you actually weren't? You would feel as if you've been swindled, right? Absolutely Terrible service & even more Terrible human being of Jessica Vidal. You want a return call from the supervisor? You best believe that won't be happening. I highly encourage everyone to not do business with shady people like her or this company. read more

The broker at this location is horrible. They tried to charge 40 dollars just to add a coverage to an existing policy. Just to add it. Im aware that additional coverage costs money. This was the charge just to add it in the office not for the coverage itself. I called the company directly not the broker on Vermont. They added it without additional cost!! They won't tell you that in this office because they are money hungry greedy pigs. read more

This has been by far, the worst experience I've ever had with a car insurance company! If you've never gotten insurance from FreeWay Insurance, I'd suggest, you RUN! RUN! RUN! as fast and as far away from this company. I got a 6 month policy with National General Insurance through FreeWay. Three months in and I started to have issues with these people. Firstly, to get a hold of anyone at this location from FreeWay is ver hard. The phone number they give you is from an office at another location. They're rude, they hang up on you and you have to keep calling until they finally decide to "help" you. Secondly, you start seeing transparency issues with Freeway and their partners after 2 months of getting a policy. Huge red flag! I paid $598.00 upfront, I paid the first and the last two months. I was told the payments for the remaining 3 months, would be $125.00 each month. First month, no problems. Second month, I get a notification from my bank about a transaction of $219.00. I check and lo and behold! It's National General Insurance charging me $219.00 instead of $125.00. I go to FreeWay personally, because they don't answer the phone, to ask why I'm being charged that amount. The broker tells me that she will check. She makes phone calls and it turns out that National General Insurance claimed that they mailed me a form to verify my address. I never received a form from them. According to other reviews, it's the norm of National General Insurance to lie to their customers to their faces. I've tried sending them a few documents to verify my address, but they won't accept! Really!? They're stealing $90.00 each month from me because they can't verify my address!? I've never heard of such thing! General National Insurance will lure you in, offering you cheap prices, but once you pay and setup a policy, they will box you in! If you don't pay, they will cancel your policy and you lose the last 2 months you've already paid. If you finish the 6 months, they will continue STEALING from you! The only reason I paid $598.00 upfront, was because I thought I would not have any kind of problems and I would have peace of mind, knowing that my insurance was already paid for. BOY! WAS I WRONG! SHAME! SHAME! SHAME! on FreeWay for doing business with those dirty scam artist and thieves! read more

I been coming to this office for a long time with my agent Jesus Santillan great office with a great customer service. So let Jesus Santillan be your agent! You won't be leaving that office with doubts, disappointed, or with questions. read more

Was recommended by a friend to contact Jesus Santilla and I am extremely happy that I did. Came in today to get the best deals and that's exactly what I got. Jesus was extremely helpful as well as patient with my a thousand and one questions. Im definitely recommending all my friends and family to get insured through Freeway Insurance! read more

Excellent customer service! Thanks Jesus very helpful and patient... I was referred by a friend I highly recommend this location

I was getting ready to give up on searching for my car insurance and go with my car dealer who was charging me a super high rate. I came in as a last resort and Jesus Santillan not only made my rate go down, he was able to give me more coverage than I originally was settling for. The customer service was great and I would 10/10 recommend this service. read more

Best customer service and best prices in town thanks to JESUS he was very helpful and answers all my questions thanks guys for the amazing customer service will recommend this place to all my friends! read more

Carlos Ramirez was my agant, the best he is honest kind and cool. I needed Ins asap and got it asap. I loved his service so much I bought him lunch and brought it to him. All yall need ins go see him fo sure read more

Wow I'm impressed how good the service was at this location. Thank you Jesus for the hook and the good price you gave me for my car. I would recommend this location to anybody looking for a good price and great service read more

I had just purchased a new car and was looking for a good and affordable insurance with no luck until I came here. Ivan Acevedo helped me with the policy. I was tired and hoped that I didn't have to pay so much for insurance. Ivan was super friendly and patient with me and explained to me how everything works and didn't mind my ignorance. It was quick and easy to get a quote and the options that were available for me. The service itself was outstanding. I highly recommend this place to anyone looking for car insurance. Ivan, thank you so much for your help, patience and hook ups. read more

Freeway Insurance - Auto Insurance Near Me - Los Angeles, California

Thanks Moses for the great customer service. He never made me feel pressured into getting anything I wasn't comfortable with or couldn't afford. He was very detailed with all information. Need a quote, need insurance I recommend you go with Moses. read more

Awesome service like this office is the real deal I honestly don't recall the last time I had such good service from any other insurance company and a good laugh Jesus Santillan made this experience very delightful everything was great the service the price and the experience I recommend everyone looking for something better to come check out Jesus his the BEST once again thank you Jesus for everything you answer all my doubts and made me feel secure in what I purchased . read more

Waited here over 40 minutes and was sent to wait 10 more minutes but waited another 20 still didn't get helped! Like , WT#? Is it how nowadays people do business with customers? Not satisfied! If I went somewhere else I would get it done "within" one hour! Even though after 1.5 hrs I got "helped" the representative was rude. Thank you... read more

it's not professional at all poor service and rude employees they cancelled my insurance policy without even notice me, I didn't get any letter or email I've been driving for a week without knowing i don't have an insurance read more

