We had our HVAC and tankless unit installed by MillTown in 2020 as part of a hydronic heating…read moresystem. A month ago, the commercial‑grade tank they installed failed. Rheem covered the tank under warranty, but MillTown charged $5,800 for the replacement which was essentially a retrofit with minimal changes. After reviewing the work, it was clear the job should have been closer to $3,000 based on industry standards and actual scope. Unfortunately, the workmanship was disappointing. The system was left in a condition that doesn't reflect professional standards -- including a drain valve positioned against another pipe, making it impossible to drain the system properly. I provided photos and a detailed email to Milltown expressing these concerns. Their response was that there "wasn't much to do," and they offered only a $500 credit toward a future service. Given the excessive pricing and the quality of work, a credit for a future service wasn't a reasonable solution, and I declined it. Another concern: their website offers no way to contact the owner or any managers directly. For a company that presents itself as family‑run, that lack of transparency says a lot. Overall, the experience was frustrating from the high cost to the poor workmanship to the dismissive response. Based on this, I cannot recommend MillTown for plumbing or HVAC services.

Called for maintenance on a tankless heater, needed a flush and a replacement ignitor. Both techs…read morethat arrived were very polite. First question was, why two techs for an easy PM? The lead tech tried to sell us a maintenance plan to get any kind of reasonable discount. Overall, I found their prices way to high. No thanks!! Milltown...people still work for a living. Merry Christmas Slower season? Isn't this heating season (busy)? Nobody wants to pay for you to train your staff.

I needed a faucet installed. Chris did the job perfectly. On time and very pleasant. I would…read morerecommend Maxwell Mechanical

Came out on short notice to help me identify a leak in my basement! Great communication and easy to…read morework with. Will recommend to friends and family

First time ever using Ostroski plumbing. Stephen the plumber arrived at my condo unit on time and…read moredid an excellent job fixing a bad clog in my kitchen sink and iinstalling a new garbage disposal as well.

I highly recommend Ostroski Plumbing! Greg was fantastic--honest, professional. Another Plumber…read more told me I needed to replace my entire hot water heater. Greg came by, quickly diagnosed the issue, and replaced the thermostat instead. The water heater is working perfectly now. He saved me a huge expense and didn't try to upsell anything. I'll definitely be calling Ostroski Plumbing for any future plumbing needs. Thank you, Greg!

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall…read morewas great and would recommend! Quoting process was very thorough, and we went over almost all options possible. Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service. Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are. Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on. There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)

Got a water heater replaced recently and I was impressed with the quality and service. After…read morescheduling the service, I was able to get a new water heater replaced within the same day for a reasonable price. The person doing the installation was very friendly and explained the entire process. Would definitely recommend.

We had water leaking from our first floor ceiling. We didn't know where it was coming from. Sarun…read morevisited us on short notice to investigate. He determined the water was coming from a leaking upstairs bathtub/shower. Sarun and his coworker quickly finished their diagnosis and cleaned up any debris from the process. The cost for his services was very fair. We would highly recommend Blueprint Plumbing to those in need of diagnosis and repair. Brian P.

Warley arrived on time, diagnosed and fixed the problem…read moreimmediately. He tested everything thoroughly. Would highly recommend him and Roto Rooter!

Jamie and her apprentice just left after doing a great job! They were on time, super competent, and…read morenice. They came in, figured out the issue, and had it fixed in no time. She even cleaned my sink basin! I didn't get her apprentice's name, but he/they were awesome! Will definitely use them again!

Terrible customer service. Was treated disrespectfully, cussed at, and provided no repair…read morewhatsoever. Do not waste your time with these people.

In August of 2021 we purchased a new washer and gas dryer which were to be delivered on September…read more2. Dracut Plumbing came over right after the delivery and reconnected the gas dryer and even included the new ductwork in their price of $200. They were very professional. We had been quoted $1200 by MillTown Plumbing and Heating. What a ripoff they were. I.M. Dracut

Uri was on time, and gave me 4 different options to repair my running toilet which I appreciated…read more Then same day was able to obtain the materials and make the repair.

asked the right questions asked for info…read moreseems like a gentleman seems fair price wise

Great experience! My poor dad's heater and water heater broke at the same time and I was looking…read morefor estimates. Matt was quick and professional and gave me a good recommendation on replacing our water heater with a trusted brand along with a reasonable price. He came through the next day and was did a great job in putting in the new unit. Their work comes with an one year warranty and the product has a lifetime warranty so we don't have to worry again for at least some time. Flexible, responsive, professional, and reliable. My dad is fully satisfied.

Matt is a great plumber. My old plumber sold his business, I have tried many plumbers. Matt is the…read morebest one. He will be my plumber in the future.