Twice this business has shown their incompetence within 2 months.
First, we schedule an oil change, get the vehicle back and instead of an oil change they inspected the vehicle.
So, take it back and have the oil changed.
Next I schedule an oil change and inspection on a different vehicle.
I get the call that it is ready for pick up.
I arrive and go to pay my bill, the owner says, oh, we've made a mistake. We never changed the oil. We only did the inspection.
I say that's ok I'll wait, just change it now. It'll take 20 minutes.
This is at 11:15 and he says that they take lunch at noon so I'll have to come back again.
There was plenty of time to change the oil, Don was more interested in a timely lunch.
So, I'm back again, waiting for an hour to have my oil changed.
What should have been two quick drop offs and pickups turned into 8 trips instead of four because both vehicles took two visits to do the work they were supposed to do the first time.
The owners son was smoking in the dirty trash filled waiting room, then proceeded to relieve himself without closing the bathroom door.
There was a clear view into the restroom facilities and the sound of urine flowing filled the shop. On a plus side, he did wash his hands.
As I sat waiting for a car that I was told was finished hours ago I got a good look at the unkept deteriorating building.
Wires exposed hanging from the ceiling, dangling, unattached,. Rigged wiring hanging down from the ceiling throughout the building.
Cigarette butts on the floor, empty cardboard boxes in the walkway, random trash scattered around the waiting room.
This is a very unprofessional, unorganized. Pop and Son shop. The 'mechanic' was looking at videos on YouTube in the waiting area to find out how to remove a check engine light. He also took the time to tell me how much cars have changed since he was 16 and how he can't keep up with the newer cars.
To top of my great debacle of an oil change, when I get in my car, I have a notice that the hood is open.
This professional mechanic couldn't even close the hood on my car correctly.
When he started the car to bring it out of the bay, he saw the same warning about the hood being open as I did, he just didn't bother or care to close the hood.
These guys might be good people, but take your business anywhere but here, unless you have time to waste on multiple trips and finishing the little details yourself. read more