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    Franklin Habitat for Humanity Restore

    5.0 (3 reviews)
    Closed Closed

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    Under Armour Factory House - Norfolk - The shoes we ended with.

    Under Armour Factory House - Norfolk

    4.0(12 reviews)
    42.5 mi
    $$

    My husband and I bought some shoes for our son for Christmas back in Aug. We finally got them out…read moreof the bag and noticed they were two different sizes. I called and they said they would exchange them right away! I brought them in today and everyone was so friendly and helped right away! No problems at all with exchanging one of them for the right size either. Bought some other things while I was there and overall great experience! Will be back in.

    This store has the most amazing retail staff! I went in without my daughter at first and worked…read morewith an employee to find her a pair of shoes. She was wonderful and I'm kicking myself for not getting her name. When I got home the shoes ended up not fitting. My daughter LOVED them as they were such a perfectly bright color for her. I called and they were able to put the next size up on hold for us. We showed up the next day and we ended up working with Hannah. I have to say, I showed up with my 3 kids hoping it'd be a quick in and out. Unfortunately the next size up was still too small. My daughter also has one foot larger than the other and we're trying to figure out big kid sizing or women's sizing... shoe fit, etc. Hannah spent about an HOUR with us trying to figure out the best shoe in style and fit for my daughter. My daughter also talks incessantly and I have 2 young boys. It was not an easy task but she helped us so cheerfully the entire time. I learned so much from talking with her about shoes and sizing. They also called the Williamsburg store for us to see if they had her size since my daughter was SO IN LOVE with these shoes. I was willing to drive since finding a good shoe in her size and preferences has been complicated. If it wasn't for her, I would not have been able to make it out of the store with shoes AND my sanity intact. I am so very grateful! Another gentleman processed our return/exchange and he was also wonderful! I missed his name but it's clear that this store hires well. I can only hope that their staff are so wonderful because they're also well cared for.

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    Under Armour Factory House - Norfolk - The shoes we started with.

    The shoes we started with.

    Under Armour Factory House - Norfolk
    Under Armour Factory House - Norfolk

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    Franklin Habitat for Humanity Restore - outlet_stores - Updated May 2026

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