As my weekend is winding down, so are my thoughts. Throughout my day I was handpicking the right words to put into this review, but there are no words to describe how disgusting my experience was. I moved from my L.A home 2 years ago which was blocks away from this establishment, to the hills. I regret visiting my favorite "hole in the wall," that's what you call a good restaurant, it was nothing but business. Where's the family friendly vibe? Where's the customer first attitude? It was more of a "let me take your money, and get out" type of feeling.
First off, how dare this Los Angeles local business not care about this global pandemic. This restaurant is the only restaurant in all of L.A where their staff are not wearing face shields, let alone abiding the 6 feet rule. You see their back of the house staff working remotely together, as well as the front of the house. It seems as if they don't have enough room to move around. As I'm waiting to go inside I see the staff goofing around, which hey I get it, I was in your place yeaaarrsssss ago, but I saw them eating and handling people at the same time, without washing their hands. Around 10 minutes later I see a big girl picking something up from the floor and again, helping the customer right after without washing her hands. It makes me wonder how the actual FOOD is being handled, because if I saw that in a matter of 15 minutes then what am I not seeing every other minute? Now to the face masks, if I see spit coming out of them then they are not safe for you or me, hence use a face shield! That was truly disgusting, I did not want to be "that" customer which holds up everyone in line so I ignored it and moved on inside.
Secondly, the staff, oh boy! They're extremely rude! The guy seating guests talks to one as if they're stupid. That's right, STUPID! I witnessed him talking back at two older ladies and I know he saw me looking, dude relax! It's just a minimum wage job, if you're not happy with your job(which includes; greet people nicely, be nice, and be nice) oh! I should know, I've worked in the industry for over 5 years so I know what it takes to work in customer service, BE NICE! or get another job, because people like you is what makes people like me write these reviews. Same thing goes with the lady with the glasses and acne. She rushes you, pushes you and overall makes you feel unwanted. She wants you to hurry, which I was understanding of, they had a line, but I haven't been in this restaurant in years, so I was not satisfied with my overall order. And by the way, speaking Spanish to your fellow employees is unprofessional. I understood every word you said and that's what disgusted me the most, the fact that they were talking smack about other employees, which I'm assuming they weren't around, is what surprised me. In my younger years I would've hate to work here if I knew that my fellow employees were talking bad about me and laughing. It's disgusting to see that this type of behavior is being accepted here, who runs this place? And now, don't get me started with the old lady, looking at last reviews it looks like she has a reputation of being a bi***! Wait! Of being a total bitch! This is what I meant earlier about feeling like "give me your money and leave". I'm waiting outside for my food and she comes outside and gives me the wrong things, tells me I ordered the wrong things, excuse me, you gave me another persons food. She yanks the bag out of my hands and tells me to wait by T-Mobile. I have now waited over 20 minutes for my food. They are only attentive to people they know and I say that because while I'm waiting for my food they were calling people by name and greeting them nicely while the people they didn't know will get the cold shoulder. These 5 star reviews do not justify what I saw today. But anyways, she comes back outside and still gives me the wrong food, at this point I give her a break due to her age. I show her my receipt and she goes back and grabs the right bag. Her tone of voice was unpleasant "bye, have a good day" felt like "get out of here now" I could tell she was annoyed, but I wasn't at fault. She grabbed the wrong food twice! Is she the owner? She's too old to be doing a young persons job. She has the nastiest attitude ever! I feel sorry for the community that has to put up with her, I moved away from L.A because people like her is what makes this country unpleasant. I wouldn't be surprised if this old lady was a trump supporter, she acts just like him!
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