Funeral homes have the opportunity to serve grieving families well, and Chapel Hill - Cedar Hill…read morehas done that for my family during a horribly difficult time. Every employee we worked with was kind, helpful, and compassion, starting with the on-call funeral director to every person involved with the services we received. Isabelle was our assigned director we worked with, and she has been excellent. She responds to messages quickly and has helped us with so many details. Another employee that stands out is Teresa who served our family the day of the cremation. Her presence was compassionate and much needed in that moment. From start to finish, our options were explained to us, and they helped us provide a beautiful memorial service for my dad. They took care of so many details and beautiful touches for us.

Chapel Hill seems expensive. Customer service seems nice enough but heard several different stories…read moreabout the death certificate.

Hi - About a year ago, we made pre-arrangements for our 89 yr old Mom and Jennifer Oliver made the…read moreprocess so easy. On 4/12, our Mom died and Bill Weissenbach was super helpful, genuine, kind, and on the ball to get things all set for our service on 4/15. He and his team gave us the care and comfort we needed. Thanks so much and all the best

In the beginning, before we had paid for anything, we were given a lot of attention and Brad was…read morepatient with all our questions. After we paid, we still had questions and we experienced very uneven service. When we made calls, we wouldn't hear back and had to make more calls. Mind you, funerals and memorial services are a time sensitive event so this lack of customer service just created more stress. Luckily, Amy picked up the slack and helped us a lot during the service.

Very impressed with the personal attention to detail. Burying a loved one is a most difficult…read moreperiod in one's life. You need a funeral director who has a reputation for trustworthiness. Bob Brown is that man. My brother and sister met with Bob to begin the process and he handled all the details from there. And at a very reasonable price! Bob was there in person for the visitation, funeral and gravesite service. He was like a longtime personal friend and he genuinely cared. He clearly understood the significance of the grieving process and how his handling of the arrangements would make this a special and memorable event in the lives of family members. One pleasant surprise was Bob arranging for the Air Force Honor Guard. Our father served in the Air Force in the 1950's. With all that was going on it completely slipped our mind. The Honor Guard was there in full regalia to bestow military honors on our 90 year old father. All the young grandsons were impressed with the three volleys of rifle fire, playing taps and the precision of folding the American flag and presentation to the family. Bob had the presence of mind to collect the .30-06 shells, which were still warm, and hand them to the parents of grandsons. My boys were so excited when I gave them theirs! Thank you Bob! Finally, Bob and his team did an amazing job in preparing the body for viewing! Dad looked great and so peaceful. Rev Robert T Winter is in Heaven now and I know he would approve this review.

From the owner: Specializing in: - Crematories…read more- Funeral Directors - Funeral Supplies & Services

I was waiting to write a review for Chapel Hill Mortuary until a grave marker was in place, but…read morefeel it's important to get this out now as our journey has lasted a while. Note that we are from out of state, and worked with Chapel Hill through occasional visits, and email. First, our initial consultation with Bryan (not the owner) to plan our step son's death and burial, when he was a ward of the State of Missouri and before he was seriously ill, went very well. Bryan met us in our needs, was very forthcoming with options and costs, as well as some of the hurdles we will need to be aware of. He helped us choose the best services for an undefined future, and be sure that he would be provided for with his unique financial situation. This was several years ago. Last year, in June of 2016, Sean passed away from cancer. Initially, the process seemed to go well, and Bryan covered our budget options, given what we went over during our initial consultations. We had hoped he and Chapel Hill understood our very simple needs and tight financial constraints. Chapel Hill did a fantastic job of opening their beautiful facility to Sean's program friends and the many caregivers who came to share stories and celebrate Sean's life. The grounds are very comforting and peaceful, and the parlor room offered just what we needed to host many wheelchairs and another 30+ rotating guests for a few hours. Our challenge came when, after the initial service, we started looking at the remainder of the budget. Some items were missed, and we had to make some (legal) adjustments. However, that we had room to wiggle because a more expensive stone was used speaks to not completely understanding our initial request, and per Sean's wishes, that things be kept simple. The irony is that, had the correct material for the marker been used, we wouldn't have had money to use to get it into place! Per my earlier statement, it has been over a year, and the grave marker is still not in place, and we still don't have a promise date! Brian May, the owner, is one of the nicest, and most caring individuals, as is Bryan, one of the employees with whom we worked most closely. Other staff seems somewhat detached, but functional. Advice: The grounds are beautiful, and make for a welcoming place to visit a loved one's remains, but beware the budgeting process! Be sure you have everything in writing and understand what each item is for BEFORE you or your loved one dies! Also, check everything twice before monies are dispersed! The time of loss is for mourning and remembrances, not for heavy duty legal accounting and scrambling because monies were mis-directed. To their credit, they promised to do what is right and close Sean's physical burial so we can freely and joyfully remember his life. We are still waiting for the maker, however...

Visiting my loved one's grave site is like going to a garden. The area is beautiful sprinkled with…read moredog wood in the spring. One large pink one shelters my area. The area is in the older section, just as you enter the property by the first mausoleums. and thus will be easy to find for those who, in later years, will seek their ancestors memorial place. Selecting this cemetery was one of the smartest moves I have ever made.

My Mom passed away suddenly and I was frantic to get the arrangements done for her on short notice…read more Our director, Beth was such a blessing to our family. She came in on what should have been her day off and helped us put together the service & handled everything including Mom's internment with my Dad at Jefferson Barracks. She even read the sweetest poem at Mom's burial. I can't give her enough kudos for everything she did for us. I would highly recommend Jay B Smith Funeral home, they are truly amazing!

Our funeral director, Stephanie Brown, has been nothing short of an angel when my only child, 18…read moreyear old, Nicholas, unexpectedly went to heaven on March 16, 2020. From our very first meeting, Stephanie was so kind and compassionate and helped us through every step of this nightmare, even still today, months after his Celebration of Life service. Even during COVID restrictions, she helped us make Nicholas' wake meaningful and special. Her concern & support has helped bring peace and comfort during this painful time. My entire family LOVES Stephanie & I HIGHLY recommend working with Stephanie at Jay B Smith. If I could design the perfect funeral home director, without a doubt, it would be Stephanie Brown. I've never been more impressed professionally. She really is an angel.

I needed to have a gravestone made for my grandparents and Archway Memorial Chapel was very…read morehelpful! It came out beautifully and they arranged delivery and installation. Very good people to work with.

From the owner: Serving the area for almost 50 years and continuing the tradition of their father, Tyrus A. McGhee,…read morethe second and third generations of the McGhee family is dedicated to serving everyone's needs with compassion and respect. We are staffed with Missouri and Illinois licensed professionals who understand that each family has unique requests and traditions. These wishes will be attentively carried out to suit each family's needs. Archway Memorial Chapel offers many unique services designed to bring dignity with a personal, caring touch to your loved one's remembrance.