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Saratoga Springs, NY

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francesca's

4.0 (1 review)
Open • 10:00 am - 9:00 pm

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7 years ago

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The Saratoga Closet

The Saratoga Closet

3.3(6 reviews)
0.0 mi

I love this store I love the owner Eliza Derocker and her right hand girl Britney they are so nice…read moreand they are so sweet and they're very knowledgeable in what us customers want I highly recommend Saratoga Closet

I am extremely disappointed with my experience consigning items with this business…read more I provided numerous items for consignment over approximately a two-year period, all of which were clearly tagged with my assigned consignor number. In addition to the items initially documented, I have video showing additional merchandise being dropped off and accepted by the business under my consignor number. Over those two years, I was only paid $50 each for four items. When I asked for payment, I was given no clear accounting or explanation of exactly what had sold, when it sold, or what I was being paid for. This became especially concerning once I realized how much merchandise I had consigned compared with what had been returned or accounted for. I gave the owner Liza approximately one month's notice that I would be picking up all of my unsold merchandise on August 22 and expected to receive payment for anything that had sold. When I arrived, I was only given back one wedding dress and my daughter's sweater. Numerous other items I had consigned were not returned to me, and I have still not received the full 40% payment owed to me for merchandise that was sold. Even more concerning, there was another person's wedding dress at the store marked with my consignor number, despite the fact that it did not belong to me. That made me seriously question how merchandise and consignor accounts were being tracked. I have repeatedly reached out to Liza (who doesn't respond) asking for either the return of my merchandise, payment for the items that were sold, or an accurate accounting of what happened to my items. I have given ample opportunity for this to be resolved. She has given nothing but far fetched excuses why she couldn't speak to me or be on location for my appointment to pick up my goods and since ignored. As a consignor, you trust a business with your personal property and expect accurate records, proper tracking of your merchandise, and payment according to the agreed-upon terms. Unfortunately, that was not my experience. I have documentation, correspondence, and video showing merchandise that was accepted under my consignor number. I simply want the money owed to me for anything that was sold and an explanation for the merchandise that was neither returned nor properly accounted for. Based on my experience, I would not trust this business with valuable or designer merchandise. Sell it yourself on an app like Vinted, where you maintain control and have a record of every sale. It's disheartening that a business built on handling other people's property operates this way.

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The Saratoga Closet
The Saratoga Closet - Ditto

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Forever 21

Forever 21

1.0(4 reviews)
0.0 mi
•$

Shopping with my granddaughter. Music is too loud, no place to sit while she tries clothes on. I'm…read moreold, but this is ridiculous. She seems to like the clothes here but the quality is poor as far as I can tell. FAIL.

Terrible Customer Service, even from there Store Manager! Saratoga Springs, NY Store in Wilton Mall…read more Wow this place has everything backwards! I goto purchase clothes from here, tell the lady to run my Visa Debit card as Debit, she then tells me she can't accept my card because it has no signature on the back (I just renewed my debit card last month, forgot to sign the back) I tell her ok, whats the problem then I tell her to run it as Debit, obviously if it's my card I have the PIN number, you don't sign for a debit card purchase so why does my signature matter? I then even show her my Driver License showing you its my name on the debit card, I don't understand why they were not continuing the transaction. The cashier then told me again, "Because the back of my card isn't sign".So then I humor this girl, I go and then sign the back of my card, she then tells me the signature on my card doesn't match the signature my drivers license and I can't purchase the item, at this point I'm ready to flip out. YOU DO NOT NEED TO HAVE THE BACK OF YOUR CARD SIGNED IF YOU DO IT AS DEBIT, AS YOU DO NOT SIGN FOR A DEBIT PURCHASE. I then ask for there store manager, and this very snooty lady comes over, does not even listen to me for two seconds and tells me that its there company policy not to accept any debit cards without signatures, WHAT A LOAD OF BS, and said that she would do a courtesy store manager override to allow the transaction to go though, YOU DO NEED TO OVERRIDE AN EMPLOYEES DIGRESSION TO HARASS CUSTOMERS. The lady then tells me I am never aloud back in there store again!!!!!! Can you believe it I just gave these people money and now I am never aloud back because I questioned a transaction? This is America! I get so mad that I then request for there cooperate 1-800 number the manage refused to provide it to me, and said I can look it up online myself, I then ask her again, she then gives me her District mangers phone number, I call her, very nice lady I spoke to, the District Manager then tells me that its NOT there policy to check signatures for debit cards as they would have nothing to compare it to. The DM then calls the store to get it straighten out, and even tells the store manager not to check signatures for DEBIT CARDS. This same thing happened to the customer before me in line, obviously forever 21 is more concerned about not getting chargebacks than actually helping customer. My worst experience in a store ever, no other store has such a ridiculous made up policy. PS They have no such policy online on there website!! Just went though all of them FOREVER21 Wilton Mall 3065 Route 50 #F14 Saratoga Springs NY 12866

