Date: April 28, 2021 Name of Employee: All of Them Employee's Department: Again All of Them My Name: John P. Larsen The reason for this message is because the card I was given by Shane in Intensive Care was too small to tell you everything I experienced has a patient. From the time the Ambulance dropped me off at the Emergency Department until I went home the following day, the Doctors, the nurses, to the technicians that were taking care of me around the clock, on a scale of one to ten I give them a twenty. I couldn't have been taken care of any better than all these people and departments did for me. I wish I could remember their names and looked them all in the eye to say "thank you so much for your professionalism, courtesy and your expertise". I have been in a hospital a time or two in my life time, these Freeman Health Care people could teach other hospitals how things are done correctly. So last but not in the least, let me say again "thank you all straight from my heart". Sincerely Over Whelmed, John P. Larsen read more

Bad service was there for rinho virus for 4 days cna. Not nice the doctor treated me like I was stupid late helping you would not go here I rather die than step a foot in the this hospital read more

The TCU staff has been incredible. I am a nurse myself, and can be pretty critical when it comes to medical care. The nurses, techs- even housekeepers- have treated my father as though he is one of their own family members. Not a cliche... they are truly invested in the care and comfort of my dad. It's pretty special. Because of critical care bed availability at the hospital near him, he was transported almost 2 hours to Freeman where there was an available bed. While initially afraid to have him so far away... we now see what a blessing it is to have him at Freeman. I am beyond grateful for the staff here. (I'm looking at you, Neil!) read more

We've been through the ER to ICU to supportive care at this point (rather than the palliative care we actually were expecting considering the injury). Doctors, nurses and other staff have been direct but kind and supportive. Never felt that there wasn't a question we couldn't ask nor help we couldn't ask for. They are dealing with so many patients and although of course families always want their family member taken care of immediately, minute to minute, we thought the car was wonderful. Therapy personnel were especially uplifting for the patient and us. Nice cafeteria also. read more

Endocrinologist in Joplin. Trying to get my insulin nova law prescription renewed can't seem to do that. Nurse keeps calling it in as novellnR oh one is no slog. read more

Kills people. Really! I had two friends die in freeman because that's all their insurance will cover. 5 years ago we had a friend with diabetes survive the hospital tons of times. He was doing fine but since the insurance wouldn't cover it they told him to just give up and he did. Now, right as I'm writing this review. Another one of my friends has Myositis with a bad infection blister. He had his other leg cut off because it went septic. All they did was give him antibiotics and morphine and sent him home. He died, today, while sleeping because of conjestive heart failure the same day he was released after being held for 7 hours. If you have mercy and you can talk your insurance in to accepting them. You'll have a much higher chance of survival since every friend or family member that seen death themselves survived at mercy. Every one of them died at freeman. read more

patient shipping at its worst. a visit to the ER for a pinched nerve led to a nearly 20k bill for unnecessary care and treatment. this facility did not follow common standards of practice and cost us greatly for their poor unethical decisions read more

if I could give zero stars I would. my mom has been in there all week. they didn't give her a shower or clean her change her gown. it's FRIDAY. she's been in there since Monday. they told her it's her fault because she didn't ask for one. when one of her conditions is being disoriented. I wouldn't take a pet here. stay away from here. read more

Freeman is our community hospital that exists for the benefit of our region and not a corporate pocket. My wife and I have had 2 children here and brought my son to the Emergency department on 2 different occasions. The staff treated us like family. read more

This hospital is the worst. The facilties are filthy and the staff are either incompetent, lazy or just don' give a ***. Tried to get an appointment with a cardiologist but the staff screwed up making the appointment. Saw a pulmonologist who wanted me to return in two months but staff could not get me in for six months. The sleep lab screwed up my sleep test, the staff and doctor's nurse never return calls. Overall, it should be only acceptable for animals. read more

Working at Freeman Hospital West I have learned quite a bit about this wonderful facility. I had a lot of preconceived opinions before I learned the true heart of this family atmosphere. Their heart for our community and people in it is well, impressive. Their care is exceptional and genuine. Your long wait times are not typical and I can assure you they are truly trying o expedite each patient but want to be thorough as well. I should also mention that because people from all over choose Freeman for their healthcare,it is in most cases their trying to prepare a room for you either in the E.R. or in the main hospital. Thank you Freeman for caring so much about your patients and visitors. read more

My Son-in-law was set for a 2:00pm surgery. He started prepping at about 8:30am. It is now 7:57pm and no surgery yet, no explanation and no doctor visit- oh yea -no food. No common courteousy. Had family members waiting all day. No concern!!! I don't understand. Very disturbed about their level of customer service. read more

Wonderful staff & AMAZING doctors. Exceeded my highest expectations.

