First visit, with new puppy. Made an appt. Showed up on time. No appt. She says you need the other…read moreRiverbark. I say, there's another one,? She says yes people get them confused all the time. REALLY? could you name them 1 and 2 or north and south???

The veterinarian was a very nice man. The problem I have is their front office staff. Very curt and…read morecold. Also, good luck getting them on the phone. I have tried calling several times, they just pick up the receiver and place you on hold. Been on hold several times for nearly 10mins before just giving up. I will be going elsewhere for future care for my pets.

Let me say i can only speak about my experience with Dr Dale. He is by far the most knowledgeable…read moreand caring Vet in the industy. When other Vet Clinics tell you to take your animal to NC State, understand this is his Alma Mater. The clinic has equipment to perform a lot of the same procedures like chemo for animals. All that I can say, in my experience ONLY,(so please don't blast me) is that you pay for what you get. Is the practice expensive? Well it's not cheap. However, Dr Dale has cured my cats when all hope was gone. He NEVER RAN unnecessarily tests. I can't THANK Him enough for all he has done. Truly an Amazing Vet in our community and grateful to have him!!

My dog underwent a C-section at this veterinary office on December 19th. Tragically, the entire…read morelitter passed away on Christmas Eve and Christmas morning. My whole Christmas was ruined, I spent my entire break caring and crying for my baby and her babies and it definitely dampened the holidays for us. We weren't in the Christmas spirit anymore. What makes this even more upsetting is the lack of proper discharge care. My dog was sent home without any aftercare paperwork ( and I clearly remember this because I carried the whole litter in a clothes basket with two hands and had here lease tied to it), written instructions, or clear guidance on what to monitor following major abdominal surgery( I was told that she had sutures and I asked about what I had to do and doctor said, "Nothing" so in my mind I thought that meant they were dissolvable. I was also not given a scheduled follow-up appointment at the time of discharge for suture removal or post-operative evaluation, which I am finding out is standard after a C-section. Now as a Black woman, I know Obstetric Racism and Obstetric violence are a thing but come on, it's 2026, treat everyone the same, regardless of color. It's an innocent dog! I did everything asked of me during my dog's gestation. I spend thousands. For over a week I went daily, at $150 a DAY for them to get her levels. One day the receptionist asked why didn't they just tell me to "check her temperature" instead of sending me in DAILY for $150. I immediately spoke with the office manager about this, it wasn't resolved so I continued to pay. My c-section was $2500, I am just a special needs teacher and I'm not a breeder. I did ask for payment arrangements and they did agree. On Dec. 19th my baby had her surgery, about 4 days earlier than her due date, I'm trusting the professionals, I didn't go to Veterinary school so I didn't know the risk or expectations. The entire litter died within days. I called back to speak to Dr. Beasley (whom I wholeheartedly like) and she was out, she left me a VM and plans to call back but we never talked again. I came and spoke to Sam. I simply asked to be relieved of SOME of the c-section expense because I don't think it would be fair to still charge me after everything. She firmly said' "No" and that I had to pay the remaining $1800 because of their fees and etc. Ma'am, you guys are a million dollar business. $1800 is not comparable to a litter of 6 AKA French Bulldogs. My poor baby is devastated and looks for her litter occasionally. I will enclose pictures and videos. After experiencing such a devastating loss, the absence of clear communication, instructions, and continuity of care added unnecessary stress and confusion during an already traumatic situation. Major surgical procedures require thorough aftercare education, and that did not occur here. I am sharing this so other pet owners are aware and so this practice understands the seriousness of proper post-operative care, communication, and accountability. Unfortunately, based on my experience, I cannot recommend this office.

Dr Miller and his staff are the best- hands down! They truly care about your furry family member…read moreand go above and beyond for your pet. One of my dogs had seizures and anxiety, she had been to countless vets, all of which couldn't get it manageable. Dr Miller was the first vet to truly work with her and try EVERY possible solution. I am so grateful for everything he did and am convinced if she would've had a vet like him from the beginning, her condition would've been better. I still take my other dog here and tell everyone I know of this wonderful place.