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JCPenney

JCPenney

2.6(9 reviews)
0.1 mi
•$$

I was a bit surprised that this location didn't open until 11 on Saturday; it appears that's their…read moreopening time for every day, but I feel like such a late opening is unusual for anything other than Sundays. Ended up killing some time over in HomeGoods just across the way when I got there at 10:30 instead. I came in looking for ankle boots and they thankfully had a fair selection, but signage to actually find where the shoes were in the store was nonexistent, so I was left roaming around a bit longer than I'd prefer. There also didn't appear to be anyone working the shoe department, so while I was able to try on three pairs based on what was on the floor, there were two additional pairs I would've liked to try on. But there wasn't a call button or anything to get someone over there, and I knew there were other stores to browse for shoes in the mall, so I just went with one pair to checkout. Definitely a missed sale opportunity though for them not having someone on that department.

This was one of the most frustrating retail experiences I've had in a long time, and it felt like a…read moreclassic bait-and-switch situation. We placed an online order for bedsheets for in-store pickup at the JCPenney location in Wilton, NY, at a confirmed price of $52.42. We received no communication about the order all day and were only notified that it had been cancelled ten minutes before the store closed. The next day, we went to the store to understand what happened. The associate at the pickup counter told us the item was sold out. That statement was inaccurate. I walked about fifty feet from the counter and found the exact same bedsheet set on the sales floor, along with four additional identical sets still available. When we brought the item to the counter, the explanation changed. We were told the order may have been cancelled because it was considered a "doorbuster" and that the store would not honor the online price. When scanned, it rang up at over $75, more than $20 higher than the original online price. Another customer waiting in line immediately commented that the same thing had happened to her before and predicted they would refuse to honor the online price. We asked to speak with a manager to resolve what should have been a simple issue. We waited, and no manager came. When we followed up, we were told it would be another ten to fifteen minutes. The store was nearly empty on a Sunday afternoon, which made the lack of engagement even more frustrating. Based on both our experience and the confirmation from another customer in line, this location appears to have a pattern of cancelling online orders and refusing to honor advertised pricing, and it needs to be called out. This could have been easily resolved with basic customer service and management involvement. Instead, we were left feeling misled and dismissed. We will not be returning, and I strongly encourage others to be cautious when placing online orders at this location.

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JCPenney

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Yellow Boutique - Super comfy, distressed denim with a little rose embroidered below the right back pocket (not sorry no booty photos!)   Purchased 7/2/17

Yellow Boutique

5.0(2 reviews)
2.7 mi

There are some really great options for shopping in Saratoga Springs, a few standard (yawn) run if…read morethe mill places with mass produced homogenized options. Yellow Boutique is a GEM in Saratoga, definitely among my favorites. Located at the north end of Broadway, it's a lovely spot right in the mix of everything. Denim is a staple for me and the store stocks Kut brand (fans of Anthropology) and a few others as well, there are always a nice selection of styles and sizes but not too many.. ALL styles are always fresh and on trend for the season, every piece is versatile, day to night tops, sweaters... Like Stitch-fix but better! Unique day & special occasion dresses, I wish I had more special occasions to wear them & there is a small selection of bags, scarves, shoes.. FYI for fans of Maaji, Yellow carries the swimsuits/cover-up's but, get there in the spring for BEST selection. Staff are super friendly, helpful..

I can't say enough good things about this place! I'll start by responding to the previous reviewer…read more- I don't agree that there are enough great options for shopping in Saratoga for those of us 30+ and/or trying to look stylish without showing too much skin and/or shopping within a budget. Yellow Boutique is a pleasant anomaly. The clothes are varied, good quality, and prices are SUPER reasonable. The owner is lovely, patient, and willing to take the time to style you if that's what you need help with. She'll also stay late to address all concerns and make sure you leave with what you're looking for or more. The "genre" of clothing is a combination of Madewell and Anthropologie. Some brands overlap too. All in all, 5/5. Check it out!

francesca's - womenscloth - Updated October 2026

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