They lost my shipment. But before admitting they lost my irreplaceable, one of a kind, antique…read moremirror, they lied to me. They tried to make it my fault. I got passed from person, to person, to person. That was after staying on hold for hours. Good luck even getting an actual person to explain your story over and over. They would not let me speak with a supervisor. They told me twice that a supervisor would call me. That never happened. I was told I would get an email from a supervisor. That did not happen. If you want to never get your delivery and get incredibly disillusioned and upset...by all means use DHL.

I remember having a horrific experience with DHL in the 1970s in Los Angeles so I vowed to NEVER…read moreuse them again. Fast forward 40 some odd years later. I am in Italy, my credit card was compromised. My bank sent a replacement card via FedEx. FedEx turned it over to DHL. I didn't receive the email with delivery date. They tried to deliver it, I wasn't home. It was sent back to the US. My bank sent a second card. The email tracking number said it would arrive yesterday Monday 7/29. We waited home all day. In the meantime I called the number in the email and would up speaking to someone in The US who hadn't a clue. He, Reynard, said someone would call me within 3 hours! It was 2:45pm... no one ever called. I am leaving for the states tomorrow. So this morning I finally found an Italy phone number for them. I was told the package was in Sesto Fiorentino, which is several buses, plus a 10 minute walk, and 14K away from where I live. When we called back to say they needed to deliver it today we were told it was already sent back to the shipper! Had I gone all the way out there and found it not there try to imagine what I might have done! DO NOT EVER USE THIS TERRIBLE COURIER SERVICE! In April I ordered a dress from Johnny Was in the US for Easter. Somehow they wanted €222.00 duty for a dress that was overpriced in the first place ($265.00) I emailed back to DHL to make sure I was understanding that my dress was being held hostage. No reply. Finally they wrote back to tell me I owed an additional €75.00 for storage! I told them to send it back! To date I have not been refunded!