Our ADA apartment was flooded by the unit above us. My mother has been a resident for 20+ years And the new management, terminated the lease due to health and safety reason. The new property managers immediately offered, on their "dime" and during this very serious displacement paid for an Airbnb and stored all of the apartments contents in Uhaul pods for a 28 day period and also, Sarah and Mac (The on site manager) were helpful and compassionate to our physical disabilities and Prepared a new apartment within the same complex after and fortunately for us, let us know that this was a temporary displacement as tenants were vacating this other ADA apartment and now we are in the new unit. We are still unpacking but and to make this long story short, the new management team SURCHO (hope I spelled that right) property management and especially Sarah and Mac were our "saving grace" ...Basically, they did everything to keep us from becoming homeless...I am grateful that this new company came and bought Forest Park as the last several managers throughout Covid couldn't get us several screens for the windows ...Their excuse Covid....They did a lot of up keep by chip sealing the parking lot, cleaning the moss off the tops of apartment roofs and re-striping the parking lot but couldn't get us two screens for our windows (Which by the way could have been put on without entrance to our unit)...The old management gave grief to a retired marine that was struggling to pay his rent due to his stipends...He was willing to do free maintenance in exchange for missed rent during Covid...The apartments looked like they got a face lift with the old management team and the rent kept going up BUT took the tenants requests for work orders in disregard "DUE TO COVID"...It's in a way quite humerous because xfinity or unless it was an emergent health and safety issue...old management and poorly lit parking lots even led to 7 (seven) car thefts in a matter of weeks...New managers came in and made the "wood hood" parking lot safe at night by LED lighting doorways and parking lots...Like I said old management cared about the outside of the apartments and raised rent---New management actually cares about the residents that live there and they are on site all day and their door is alwayss open 6 days a week...I just want to thank them for a very necessary change that we haven't had in decades...Its nice to know our requests or just to meet their residents and actually have a conversation with management...Sarah and Mac don't hide in their offlces...They actually get to know us and take our requests seriously and get on a work order immediately:...
Nice to know that they care not just about the outside of a their property but also about the health and wellness of the inside as well.
Thanks SURCHO
(Especially Sarah and Mac)
-**You Rock"" read more