04.27.2017... We wanted all windows and doors in our pre-wired home setup with a keypad, control panel and cell module. This is how it went: We first saw their (Fort Knox Security) display at the Home Show at Tropicana Field in November - 2016. We were provided a "Deceptive Ad " handout, "Gift Certificate $849 value 'FREE' home / Business Security System" from Paul K. Sales Manager. Also on the so-called Gift Certificate were 13 items that are included, allegedly for free. NOT ONE ITEM FREE !! The bait and switch quickly began when Paul K arrived and sold us a bill of goods we thought were the same as that of the Certificate we had seen and expressed this point that we were interested in the FREE stuff on the so-called certificate.. We did not have the Certificate in our hands at the time of his estimate and ended up spending $1,200 plus $35.00 per month for monitoring for 2 years, additional $840, getting NOTHING FREE. This "Free" security system ended up costing us, $2,040. When I called Paul K. nine times regarding the issue and him not returning any of my calls, I finally called Daren H. who claims he is the owner. He does the same thing. You call speak to him he says he will call you back. Never does. He told me several times after I called him again, and again, he was going to contact Jay K. the installer regarding my complaint of their "Deceptive Advertising", and business practice of "Bait and Switch" This cat and mouse game has gone on for 5 months. Still NO return calls from Darren H and not one call from Jay K. "Buyer beware" as what they may try on you. If you ever need to speak to anyone of them on the phone, it is a "game of spin" throughout the conversation and NO return calls !! They have "No sense of urgency.", hoping if they ignore you long enough you will go away. I will not ! I tried one last time to contact Daren H by phone on 04.21.2017 got voicemail left another message. NO return call from him and still NO call from Jay K. Daren H claims to be the owner. His name does NOT appear on the license. There is so much more, but you get the gist of how they do business. 05.12.2017 - The company resolved the issues in our favor after the BBB intervened. read more

This outfit was hired to install security cameras and pool gate locks. Terrible job. The association had to pay another company to do the job. read more

I called and talk to sales manager and wanted to get security system installed he told me the keypads I have are not compatible with the system I'm getting and they need to change out the keypads it would be extra $250 and $23.95 a month but if I pay $250 upfront then I'll be $15.95 so install guys comes out and says it the same keypads we use I don't know why they making you change out keypads so that tell me they trying to RIP me off and then they told me it's $99 activations fee whn there website says it's $0 install and $0 activation watch out for this lying alarm company read more

Fort Knox Security - This is the spical they running but telling people something totally different when they come out to install rip of company - Security Systems Near Me - Tampa Bay, Florida

DO NOT USE THIS COMPANY! Fair warning, don't waste your time or money. Customer service is terrible!!

We paid Fort Knox Security over $8000.00 on 7/29/16 for our security equipment & installation. Now after three months of our system being offline, and after making around 15+ phone calls asking them for help to get our system back online, to no avail, we've decided to write a review not as revenge, but to warn others about the extremely poor service Fort Knox Security, Inc. provides. We have spoken with the staff and both owners, Jay and Daren, and they are very friendly and convincing during the sales process and when you call for service, however, their words are very empty and meaningless. They make promises that you cannot rely on. Our system went offline three months ago, we placed at least ten calls over several weeks before we could get an appointment to troubleshoot over the phone, which is how the've got our system online before when it went offline. Five appointments were set up, all five we were left hanging, they were a no-show. After five no show appointments, we've called repeatedly for two weeks and they've promise to set up an appointment in the near future to troubleshoot over the phone. As of December 7th, they have not scheduled an appointment to help us. We did have a previous problem once before when our system went offline. They made appointments to walk us through getting it online but were repeatedly a no-show, without apology, again and again they were a no-show for our phone appointments. After three weeks of leaving us waiting for phone appointments they did not show up for, Jay finally called and walked us through the steps to get it back online. It took about fifteen minutes. We gladly paid the $45.00 fee but lamented that it took so many calls to get them to bother to give us the fifteen minutes it took to help us get online. We didn't realize how good we had it back then, this time our system has been offline for three months. read more

Wow, after reviewing the reviews on this company I've decided to not do business with them. I have had a similar experience with them that pretty much mirrors the other reviews. Saw them twice at the home show and called them to replace my ADT system which I want to convert to cellular connection and finally get rid of my landline in my home. Both times with coupon in hand I called the company to schedule a time to install the system. Both time I didn't get a call back. Then I went online to read the reviews and now I would never do business with this company. I think they really want to sell you a camera system for your house and that is why they have the unbelievable Fort Knox Gift Certificate. Can you say "foot in the door". The certificate offers $849 value for free. It includes, a master control panel, digital keypad with panic buttons for police, fire and medical, 3 door alerts, 1 battery back up, 1 power transformer, 1 transformer, 1 interior motion sensor, 1 interior siren 1 RJ#! Block and Card, 1 lawn sign, 4 window decals 1 digital communicator and training and 1 insurance discount certificate. Then they charge $24.95 monthly monitoring for new equipment. If you want cellular back up I called and was quoted $34.95. That's much better than $55 with ADT and is why I went down this road. You have to sign a 36 month agreement subject to credit verification and there is an install fee of $99. Again from what I read... I don't think so. I agree with most of these reviewers... Stay away. I think I'm now going to look seriously into "Simply Safe". Several friends of mine have this DIY system and are very happy with it. read more

I purchased an expensive security system from Fort Knox. They came out and installed it with no issue. I now have a camera that is two years old and has water damage. I called the manufacturer and they advised me it had a three warranty and to contact the company who installed the system. I contaced Fort Knox who said they would call me back to schedule a time to come out. Four days later and no call back I called them again. I was again told they will call me back to schedule something. Another week went by and I called them back again. This time they asked me to send a photo of the camera. I sent the photo but then I was told my camera only had a one year warranty, I asked them to send me the documents showing me this and now I am being ignored. Please do not waist your time and money with this company. Once they install the system, you will not get any help from them again. Their customer service is worse than Frontier Communication. Buyer beware!!!!!!!! read more

This is the worst company I've ever done business with, and this is not my first review of them. If I could give them a worse rating, I would. They are never available to answer the phone, and their phone system stinks. No one ever calls you back. They always want to charge you for help over the phone. I would never recommend this company to anyone. Don't waste your money!!! read more

If you want horrible post sale service, if you like unresponsive, and love no shows, just deal with Ft Knox!