We have always received phenomenal care with this vet office! All of the staff are super helpful…read moreand kind.

Friendly, helpful and informative staff. They spend time to listen and take the time to explain…read morewhat is going to take place as well a recap once things are completed. Prices are reasonable compared to other vets in the Fayetteville area. Will definitely be returning!

Saying goodbye to our cat, Gertie, was such a sad event, but made easier because of the approach by…read moreALL staff members. They respected Gertie's comfort and allowed me to move thru the process at my pace. My Gertie-girl was special and so was her end of life care. Thank you all so much for that.

if you truly love your "pet", I highly you take your pet to the best veterinarian hospital in the…read morearea. I have a service dog and would not consider any other veterinarian hospital. And by the way, the staff is accommodating and friendly.

Dr Chavis is excellent! Nice facility. No long waiting. Good…read morestaff. I highly recommend!

Today was our last visit with Ambassador. Very unprofessional! We have been bringing our dog here…read moresince we first got our puppy over a year ago, and until now we were mostly happy with the care, aside from a few minor issues. That changed today. The staff was extremely rude and condescending in the way they spoke to us. We were barely able to ask questions about our dog or discuss the concerns we had without being belittled by comments that were made. We were made to feel like an inconvenience simply for being there. To make matters worse, the front desk staff was also very unprofessional. When we asked for an itemized bill, the receptionist scoffed and read the charges aloud instead of printing it as requested. Overall, the experience was disappointing and uncomfortable. Based on how we were treated during this visit, I would not recommend taking your pets here.

I am in love with this vet clinic ! Dr Kettelkamp is such a sweet amazing doctor and my frenchie…read moreloves him !!

We went with our cat Simba who woke up unable to walk with his back legs, we went in ready to say…read moreour goodbyes. But Dr. Seals told us his heart was perfect and that he only pulled his muscles. So we were sent home with gabapentin and a brand new prescription food for him that we were told was 100% refundable if he did not like it, he did not like it. But we never got that refund because we had opened it, which makes zero sense to me. How are we supposed to know if he liked it or not if we didn't open it? The next day we had to rushed to the emergency room with Simba, as he was struggling to breathe by that point, and they told me his heart was severely diseased. Simba should have been put down that day, but we were sent home and end up spending an additional $500 for his euthanasia and cremation care after spending nearly $500 after Dr. Seals told us he was fine. If you ever come to this location, only see Dr. Faircloth. We've only had amazing experiences with Dr. Faircloth with our two previous animals.

They replied quickly. Fortunately the problem my kitty was having also passed quickly so I did not…read moreend up going in.

I got two cats spayed at this clinic and was very pleased with my experience. Setting up the…read moresurgery date was done entirely online and it was pretty simple. Plus, you're able to pay ahead of time which I appreciated. There is a long wait list but you can sign up to be notified if an earlier date opportunity opens up. I got multiple email reminders for the appointment date with helpful and detailed instructions. The employees were all very kind and friendly. The front desk ladies were patient and answered all my questions. Overall, I had a great experience with this clinic and I do recommend it!

I adopted a dog from robeson county in August of 23. I filled out a request given to me by them,…read morefor a neuter at this Spay Neuter Clinic around Jan 24, when the pup was about 1-1/2 years old. I never heard not one thing from this outfit. On Aug 6th, I received a phone message from somone, not stating their name, whom they were with, or any name of mine or reasons, but that I had an appointment Aug 8th. I did not return the call as the number came up anonymous. The next day Aug 7th, got another call, this time the number was identified, by a woman who did not give her name, saying I had an appointment tomorrow. She finally told me who she was calling for, but still would not give me any address, so I assumed again it was a scam, but she finally identifed my dog's name. I again told her, never ever call me again. The issue is that more than 6 months passed from the time I requested an appointment, and I do not get any mail, email, any phone messages, or anything that they have received my request, and you think I'd leave a family member of mine with them? Not happening.