Went here to get a quote for possible cheaper car insurance then what I was paying. Walked in and was helped immediately. By the time Moses ran up the quote to me walking out with new insurance was very quick. Was very satisfied with the price, was able to save hundreds per month. Moses was very helpful and answered all my questions in the process. read more

I'd just like to say that I went around to a few other insurance offices(different companies) and I did not have such a great experience with them. I showed up to this office last week and was greeted by a young man named Moses immediately. I was quickly helped by Ivan to work on getting me a policy.Also Gelvany went over and introduced herself and let me know that if there was anything else i needed to not hesitate to give her a call. Thank you all for your hospitality. I will definitely be recommending your office to my friends and family read more

Nothing but great things about this office, but most of all Yoselin Guzman. She hooked me up with a great policy with great coverage making it affordable. Let's not forget she hooked me up with a cup of Joe while we closed the transaction. Thanks again Yoselin Guzman you're awesome read more

Really great place to get your insurance. Very affordable and they were such nice people. Amazing customer service. I certainly recommend them to everyone. read more

Gelvany was a pleasure , she was very informative and helpful. She answered all my questions. She was super polite and very professional

Ruth provided exceptional service she greeted us with a smile and was transparent during the whole transaction. Ruth made the process of getting car insurance so much easier than expected! Thanks for your help and a great deal today! ***Ruth nos dio excelente servicio para agarar aseguransa pregunte por ella si necesita ayuda! muy buen servicio! read more

I'd just like to say that stepped in and received amazing service from Moses! He was so polite and had a great attitude. I felt I had to let that be known because I simply love getting amazing customer service. He answered all my questions, was professional and knew what he was doing. He deserves a raise if you haven't given him one yet. Thank you once again Moses. read more

Wow , absolutely just wowed me, so i knew nothing about car insurance , i just knew i had to get it , being a newly car owner i called around to seek help , most agents i cAlled just seemed like they wanted to make a sale , i called this local freeway insurance and was immediately helped by Maggie Hernandez. On the phone she answered all my questions and was very patient ( i literally asked about 100 questions lol) Decided i would come in , when i did was politely greeted n offered water or coffee as i waited . Maggie then came to get me to continue to help me as she did over the phone .. very good customer service , they obviously know what there doing ! Thanks a bunch ya'll!! read more

Worst place to buy insurance they charge you for anything after you sign and all the time are telling you you have a point in your driver license iven if you dont have it read more

Went in to get a new policy which I got at a good price! Plus Yoselin Guzman was awesome! Very easy to talk to and humble! Thank you so much :D read more

These people are lier. They told me I had paid first and last months insurance fee but then I figured out they took the money in their pocket. I paid $450 for just first month fee and broker fee. They took $350 just broker fee witout noticed me read more

Never thought freeway insurance could have the tools to actually make my life easier when it comes down to car insurance. Had a major bill wit other insurance companies until I called this place and actually got a quote that blew my mind away with their perfect rate,the agent that attended me I believe his name was Moises Martinez was really helpful while trying to look for my perfect quote which I was indeed in LOVE with,therefore I have to thank Moises for his patience and the charming way he actually gave as a customer representative if I was to give him a score I can actually say I give him a 10 . In many cases there are reps that are rude and have a ugly attitude over the phone and in my case I usually hang up and N never call again, but I have to say that I was happy with my quote and the person on the other side of the phone that made my decision way easier to stay and say that there the best.. Thank You freeway Insurance n their lovely reps.. read more

Update: Right after writing this review, freeway insurance got in touch with us, double-checking if all present issues were solved, and apologized for the inconvenience we experienced. During the phone call, they were very interested in what exactly happened, and they gave us the feeling that they took this issue very seriously. It's essential, but not necessarily natural, for companies/businesses to respond to critic promptly. Freeway insurance did so and followed up with us twice to make sure other customers don't experience the same troubles we did and expressed their regrets authentically. Further, as I was worried what kind of challenges we would have to face in the case we need to file a claim with freeway insurance, they reiterate that the initial bad experience, we dealt with, will not recur. read more

Came in and got helped by Moses .. everything was fast and easy thanks for the help will be posting another review after my first 6months : ) read more

New driver and with a lot of questions regarding auto insurance, I have gone to many auto insurance places but have left unsatisfied. Then I past by the Freeway Insurance on 401 S. Vermont, Los Angeles, CA 90020 and decided to walk in to their office. They had such great customer service. As I walked in Moses greeted me and helped me. He was patient and answered all of my questions. I was satisfied with their customer service. read more

I have always had bad experiences when shopping for car insurance. I never understand what's being told to me, but luckily I had a very different and pleasant experience this time around. I had a young gentleman named Moses assist me. He helped me understand everything about the insurance I was purchasing. If I ever need anything else regarding insurance I know where and who to go to! Moses is definitely my go to guy and anyone looking to purchase insurance should ask for him!! He will make your experience.a great one. read more

Terrible company, $500 for down payment haha.... they are abusing customers. I don't recommend. My car battery has died and i called them but nobody answered even though says 24 hours customer service. And they charge me different price every month. Nomore with them read more

Please do NOT get your insurance from this place. I called to get a quote from Gelvany Hernandez and when I arrived to her location, they were giving me a higher monthly rate. I insisted that the quote over the phone was way lower but they refused to honor the rate that they had given me. read more