100% recommend. Following an unexpected and devastating…read moreloss my family and I didn't even know where to start. The professional and compassionate people at Ross's some how are able to help you feel as though you're going to survive one of the worst moments in your life. There was zero pushy sales. Everything was about what the family wanted and how they could best support it. Michael walked us through the process as delicately as possible and took great care to accommodate any special requests we had (like no black attire). Thank you for being there for my family .

From the owner: The loss of a loved one can leave you with a lot of unanswered questions and feelings of stress,…read moreanxiety and grief that make events difficult to handle. The experienced funeral directors at Ross Funeral Home will guide you through the aspects of the funeral service with compassion, dignity and respect.Our staff of dedicated professionals is available to assist you in making funeral service arrangements. From casket choices to funeral flowers, the funeral directors at Ross Funeral Home provide individualized funeral services designed to meet the needs of each family. Our honest service and commitment to excellence have served our customers well, and you can rest assured that we can assist you in your time of need.Michael A. Savonarola

my mom Josephine Herndon had passed away .I called Carpenter & ford they took care of…read moreeverything.they came to Maryland and picked her up and took her to W.Virgina, they called me I dont know how many to get everything right. they are great ,they didnt seem like a busness,they were more like family.Thank you for all you did for making thing go right.I do not have one bad thing to say about them. ( from the make -up,hairand the driver you were the best) you took really good care of her .I know she enjoy her trip back. Janet Heil

My dad passed away a few days ago and needed to be transported 2.5 hours from the morgue in…read moreMorgantown to his resting place in Charleston. Jason made the process incredibly seamless during what was/is a difficult time in my family's life. He was very compassionate, kind, empathetic, and he even delivered a message to my dad when he picked him up after I made one small request. He was very knowledgeable in (and understanding of) muslim burial customs, something even I am not knowledgeable in. Thank you Jason for bringing my dad to his resting place, delivering my message to him, and for making the process easier during a time when everything else feels difficult.

I met Jason and Cathy when there was a need to help a friend with final expenses for her daughter…read more Both Jason and Cathy were super to work with and showed so much compassion to her family. I connected with them on Facebook.. Last week, a much more deep and personal need arose, with the passing of our dear mother. The normal thing to do would've been to call the funeral home that has provided care to our family for generations. However, when the question was asked, the name that came out of my mouth was "Smith's". I won't say that I didn't waffle inside of my head, but after my brothers and I met with Jason, we were reassured that we made the right decision. Jason and Cathy are the epitome of a perfect team. They were patient (and boy was their patience tested with me) and kind, forthright and accomodating. I know our momma was so proud of the care that she received. I, personally, felt an overpowering sense of family. On the day of the funeral, I prepared a touching and accurate eulogy. However, technology and I weren't working so well together over the last couple days. I had to decide whether to forego my personal eulogy to my mother or wing it. Jason snapped me out of my emotions and told me to trust him, speak from the heart and don't sweat the small stuff. I didn't remember everything I had written but I feel like I was able to appropriately convey what my mother meant to us. As with any service provider, any of the local funeral homes could care for your loved one, but none will care for your loved one like Cathy and Jason. It wasn't a business contract, it was family taking care of family. I rarely, if ever, give a 5 star rating, because rarely is anything perfect. Our experience with Jason and Cathy was nothing less than perfect. There wasn't a request that they couldn't accommodate. There is nothing they couldn't/wouldn't do. Their chocolate lab (comfort companion), Coco, adds to the atmosphere of family with our mother being the center of attention. I would ask, do you want a service or do you want a family experience? We made the right choice.

I attended a burial of my uncle. As a matter of I have a lot of my family buried there. Well my…read moreaunt and uncle bought their mausoleum vault many years ago. And I also must say they are rather expensive. Like I said I attended my uncles burial on Oct 23 and of course it was raining. It was also raining inside of the mausoleum.The floor was drenched from the ceiling leaking very bad I must say. They didn't have plastic or buckets to catch the rain . It was an embarrassing situation. You could also tell they had many leaks from previous times because of the stained ceiling tiles. There is no reason it should of been leaking because like I said it is very expensive to be buried there.I am uncertain of the levels below the main floor but I would bet the rain soaked rug was dripping onto the lower levels ad well. Please fix the roof it is a embarrassmet to stand in the rain on the inside. Respect the dead please.

From the owner: Whether you prefer in-ground burial, above-ground entombment, or a permanent memorial choice…read morespecific to cremation, we have options ranging in price and style to accommodate those needs.