Switched from a different insurance provider, they cut my payments by more than half . The staff…read morehas always been first rate in every detail . Very satisfied with this business for sure

I have had a very frustrating experience this office. From the start, communication was poor; my…read moreemails and calls often went unanswered. When I finally did get a response, the information provided was inconsistent and unclear. It would provide me absolutely zero direction for my next steps I needed to take. I also had MANY issues with a claim that took an unreasonable amount of time (more than 2.5 months) to resolve. All of which this time I was left without a vehicle to do anything or go anywhere. No efforts were made to even try and help me find a temporary solution. I think I got a total of 3 phone calls during this time, and it was THEM asking ME where things were at with the claim? How am I supposed to know??? Isn't that literally YOUR job?? To help me figure that out? I was never promised any follow ups, leaving me in the dark and feeling ignored. Customer care is not a priority here. Also, they rely on corporate/automated messages ONLY to send to their customers for late or missed payments, or ANYTHING else of the sort. There is no personalized care of any kind, and you just plain don't feel taken care of. I ended up missing a payment, completely unbeknownst to me because somehow my autopay was suspended. (No idea why, I assume it has to do with my claim at the time, but I could be wrong) They made zero efforts to let me know, I received zero emails, phone calls, texts from either them or the automated system. They also attempted to blame ME for this. Now, I owe an exorbitant amount of money (which I will pay, like duh) due to their incompetence because this went on for not one month, BUT THREE. With zero notice. I was in contact with them and others and told "not to worry about a payment" because of my in process claim. Guess what? They didn't care enough to actually look and see that yes, I still owed money for my vehicle so that I could make my payments on time. Overall, my experience has been extremely disappointing, and I would not recommend this agent to anyone looking for reliable and responsive service. They don't care enough to do their jobs or take care of their customers. I highly recommend you search around the state of Texas for another agent since they don't have to be in your town. Believe me, if 0 stars were an option, it would be applicable here.

unsolicited marketing mails constantly from this business, I am being harassed by Allstate agents…read more I have opted out from marketing to my address and these agents ignore it and continue to harass. I would never do business with Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Our staff has represented Allstate for years to help people with their insurance needs - from homes to auto to boats and more. Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too. I'm proud to offer Allstate products, because they stand by their service. As an Allstate customer, when you're in need, you can take advantage of a variety of repair options for a damaged home or auto. From selecting a repair shop, to workmanship. It just makes sense to represent Allstate. As your Allstate agent, I can help you with how the choices you make - such as the car you drive - affect your insurance rate. I'm committed to helping you get the appropriate level of protection and make it easy to do business.

They saved me a ton of money on my home and car insurance! My agent is great and the few claims…read moreI've had were super easy. I highly recommend them!

From the owner: Since 1952, Texas Farm Bureau Insurance has been protecting members' moments - the big, the small,…read moreand the everyday.

they delete bad reviews thats why you only see good ones! spend an hour here yesterday and my tax…read moreperson kept texting her manager for help. asking if its okay i dont have all forms. manager ignored her for over an hour n could see her looking at the screen when the messages sent. made us wait an hour and then a young worker came by and tells her to msg someone else. my staff said that she got into trouble the day before for asking anyone else but thersa for help. we waited an hour for senora gorda to help. the girl texted another person and found out i couldnt even get the moneys. wasted 2 hours out of my day n travel for nothing!!!

Today was hands down the best experience I had at this location I receive the tax preparer ms…read moreShonia she was so sweet , she literally called me every week ! i just want to thank her for everything y'all have to check her out !!