VIsited ER for severe back spasms, possible hip fracture. I was immobilized from the spasms. Immediately taken back. The nurse attached blood pressure cuff to my arm...I told her it was pinching me, she told me it had to be that's tight...2 weeks later I still have several large bruises from the cuff. I was not offered any imaging to diagnose, they just gave me a bit of medication, and left me to lay there. When the doc was obviously tired of checking on me, when we discussed discharge...he accused me of having no pain tolerance, then proceeded to write me a prescription. Whomever entered the prescription into computer, made an error, and I was unable to fill the prescription, and hospital told me to see my PC. Absolutely zero compassion! The nurse even yelled at me for making any noise when I was at a level 10 on pain scale. I'm now 3 weeks out, and still unable to perform normal daily functions. No help from PC, either, as they are affiliated with the hospital. Thanks for nothing. read more

my friends baby sister she's 14 got in a car wreck and she got life lighted to freeman. they told her she had a broken nose broken cheekbone. deep wounds in face. burns from the seat belt. bruises. couldn't talk. traumatized. can't move her body. cry's when being moved. and they released her an hour later and did nothing for her. terrible hospital dont ever let a child be taken there. read more

Depends on what department you utilize. ER is bad: Slow, rude and you'll likely spend an inordinate number of hours their. Radiology is good at being on time and the people were very pleasant to deal with. On the patient floors you'll find a shortage of nurses, but this seems to be the new standard for all hospitals now. Blame profit motive or Obamacare, but sadly good patient care seems to be a fond memory. As for being the only hospital in town, Mercy has been open for about 6 months now and is shiny and new. If you have the choice, I'd go there! read more

Long lines and wait times with no one getting in a hurry to do anything. Employees treat you like your a inconvenience and their social time is more important than treating patients. read more

This place deserves no stars!!!!! I went to urgent care for a pain in the left side the doctor said it sounds like Diverticulitus and could prescribe antibiotics. I said great lets do it because thats what I thought it was too. He later decided against it and said I needed to go to the ER. I sat in that place for 3 hours before being seen. Then got put in a room and sat there for another 4 hours after they took my blood work. They planned on keeping me overnight I guess to bleed me for more money. I refused and said if you can't treat this now I'm leaving. They begged me to stay I then shortly got a CT scan then got prescribed antibiotics. Now the bills come rolling in. $8000 for hospital stay. $1500 for the doctor. $278 for the CT tech. And yes the billed me $286 for the Urgent Care visit. Come on really. This is why our health care is whacked. This is nothing less then stealing from hard working people. read more

My mother n law was in the er for almost 24 hours before they even got her a room the nurses but a few were so rude! she hadn't eaten all day an when we got there they told her they put in a order for her food but the cooks already left so me ad my husband had to go an buy her food at 9 at night we called the nurse 5 times to take her to the bathroom an it still took them an hour to come there was only 1 nurse that wasn't rude my mother in law the Dr yelled at my mother in law and made her feel like shit she cried because they yelled at her this is the worst hospital i have ever been to i would recommend never going there i your life!!!!!!!!!!!!!!!! read more

So being the duchess of a hospital....I'm not an employee so I'm not sure if that's a good thing. It's the only hospital in Joplin right now so if you need super fast care well your not going to get it. Not their fault. Just patients outnumber the staff by far. The staff is super freindly and helpful. The er waiting room has a vending area where my kids spend my life savings it seems...what is it with kids and vending machines? They act like it's the best thing in the world. I think I'm going to buy one and put it in my kitchen than put all the food in..than let's see how fun they think they are when they have to pay for their supper!!!! That outta break them lol. Sorry went off the subject. The hospital has an onsite pharmacy (Mon-Fri 9-5) remember this is the midwest so it's an hour behind us east coast people. If your the lucky one to walk out on the same night, their billing department is right around the bend right before the home stretch and they nab you for your deductible or full bill.Yes they accept visa,mastercard, and that pretty little black AMEX card in your left side pocket in your wallet :) They even offer a nifty 10% discount if you pay the bill in full!!!! read more

