International customers beware! Not only did I pay international shipping charges of $43 (for one pair of specs), but was also charged an additional (hidden) £36 for 'UK customs clearance'! What's more my specs were shipped from the US 28 Aug. By 10 Sept, when they still hadn't arrived & I hadn't been contacted, I had to take it upon myself to identify and contact the local courier (Parcel Force) and take time off work to drive 20 miles to the local depot to personally collect them...really!?
Frames direct can be summed up with awful customer service coupled with extortionate prices, namely down to shipping costs...shoulda gone to specsavers indeed! read more