I purchased a custom trade show tablecloth for over $400. The letters and logo began peeling away from the fabric after first use. I contacted a Senior Account Manager who requested photos, which I sent. After waiting a few weeks, I reached out again and was advised she had been out and would follow up with production and get back to me tomorrow. That was September of last year. Very disappointed in the lack of customer service. read more

We had a custom welcome mat designed by Carrot -Top with our company's logo and they did a very nice job with it. Communication was good. They sent the proof and it looked good and all. When it came, the color was off, and they sent a new replacement mat free of charge! We love the mat and it graces our reception area and greets our guests. Thank you Carrot- Top! read more

I ordered a custom flag on March 15th, and no where did it state how long it would take. So far I'm 36 days in and still waiting. No one answers the phones. You have to send an email, and it takes 24 hrs for a reply. Last week I did "chat" with someone who said my flag was being shipped next day, no show. I emailed asking the status and now I'm told it "should" ship by mid-May! And so far they won't reply as to where the custom flags are made. Terrible service so far. If and when I get this flag I will update this review. But this better be one amazing flag. read more

I've been buying my flags of different sorts from these folks for years and every transaction has been great! Their products are first-rate and reasonable, they come when promised and are what they said they would be. The quality is excellent. One time I ordered six flags on the internet and forgot to choose nylon or polyester. Next morning I had a phone call asking me which material I wanted. The lady was very pleasant and reminded me I needed nylon hooks to attach the flags to the ropes. I highly recommend them. Steve L. read more

Great customer service, I order flags several times a year for our fire station. Prices great, no complaints here!

Carrot Top was able to rectify a bad situation with top notch service. I received a partial order the day before leaving for a summer camp with the remaining items not slated to arrive for a few days. Carrot Top went above and beyond to overnight a separate order to my house so that I would have the product the following morning. I will definitely use them in the future on the grounds of price and service!! read more

The worst customer service I can recall. I called to purchase some merchandise that I had already been billed for, and the first lady was very rude from the start. She said there was no way for her to pull up the information in the system, and I said well you just sent me the invoice, so are you telling me you can't access the emails you send? She said no. Then she asked me whether or not I wanted to create new art, and I said no, I already created the art. I just want to pay. Finally, she found my order, needless to say but I was so upset with how rude she was I asked to speak with a manager. The manager wasn't much nicer than her, defending her right from the start with no apology. I tried to explain the situation, and she ended up hanging up on me. I thought maybe I lost reception, but received no call back. They just lost a customer, a business owner no less. read more

I Elmer Joseph Urda am a very patriotic person and this is why I find your company also patriotic. You display so many products that represent our country, state, county, and city. The Mayor, Ken Tayklor, and Town Clerk, Sammy Mitchell, of Huachuca City allowed me to create a flag. The flag I created I have at my house is displayed with the country flag, state flag, and POW MIA showing the community this is what America is all about. I display my flags on two flag poles 24/7 with solar spot lights. My neighbors and community members honk their horns, wave, and even stop by and say how great the display looks. They also said that your company shows so much perfection and love for those they represent. The personnel that work for Carrot-Top industries, like Milly, are very compassionate, understanding, and cooperative. God bless America. Thanks for all you do. EJU read more