This place is a nightmare and is run by a bunch of incompetent imbeciles. Before you check this place out, know they were fined in 2017 for the death of a patient. The pictures on the website are a false advertisement and a tour will reveal that. Unfortunately, being on state insurance leaves you with little options. I feel so sorry for the patients that do not have a voice and those that rely on the staff because they are neglected.
My mother checked in about 3 weeks ago, after being discharged from the hospital and nothing has gone right. The following happened and I'll start with what pushed it over the top and then add other details.
1. About 1 week ago, my mother's insurance denied their claim for physical therapy and other services at the facility. All services stopped all of a sudden. She was not told what was going on. She even asked after a couple of days and because it was the weekend, no one was there to help. She should have been discharged right after that. (I think they are committing fraud and trying to rack up the money). It wasn't until I showed up today asking questions, threatening to file a formal complaint, which I will be filing with the WA state ombudsman and the board of health. No one knew why she was still in the facility or what was going on. I went through 4 or 5 people before Chris looked into stuff. The social worker avoided my mother and never spoke with my mother when she requested information. Today, when I showed up, the social worker stared at us and refused to speak with us. She did not look pleased. I plan to get her name and badge number and file a complaint against her. Finally, they gave her a discharge date in 2 days because she had to get training on her medication. She managed her medication better than them. They need training.
2. She was not given a tour until 3 days into her stay and was not given information about the services she was supposed to receive. No one knew about the physical therapy and that did not get set up until I told her to go to them.
3. They never had the right medication for her. She knows what she needs and when she asked, they would always say the pharmacy did not bring the medication. She missed several days/does. She had to go without her shots (to reduce the clots) and her inhalers. When I picked her up, she eventually got the medication from home. Anyone knows you need to be consistent with medication in order for it to be effective. This could be a liability issue.
4. The food was slop and always looked as though it was slapped on the plate or someone had been playing with it. The food was always cold. She ate breakfast and nothing for the rest of the day. I would go and pick her up to get food or let her come home.
5. The nursing staff was lazy. She would request items, but the nurses never returned back. The night shift was the worse. She enjoys a few young ladies on the day shift that took care of her. Her roommate was not bathed frequently and hair was all matted and smelled. One nurse would sponge the roommate off and wash her hair the best she could and put a braid in it. The roommate is bedridden, but somehow she ended up with a fracture. Every time I go in there, her colostomy bag always looked like it needed to be changed. It looked like she was never changed positions. When you approach the front desk to request information, the staff does not acknowledge you. We waited for about 5 minutes while 2 staff chatted and joked in the corner.
6. Her toilet did not flush and it was a day or 2 before they fixed it. With her roommate bedridden, it must have not been a priority. My mom held it from the time she left my place until I picked her up. Eventually, they fixed it, but it was still slow to drain.
So, do your research. Avoid this place if at all possible. read more