We arrived to the restaurant to an unmanned reception (The
member of staff responsible for this station was currently outside using their
mobile phone) After a few minutes of waiting they came in to show us to our
pre-booked tableor so we thought.
We were shown to a very small two person table (we were a party of three). The
member of staff who had show us to this table then left us whilst she went to
find a third seat to add to the already cramped table so that one lucky member
of our party could sit in the main walkway of the restaurant.
After several minutes of waiting for our third seat to arrive we asked another
reluctant member of staff why we couldn't sit at the already made up
four-person table across the restaurant. She sheepishly agreed that this was
ok.
Once seated, we were asked what is it you're after?. To which we
responded with our drinks order (2 pints of lager & a jug of water). When
we ordered our lager we were asked which lager we wanted (having not been
informed which were available), once informed that they only serve two kinds
(Fosters & Carlsberg). We ordered two pints of Carlsberg with our very
confused looking waitress. She then disappeared off to the bar to try &
arrange our drinks.
After several minutes wait our waitress returned to the table to inform us that
they had run out of Carlsberg (Fosters was not offered as an alternative). We
then ordered two pints of Fosters.
After a rather long wait our drinks were brought to the table, or should i say
DRINK. Yes after ordering two pints of lager & a jug of water, a single
pint of lager was brought to our table.
After a further wait, our full drinks order was delivered to the table Hallelujah! Our next trial was ordering the food.
We ordered with our member of waiting staff successfully or so we thought.
Several minutes later a different member of staff came back to our table to
clarify our order (which was not correct). Once straightened out our order was
submitted and we were left with our drinks great! Two of our three starters were brought out after about 5
minutes (Thai fish cakes Soggy batter outside , rubbery, chewy processed
'fish' inside). We waited a further 10 minutes for our third starter to be
delivered, however it still did not show. When we finally managed to attract
the attention of a member of staff to enquired as to the whereabouts of our third
starter, we were met with a sniggering, unprofessional attitude. When the third starter was finally delivered, the first two
were cold, and none of us had an cutlery. Unfortunately, this theme continued into our main course,
with the staff having to be constantly prompted to do the basics, such as
provide knives & forks & offer replacement drinks etc. No attempt to mollify us was made when the bill was
presented. All in all, a bad to moderate meal, topped off with dreadful
service. 1/10 will certainly not be recommending the Fortune Palace. Visit at
your peril! read more
