Reporting to the better business bureau and filing a law suit immediately against this man. DO NOT trust your taxes or money with Frank Rong. We wen't to Frank to file for 2019 and he held our documents for over 6 months. We called, left messages, and Frank never got back to us. We we're handed off to some woman that he works with named Anna and she would never return our calls or emails either so we finally decided to pick our documents up and find a different accountant. They took over a week to release our documents to us and I have emails from Frank stating that Anna took our personal documents home with her. On top of that, we just found out from the IRS that my husbands taxes from 2015, 16, 17, and 18 that Frank was in charge of and my husband PAID Frank to file, we're kicked back. Did Frank communicate that to my husband? No.The IRS had not reached out to my husband either, he called to check on things for his 2019 and set up a payment plan and they told him "we cant process your 2019 until we have your past 4 years" I am not sure what Frank does all day besides dodge phone calls and emails but you do not want him handling your private information. read more