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Forest Septic Tank Service

3.0 (2 reviews)

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2 months ago

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6 years ago

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Smith's Sewer Service

Smith's Sewer Service

(43 reviews)

I feel sorry for Smith's Sewer Service…read more Thirty-one years ago I purchased this house and have lived here since then as a single-by-choice woman. During that time I've asked Smith's Sewer Service to help a handful of times with a project, and they always did a very nice job. That was not the case, however, a few months ago. In August, 2024, I needed them again at which time they sent a tech who also needed a plumber to complete part of the project. That plumber worked at Priority Plumbing, and he completed the requested plumbing work very quickly. Everything went well. One of them asked me in the presence of the other individual to pay the entire bill due to Priority Plumbing, which I did in ​three or four days' time. Then this year I scheduled another project with Smith's by email, but I soon received a follow up email saying they would no longer provide service to this property, because my account had been "deactivated". I had no idea what that meant. So when I called to ask why my account had been deactivated, their office manager​, "Heather", said, and I quote, "I don't know, but we must have had a good reason." OK. So in my effort to seek further clarification, I spoke by phone with "Bill in the shop". When I asked him the same question, he said, and I quote, "I don't know, but we must have had a good reason." Feeling under obvious and understandable attack, I emailed them numerous unsolicited documents that provided evidence of my good standing with my bank, which I've been with for over 50 years; my FICO score which literally cannot get much higher than it is, etc, etc, etc, etc. Then I must have asked the "magic question". When I asked Smith's if they received the payment they were owed for their share of the work from the 08/2024 project, their tone changed entirely to one that was irritable and defensive. Begrudgingly, "Bill in the shop" refused to answer that question but agreed to provide service at this address once again. However, by that time, given everything they chose to put me through for so many days after so many emails and ​so many phone calls, I told them I would take my business elsewhere, and I wished them all well. I still do not know why my account was deactivated. It must be that some things in this life are just not meant to be understood.

TJ came out today and unblocked my daughters bath sink! He was amazing! Would definetly recommend!read more

Behle

Behle

(3 reviews)

Randy and crew did an awesome job replacing our water line even after been thrown a curve ball!…read moreGreat guys and we appreciated their service!

Working with Behle was by far the most frustrating experience I've had with a contractor in the…read moregreater Des Moines area. I can't recommend anyone take the time to work with them. Behle eventually completed the job, but not without revising the project plan three times. This caused costs to rise fourfold, along with holding on to larger sums of deposits over time. What was supposed to be a straightforward job took nearly three months to complete. Originally, we were quoted for an 8-foot trenchless pipe repair job. This turned into a full line repair, requiring an additional third-party contractor to dig in the front yard. It took Behle three separate trips to provide an accurate project scope. The job started in early April and wasn't finished until late June, cutting into a family vacation that we had set as a hard deadline. We were consistently left in the dark about the next steps, had no confidence in the accuracy or completeness of any quote provided, and had to chase down their office and management team for details. While Steve and Kelsey were professional and apologetic when discussing these problems, Thomas offered the typical excuse of blaming workers, saying, "people don't want to work anymore and it's hard to find workers." Thomas showed limited sympathy or understanding, and at the end, offered a measly 5% discount for our troubles. Poor project management and poor communication. They get 2 stars for finishing the job they were paid to do.

Forest Septic Tank Service - septicservices - Updated May 2026

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