Went to ER with a wound on my that had been stitched and popped open. They were going to seat me in the waiting room with a restaurant style pager, despite only 2 other people there and an empty parking lot. Girl in triage left the BP cuff on me and cheerfully told me i could wear it while i waited. The Rn looked at my leg and said, "that has popped open". Duh. Then re-wrapped it so it felt like it was falling off. Another nurse said to take me to a room, not the waiting area. I get to the room and the nurse comes in to examine the wound so tries to cut through the thick dressing instead of the gauze wrap. She says, "that popped open". Duh. The PA comes in , tells me the same thing. Uhhuh. Says it cannot be restitched - i knew that - leaves, sends the nurse back in with instructions to see a wound specialist and take antibiotics. Thats it. They did not clean it out, they gave me no instructions on cleaning it until i see the other Dr, they just sent me home. Don't go to Freeman ER if you have another choice. read more

(IF I COULD GIVE ZERO STARS I WOULD) So recently my grandma broke part of her leg and has a chip out of her artificial shoulder we called the ambulance to come to my aunt's house at like 2:00 pm but it took them till 9:50 to get the immobilizer on her leg but by then it had been in the wrong position for hours.Even with it being her right shoulder and right leg the originally were going to give her crutches then instead gave her a walker and she barely can use it we were lucky that my deceased grandpa had a wheelchair that she can use. After them putting the immobilizer on and giving her nothing for pain she asked if she could rest for just a few minutes and got the response of " no we have more ambulance is coming in and we need this bed".She had to pee twice while being there they got her a bedpan once and the second time completely ignored her.They gave her a pain pill once out of the 10 hours we were there no matter how much pain she was in after it wore off.With her knee being three times the size of the other knee they only put ice on it once and it was one of the crushed ice and cloth ice pack so it melted very quickly. I DON'T RECOMMEND GOING HERE! read more

Was scheduled for test arrived on time x-ray department was unaware of one of my test and after waiting over hour and half left without having my 2 MRI. Left with the impression they did care if I had them or not. I did have the Ultra Sound but not the MRI. I was crazy enough to believe an appointment was a scheduled appointment. But did find out two other people were scheduled for MRI at the same time. So unless they have several MRI machine I was set up to fail from the start. read more

Staff is not attentive. Doctor tells you it will take an hour for a test result to come back and then ignores you for 24 hours. They send their assistants who don't know your case and can't give answers without taking 2 hours to figure out what the doctor already should have. read more

Do not waste your time at Freeman! Twice, my family has endured terrible treatment. One patient was my daughter and another was my mother. The doctors who "took care" of us, have no compassion and we felt like a nuisance the entire stay. My daughter was only 8 at the time. I kept encouraging her that the procedure was almost done and she was doing fantastic. With huge tears in her eyes, the ER doctor who had his hand knuckle deep in my daughters arm, trying to remove gravel said to her, "you need to grow up and the procedure was not even close to being done". She looked up at me with fright all over her face and started to cry and she became even more scared. Many hours after, he sent her home with gravel still left in her arm with only amoxicillin. Nothing to fight possible infection. This occurred the Thursday before Memorial Day weekend, so we were told we couldn't see a specialist until that following Tuesday. She was in pain the entire weekend. By the time she was able to see a specialist, he rushed her to the hospital for an emergency surgery for the severe infection that accumulated. Thankfully enough, the specialist knew what he was doing and was compassionate enough to take the time to really care for a patient. He removed the infection and my daughter is healthy, thanks to the second doctor who should have been called on the spot in the first place. Now, for my mother. She was admitted to the hospital and was admitted for two and a half months of multiple doctors not being able to diagnose her with anything. The test she had to endure were completely unnecessary. We felt like she was a guinea pig. She was prescribed so much medicine, her memory was shot and she still doesn't remember her stay or anything that occurred during that allotted time. My dad and I stayed with her for days in a row and came in after work everyday for the duration of her stay. There were many times, my dad and I had to clean her and get her out of bed ourselves. We even had to endure false unrepeatable diagnosis. A doctor came down to tell us she was dying and there was nothing else they could do for her. For hours my family and I mourned beside her with nothing to say or do. Later that day a different doctor came down and said she is not dying and hospice does not need to be involved. She was sent home a few days later and still to this day, we are left with no answers. The emotional distress this hospital has caused, along with its doctors, will never be forgotten. I'd be happy to tell anyone about our story with more details if necessary. Do not take anyone you love to Freeman. We will NEVER go to Freeman again. We'd rather pay full price somewhere else! read more